First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,870 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,870 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did eventually link us with a tutor”

Helpful Report

Posted 5 years ago

Dear Tommy, Thank you for taking the time to leave feedback, I am glad to see you have successfully found a suitable tutor. We do always reccomend contacting a number of tutors to engage in discussions, as this helps increase your chances in finding a suitable match. We aim to offer the best service and I'm sorry to see that you felt your experience was 3 out of 5 stars. Is there anything that we could have done differently to change your experience? We are always looking at ways to improve and would be happy to discuss this with you further. Please feel free to contact our customer support team enquiries@firsttutors.co.uk and we will be able to work with you to find a solution. Kind Regards, First Tutors

Posted 5 years ago

“The service is a middle man that to be honest I could have done on my own when a bit more time on the internet. I feel it's s bit expensive and didn't tell me the cost until I find the tutor.”

Helpful Report

Posted 5 years ago

Dear Mark, We're sorry to hear that you believe our service is expensive. We do display clearly on the site our introduction fee starts from as little as £4.99 to make tuition accessible for all students. The fee helps cover our security checks on all our tutors. If you would like to contact customer service about this please do. As you're not a verified reviewer we can't trace your purchase history. Kind regards, Customer Service Team

Posted 5 years ago

“I wasn’t keen to pay for a tutors contact details before being able to converse with them fully. This charge could be built into fees only once a lesson has been booked.”

Helpful Report

Posted 5 years ago

Dear Neal, Thank you for your feedback. Please note that if you have a problem with your tutor just contact us so that we can help you find another tutor at no further cost. We want you to have a positive experience with First Tutors. Kind regards Customer Services First Tutors

Posted 5 years ago

“There is a lack of tutors available that can teach both of the core subjects - Maths and English unfortunately.”

Helpful Report

Posted 5 years ago

Dear Anne Marie, I am sorry that you have found if difficult to find tutors in your local area that offer tuition at your required level in both Maths and English. If there are no tutors available in your area who offer both then you could consider looking for a tutor who provides online tuition. I can see that you have recently connected with a tutor who can provide local tuition in Maths and English, so I will send you an email now to check everything is okay with your new tutor. Kind regards, First Tutors

Posted 5 years ago

“Essential information was removed from a message but First Tutors have worked hard to resolve this issue - thank you.”

Helpful Report

Posted 5 years ago

Dear Anna, I am sorry to read your review. I have looked into this matter for you and unfortunately we have not received your email so we were unable to help. Our customer support team work seven days a week and will always respond to customer enquiries promptly (usually within the hour). Please be assured that your messages have correctly sent to your potential students. When you send messages containing numbers, it is often flagged to our moderation team for security, to ensure that personal details are not being shared. Our moderation team work quickly to white-list any incorrectly blocked content and I can see in this case it was done within the minute. I hope this issue is now resolved for you, however I have sent a further follow up email this afternoon to help answer any further questions you may have. Kind Regards, First Tutors

Posted 5 years ago

“I found a tutor quite quickly. However I think this company should make it plain to the customer that they charge a service fee upfront. This is not made clear and appears next to the tutor fee as "introduction fee", as if it is a discounted fee charged by the tutor for the first lesson / introduction.”

Helpful Report

Posted 5 years ago

We continually attempt to make improvements and changes to our service to make it as easy as possible for students to find tutors, and for tutors to find new clients. The happiness and well-being of our students is extremely important to us. I would like to apologise if you felt our fees were unclear. First Tutors aims to be transparent with regards to our fees and I will ensure your comments are taken on board with our development team to see if this can be made clearer throughout the process. Whilst we understand this does not change your experience, we would like to speak with you to make things right. Unfortunately, I am unable to contact you directly as the review you have left is anonymous. Could you please contact enquiries@firsttutors.co.uk and we will happily discuss this further. Kind Regards, First Tutors

Posted 5 years ago

“It is not helpful how you must pay PER tutor. You should be able to contact multiple tutors and send through examples of what your course requires and only pay once for the use of the site. It takes too long to message each tutor and wait for a reply and contact them with exam examples, and then leave feedback if they can’t meet your requirements and THEN contact another tutor. Waste of time.”

Helpful Report

Posted 5 years ago

“I'm very happy with the tutor I eventually found but I'm disappointed about the others that didn't bother to reply after an initial conversation about availability. I wasted a lot of time with the unreliable tutors and after this happened three times I nearly gave up.”

Helpful Report

Posted 5 years ago

Dear Angela, Thank you for your feedback. We are sorry that several of the tutors you contacted didn't get back to you. We do alert all tutors to every message you send and deactivate those that don't respond so only the most responsive are left on the site. I shall look into the tutors you contacted and ensure they know our procedure going forth. If you have any further queries or problems do let us know and we wish you the best of luck with the tutor you have chosen. Kind regards, Customer Service Team First Tutors

Posted 5 years ago

“Intro fee a liitle high there should be a discount on the intro fee if you are using more then one tutor. Some tutor don't reply which is not on if someone is listed they should be available for work or a message should said the days they have availability or when they can take students. The two tutor I found are fine but I had to contact about 6 to get 2.”

Helpful Report

Posted 5 years ago

Dear Duane, Thank you for taking the time to leave us feedback. Our fees are linked to the tutors hourly rate to make our service as affordable as possible. The fee helps cover the cost of identity and reference checks to ensure peace of mind when making your choice in private tutor. Unlike traditional agencies, we do not charge a fee on top of each lesson so that you save across the full cost of tuition. If you want to read more about our fees you can do so here: https://www.firsttutors.com/uk/about-us.php I am sorry to hear that some of your contacted tutors did not reply. All tutors that fail to respond to requests are removed from our system to help streamline the process. We always recommend you contact as many tutors as possible in order to increase the chances of finding the best possible match. I wish you the best of luck with your lessons, please do not hesitate to contact us should you have any further questions. Kind Regards, First Tutors

Posted 5 years ago

“Good simple system and easily identified a good tutor. Felt that costs were hidden until very late on in the process.”

Helpful Report

Posted 5 years ago

Dear Susanna, Thank you for your feedback. We are delighted to hear that you found a suitable tutor. The intro fees are displayed on the First Tutors homepage, also on the HELP page too. The exact fee for your tutor is also within the request/message thread with each tutor your enter communication with. Hope that helps. Please do contact us if you have further questions. Kind regards Sara Customer Service Team First Tutors.

Posted 5 years ago

“I found a good maths tutor for my son but was surprised at how much I had to pay to get her details. Some tutors cost a lot more too and it seems you pay more depending on the tutor price”

Helpful Report

Posted 5 years ago

Dear Angela, Thank you for taking the time to leave us feedback. Our fees are linked to the tutors hourly rate to make our service as affordable as possible. The fee helps cover the cost of identity and reference checks to ensure peace of mind when making your choice in private tutor. Unlike traditional agencies, we do not charge a fee on top of each lesson so that you save across the full cost of tuition. If you want to read more about our fees you can do so here: https://www.firsttutors.com/uk/about-us.php I wish you the very best of luck with your lessons. If you have any questions, please do not hesitate to contact our support team. Kind Regards, First Tutors

Posted 5 years ago

“Too many nagging emails when I chose and found a suitable Tutor quickly.”

Helpful Report

Posted 5 years ago

Dear Michael, Thank you for providing your feedback. Our automated system emails are designed to help clients and tutors using the service, I apologise if you found these unhelpful. If you would like to provide further feedback regarding these messages, please contact us and we will do our best to make the relevant improvements. I wish you the best of luck with your tutor. Kind Regards, First Tutors

Posted 5 years ago

“Mr George is welcoming and friendly also engaging and confident on our first meeting. We managed to get a plan of the actions and goals to achieve. However on the first lesson my son found the desk where Mr George is teaching is not quite suitable for teaching a student and particularly the desk is too small that my son struggled to fit his note book to write note. Nevertheless I raised the concern with the tutor and he said, 'Unfortunately it is not much i can do unless I sit beside to give Daniel more room.' I am as a paying customer not happy with the sitting arrangements because it makes complicated to concentrate on studies. We are still looking into it and may have to look for a different tutor in the future.”

Helpful Report

Posted 5 years ago

Dear Elena, Thank you for your feedback. I am sorry that you do not feel that tuition is proceeding as you would like it to. If you decide you would like to find a replacement tutor, please contact Customer Support and we will help you to find a new tutor at no further cost. Kind regards, First Tutors

Posted 5 years ago

“He didn't really listen to what my daughter wanted, she needs exam paper practice and technique not simply to read through the books, her Chemistry teacher does that at college, she has no problems learning it or understanding , just some help applying this knowledge to certain exam questions. We shall cancel any further lessons with the tutor.”

Helpful Report

Posted 5 years ago

Dear Linda, Thank you for your feedback. I'm sorry to hear it didn't work out with your tutor. We didn't receive an email from you so were unable to help.I will send you one now so that you can claim another tutor free of charge. Please do not hesitate to contact us if you have further questions. Kind regards Sara Customer Service Team First Tutors.

Posted 5 years ago

“Some tutors have too many good reviews in a short while. Makes you doubt the all good reviews. Some tutors agree time and date before purchasing their details, then change their mind after you have paid and it’s too late. Makes you loose confidence.”

Helpful Report

Posted 6 years ago

Dear Helmy, Thank you for your feedback. We see that you have posted 5 positive feedback ratings for tutors over the past so we hope this means you had a positive experience with tutors you found on First Tutors. I can reassure you that all feedback comments and ratings come from genuine, verified FT users. If you have recently experienced a problem with a tutor please do let us know, we are here to help. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“Hi I found First tours is really good starting point there is no doubt on it. however it is very early to give proper feedback on First Tutors, one thing so far i found is the fee charged by them, I am looking for couple of tutors for two of my boys and end up paying lot to first tutors. As I am not sure about the tutor's quality before hand i am bit afraid to use more first tutor service any more, otherwise I am okay”

Helpful Report

Posted 6 years ago

Dear Jay, Thank you for your feedback. Tutees can discuss their requirements in as much detail as they want with the tutor before paying our introduction fee. I can see that you have been in communication with our customer service team who have explained the procedure should a tutor turn out to not be up to standard. Please do let us know if you have any further queries. Kind regards, Customer Service Team

Posted 6 years ago

“You pay $10 to get a contact to a tutor...then you take it from there. Fairly general...I think fees are high for list sharing. However I will say I found a tutor via this platform.”

Helpful Report

Posted 6 years ago

We sincerely apologise that you were disappointed with First Tutors' introduction fee. This fee covers security checks on our tutors which we think are important for safety and peace of mind.

Posted 6 years ago

“Ease of use on the site is good. However the cost to gain a tutors details is high if you consider you may not be able to come to any mutual time agreed or you decide after one session they are not suitable. You will then be charged again to get details of another tutor.”

Helpful Report

Posted 6 years ago

Dear Clare, Thank you for your feedback. We do ask that tutors and tutees discuss mutually agreeable dates and times for tuition, to ensure that both parties are happy before choosing to proceed. I have just sent you an email now explaining how, if you find your tutor is not a good match for you, you can chose a replacement tutor at no further cost. Kind regards, First Tutors

Posted 6 years ago

“Ravi is a punctual and trustworthy tutor. But my daughter did not click with him. I wish him well.”

Helpful Report

Posted 6 years ago

Dear Timar, I am sorry to hear that your chosen tutor was not suitable. I can see that a customer service representative has already been in contact with you regarding this and has given advice on how to choose a replacement tutor at no further cost. Please contact us if you have any further questions. Kind Regards, First Tutors

Posted 6 years ago

“A bit pricey for a website that aims to help students, and the website is kind of awkward to use but other than that good service”

Helpful Report

Posted 6 years ago

First Tutors is rated 4.6 based on 8,870 reviews