First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,868 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,868 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did find the process quite lengthy as several stages to go through to actually get to what you needed. Also felt that the introductory charges were vague, ranging from £4.99- £24.99. I needed to pay the £24.99 but don't quite know why?”

Helpful Report

Posted 5 years ago

Dear Julie, Thank you for your feedback. I'm sorry to hear that you found the process of finding a tutor unnecessarily lengthy. The introduction fee varies according to how much a tutor charges per hour. We believe this means there is a range of tutors on the site to suit all budgets. The fee itself covers the cost of identity checks on all our tutors and security on the site in order to offer peace of mind to students and their parents/guardians. If you have any further queries do get in touch at enquiries@firsttutors.co.uk Kind regards, Customer Service Team First Tutors

Posted 5 years ago

“Unfortunately, in my position where I need to learn the language quickly for a trip out to Germany in July, having a one-to-one session once a week ( can't afford more) is not going to work. I need daily practice and will find this through the internet. I will not be using First Tutors”

Helpful Report

Posted 5 years ago

“Great tutors but closing the connection automatically by First Tutors led to a lot more difficulty concluding conversations with tutors I had contacted. I had to send repeat requests over and over.”

Helpful Report

Posted 5 years ago

Dear Rebecca, I am delighted to hear that you have found a great tutor through the First Tutors service, I wish you the best of luck with your lessons. I am sorry to see that you had difficulties with your tuition requests closing. All requests will close by default after 14 days, this is because tutor availability can change often. Our support team are able to extend your request opening if you still need time, all you need to do is contact enquiries@firsttutors.com Kind Regards, First Tutors

Posted 5 years ago

“The principle underpinning this website is excellent, but the website itself is not particularly user-friendly and it is difficult to navigate and also to know how to proceed to the next stage in the process.”

Helpful Report

Posted 5 years ago

Dear Helen, Thank you for your feedback. I am very sorry to hear that you found the website difficult to navigate, we aim to offer a user friendly service. If you are ever having difficulties in using the website, we have a customer support team working seven days a week to help you with any of your questions and concerns. I have sent you an email this morning to better understand the problems you have faced so that we can improve. Kind Regards, First Tutors

Posted 5 years ago

“Could you please explain the situation when you have blocked messages because i was very confused and fustrated with that”

Helpful Report

Posted 5 years ago

“Vetting of tutors needs to be more thorough. One of the tutors did not reply for days and then had the cheek to request money from me.”

Helpful Report

Posted 5 years ago

Dear Keggie, Thank you for your feedback. You contacted us about your tutor and we gave you another tutor free of charge. We hope that your experience with your second tutor is satisfactory. Kind regards Customer Services First Tutors

Posted 5 years ago

“Hi, when I first used your website I was able to search for a tutor offering the service I was after. When I thought it wasn't going to work out with the person I selected, I tried to find another tutor. I was no longer able to access tutors listed with you and make a selection but had to make an enquiry. This was not an improvement.”

Helpful Report

Posted 5 years ago

Dear Catherine, Thank you for your feedback. I'm sorry to hear that you have had problems finding a tutor on our site. When you perform a search on our site all you need to do is enter your requirements to bring up a list of suitable tutors. You can then contact as many as you want. If you ever have any problems at all you can always email us at the follow address: https://www.firsttutors.com/new-zealand/contact-us.php Kind regards, Customer Service Team First Tutors

Posted 5 years ago

“The system is a bit clunky and needs revising - but it does work and I did find a tutor. Whoever wrote the system needs to test it in a real world environment to find the bugs - especially with the messaging.”

Helpful Report

Posted 5 years ago

Dear Reinhard, Thank you for your feedback. We're very glad you have found a tutor through our site. You will be pleased to hear that First Tutors' new website is currently under development and that I have passed your concerns on. Kind regards, First Tutors

Posted 5 years ago

“Would have been a higher rating but think a £25 fee is extortionate. Should be a smaller more nominal fee.”

Helpful Report

Posted 5 years ago

Dear Emma, Thank you for your feedback. The intro fee is based on the tutor's hourly rate and ranges from 4.99 if you can only afford to pay 10 pounds per hour for tuition up to 25.99 maximum if the hourly rate is in the high range. The intro fee helps cover the costs of ID verifications, qualification verification, reference collection, running of the website, staff etc. If you have any questions, please do not hesitate to contact us. Kind regards Customer Services First Tutors

Posted 5 years ago

“Each page have different state tutors. Should put VIC, NSW, QLD ... etc different state tutors seperate to different page, make people easy to find tutors in our state.”

Helpful Report

Posted 5 years ago

Dear Jackie, Thank you for your feedback. I am sorry that you found the presentation of the tutors in the search listings to be confusing. To clarify for you: if you search by location or postcode for face to face tuition, you will only see tutors who are in the correct location, or within a limited travel distance. However, where you search for online tuition, you will see a list of tutors who are in many locations (different states), as we do not anticipate that location is a factor when searching for an online tutor. I am pleased to see that you have recently connected with an online tutor, and hope that all is going well. If you have any questions please don't hesitate to contact our Customer Service Team. Kind regards, First Tutors

Posted 5 years ago

“Communication is irregular and I find it disappointing as the tutors cancel just before we agree on day and time”

Helpful Report

Posted 5 years ago

Dear Favour, Thank you for your feedback. I am sorry that you have found the communication process with tutors to be irregular. Both tutors and students are all sent an immediate email alert when a new message has been added in to a tuition request, and we always hope that both parties will respond to messages promptly. Whilst you are discussing requirements in the messages, prior to paying our introduction fee, I am afraid the tutor's availability can change as they take on new students. However, at the point that you have agreed a date and time and the tutor has accepted your request, they are committed to providing tuition to you and must reserve that slot for you. We have a dedicated Customer Support team working 7 days a week to help you with any issues you may have. I will send you a follow up email now to check that all is going well with your new tutor and to offer any assistance you may need. Kind regards, First Tutors

Posted 5 years ago

“The tutor I booked to work with was quite low standard and ineffective. We employed him to coach science, it was very basic and he seemed to only talk about the scoring in the past papers which anyone can see. He had the necessary references and reviews but was not at all motivational or even knowledgeable. I accept the First Tutors are not responsible for the level of coaching but think the required £24.99 to connect is a rip-off if the tutor is not up to standard. Hoping you can help to resolve this.”

Helpful Report

Posted 5 years ago

Dear Karen, Thank you for your feedback. I am very sorry to hear that you have been disappointed with your tutor; I appreciate that this is very frustrating for you. I can see that you have contacted Customer Support about this issue today, and that our team have explained how you can select a replacement tutor at no further cost. Hopefully we will be able to connect you to a suitable alternative tutor to help you. We will continue to be in contact with you by email to ensure that we can resolve this matter positively for you. Kind regards, First Tutors

Posted 5 years ago

“I was unable to view the tutors reviews untill I paid the fee and had no information regarding the tutors referees available to me to contact and judge if I wanted to hire the tutor. I wasn't sure if I was being scammed and felt vulnerable.”

Helpful Report

Posted 5 years ago

Dear Evelyn, Thank you for your feedback. We are very glad to see you have managed to obtain a tutor you are happy with. Our fees help cover the cost of reference checks on all of our registered tutors. This offers peace of mind to our parents. The references are sent to you when you pay the introduction fee, but if you are struggling to locate them please do get in touch. Sadly we don't allow tutees to meet their tutors prior to paying our introduction fee as many tutees would not return to pay the site. We ask tutees and tutors to discuss everything in as much detail as possible before paying the fee. If there is every any problem with your tutor please do email us and we'll help you locate another free of charge. Kind regards, Customer Service Team First Tutors

Posted 5 years ago

“Not the easiest site to work around and it's not clear from the onset you are NOT in touch with artist until much further into the process. We're not ALL whiz kids.....”

Helpful Report

Posted 5 years ago

Dear Maggee, Thank you for your feedback. We are very glad to see you have managed to obtain a tutor you are happy with. Our fees help cover the cost of identity and reference checks on all of our registered tutors. This offers peace of mind to our parents. Information surrounding our fees is displayed across various pages of the website. However, I will ensure your feedback is shared with the rest of the team to see if this can be made clearer throughout the process to avoid similar discrepancies in the future. If you would like to discuss this in further detail, please contact our support team enquiries@firsttutors.co.uk and we will be happy to assist you. Kind Regards, First Tutors

Posted 5 years ago

“I did find a tutor for my child, However, I was not initially aware of a charge for the service! That came as a shock when I had to pay to get the contact details of the tutor. I shan’t be using the sight again.”

Helpful Report

Posted 5 years ago

Dear Ian, Thank you for your feedback. Our fees help cover the cost of identity and reference checks on all of our registered tutors. This offers peace of mind to our parents. Information surrounding our fees is displayed across various pages of the website. However, I will ensure your feedback is shared with the rest of the team to see if this can be made clearer throughout the process to avoid similar discrepancies in the future If you would like to discuss this in further detail, please contact our support team enquiries@firsttutors.co.uk and we will be happy to assist you. Kind Regards, First Tutors

Posted 5 years ago

“Overall site is a great idea, but the charge of 20 e for use it , is too much. I think the costs should be split 50/50 between tutor and the students.”

Helpful Report

Posted 5 years ago

Dear Justyna, Thank you for taking the time to leave feedback. First Tutors charges students an introductory fee to connect with their chosen tutor. We only ask for this fee once you have discussed your requirements and are happy to go ahead. Our fees help cover the cost of reference and identity checks on all of our registered tutors for peace of mind. Unfortunately, we cannot charge tutors for finding work as part of Employment Agencies Regulations. If you would like to read how our fees differ to traditional agencies, you can do so here: https://www.firsttutors.com/uk/about-us/ I wish you the best of luck with your Accountancy lessons. If you need any help or have any further questions, please do not hesitate to contact us. ireland@firsttutors.com Kind Regards, First Tutors

Posted 5 years ago

“The method of buying the contact info wasn't clear. Was detailed as £4.99 - £14.99 - tutor said it was £5 .... wasn't impressed to see i was being charged £14.99 The site is NOT clear and the way the price was decided was no where to be seen. From that side not at all pleased. As regards tutor - don't start until next week so couldn't tell you!”

Helpful Report

Posted 5 years ago

Dear Jacqui, Thank you for your feedback. We are very sorry to hear that you found the way our site worked not at all clear. We do state on our homepage, how to find a tutor page and the top of each request that there is an introduction fee. The introduction fee is linked to the rate a tutor charges per hour, the more they charge the higher the fee. Please be assured I have passed this on to our design team to help improve our site. Kind regards, Customer Service Team

Posted 5 years ago

“This service is to expensive. There are better ones out there.”

Helpful Report

Posted 5 years ago

Dear Aumran, Thank you for your feedback. I am sorry that you have found our introduction fee to be expensive. Our one off introduction fee ranges between £4.99 and £24.99; we have a tiered fee structure to make the service as affordable as possible for everyone. Our fees help to cover the cost of completing identity and address checks, and obtaining two references for all our registered tutors, allowing you to choose with confidence. You can read more about how our fees compare with other services at the following link: https://www.firsttutors.com/uk/about-us/ I hope that you will have a successful tuition arrangement with your chosen tutor. If you need any assistance from Customer Support, please do contact us by email. Kind regards, First Tutors

Posted 5 years ago

“Everything was good except pay for the information exchange!”

Helpful Report

Posted 5 years ago

Dear Nicholas, Thank you for your feedback. First Tutors charge a one off payment to connect you with your chosen tutor. This helps cover the cost of reference checks so that you can choose with confidence. Unlike traditional agencies, we do not charge a fee for every hour a tutor teaches. I hope that you will have a successful tuition arrangement with your new tutor. Should you have any further questions or concerns, please do not hesitate to contact canada@firsttutors.com and a customer service representative will be in touch. Kind regards, First Tutors

Posted 5 years ago

“Intitial fee charged by FirstTutors is way too expensive. Location services on website are too restrictive and not accurate which means your choice of Tutor is limited”

Helpful Report

Posted 5 years ago

Dear Chris, Thank you for your feedback. We only charge a one off payment to connect you with your tutor. This helps cover the cost of reference and identity checks so that you can choose with confidence. Unlike traditional agencies, we do not charge a fee for every hour a tutor teaches. More information surrounding our fees can be found here: https://www.firsttutors.com/uk/about-us/ Regarding the location services, I am not too sure what you are referring to so I pop you an email now so that we can collect further information. We do appreciate feedback about the user experience. Should you have any further questions or concerns, please do not hesitate to contact enquiries@firsttutors.co.uk and a customer service representative will be in touch.

Posted 5 years ago

First Tutors is rated 4.6 based on 8,868 reviews