First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,873 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,873 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 28th May 2025

Daisy Faulkner

First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible experience - I will not suggest anyone using it. It looks like a scheme trying to make you pay introductory fees. Tutor cancelled on the day of first appointment. I tried contacting First Tutor to get a refund with noone answering. Phone I found was disconnected. It looks like noone is actually works there!”

Helpful Report

Posted 7 years ago

Dear Alexander, Thank you for your feedback. We are sorry that you tried to phone us but didn't get an answer. If no one is available you should be able to leave a voicemail so I will pass this on to IT to investigate. I can see that my colleague has responded to your email advising you of our complaints procedure. If you haven't received this reply then we do apologise. We kindly ask you to leave feedback for your tutor under My Feedback then email us once that is done. Should you have any further queries please do let us know via the 'Contact Us' page. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“Despise the concept of "buying" the details of a tutor, only there for profitability. A large expense was invested just to get the contact details. Prefer other websites this one left me bitter.”

Helpful Report

Posted 7 years ago

Dear Colin, Thank you for your feedback. The intro fee helps cover the costs of ID checks, reference collection, qualification verification etc. website administration etc. The fee ranges from 4.99 up to 24.99 so for example if you can only afford lessons at 10 pounds per hour we only charge a one off fee of 4.99. We find that parents and students choose us for peace of mind, there are sites where you can find tutors for free but these sites are not regulated in any way. We wish you the best of luck with your new tutor. Kind regards Sara Customer Services Team First Tutors

Posted 7 years ago

“Rubbish, I wouldn't recommend it to anyone”

Helpful Report

Posted 7 years ago

Dear Tim, Thank you for your feedback. We are sorry that you have found our service lacking and aim to thoroughly investigate this. As we haven't received any correspondence from you please could you contact customer service via 'Contact Us' on our webpage explaining what your problems have been. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“I ve been agreed with Kristina as a tutor. She was never ever available for me. She was not available in the week ends nor weekly. I've never got a chance even to meet her. Terrible. Kristina is a terrible tutor,impossible to trust. I ve messaged her on Monday and 2 weeks passed she never got back to me. I want a refund.”

Helpful Report

Posted 7 years ago

Dear Andrea, We are very sorry to read your feedback and it is our intention to investigate this thoroughly and call the tutor to account. I can see that you hadn't contacted us regarding your problem so we have been unable to help. Please check your email inbox at your earliest convenience so we can resolve the matter for you. Kind Regards, Sarah First Tutors Customer Service

Posted 7 years ago

“I just did not have the time, as I was going to get back with you to ask for refund. I was totally shocked the before me and the tutor could even discuss our needs, she was asking payment to her account. She did not have a mobile phone. So I had to insist talking on skype. I did not get the sense that she was going to support me enough as I was going into a new field. She did not make much suggestions of how we could work together. My impressin is all about money and she was also tied up with her kids. That is fair enough but the little time we have I want to get value. She is not for me basically. I want a tutor to lead and guide me.”

Helpful Report

Posted 7 years ago

Dear Vimala, Thank you for your feedback. I see that you did not contact us about the problem with your tutor. We have a set procedure to follow when things don't work out as expected. I will contact you now via email to explain how you can claim another tutor free of charge. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“It was not at all clear what I was paying for. I thought the fee I paid was to cover an actual lesson, not exorbitantly high fees for simply passing on a tutor's email address. Poor communication.”

Helpful Report

Posted 7 years ago

Dear Anna, Thank you for your feedback. The intro fee is explained and displayed on the homepage, it also appears in the request next to the tutor's hourly rate. The intro fee helps cover the costs of ID checks, qualification verification, reference collection etc. This gives parents and students peace of mind. The intro fee ranges from 4.99 to 24.99 and is based on the tutor's hourly rate. (example a tutor that charges 10 pounds per hour will have an intro fee of 4.99) We wish you the best of luck with your new tutor but if you have any problems please contact us, we are here to help. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“Once i paid the money to release tutor's details my communication was lost with the tutor I wrote a complaint to first tutors but it didn't help at all Very disappointing experience Beware of this website”

Helpful Report

Posted 7 years ago

Dear Adam, Thank you for your feedback. I'm sorry to hear about your problems with the tutor. I see that our customer service team did contact you about this and offered you another tutor free of charge. Please advise if you didn't receive this email that was sent to you on the 25th of September 20 minutes after we received your complaint. (10:20am) Kind regards Sara Customer Service Team

Posted 7 years ago

“Awful service! Awful standard of tutors! Paid to get details of a tutor, just a student with no idea how to teach the curriculum trying to make extra money on the side. Contacted first tutors for a refund as there was no other tutor suitable for teaching the subject I required available in my area. They refused a refund and only offered to release another tutors details for free even though there are no tutors available in my area in the relevant subject area. Not that i trust the calibre of tutors on the site! Very poor! Terrible customer service! Avoid! Money making company!”

Helpful Report

Posted 7 years ago

Dear Sabha, We are sorry to read your feedback, we understand how important education is to our customers and aim to resolve this for you. I can see that a member of our customer service team has contacted you regarding your problems and asked that you leave feedback on the tutors profile to call them to account. I'm afraid we do require you to leave feedback in order for us to take this matter further. We have contacted you by email informing you how to do this, please do let us know if you require any help and we will be able to assist you. Kind Regards, Sarah First Tutors

Posted 7 years ago

“Not very user-friendly. It automatically selects a number of teacher options and you have to double un-tick each of these, to then be able to select the teacher you want to get in contact with. After a message correspondence not easy to run on the website, the only way to actually agree with a teacher on the first lesson is to pay 14.99 EUR to get access to their details. If then the tutor changes their mind you have to start the whole process again, identifying a new tutor and then pay again the above sum to get access to a new teacher's details - which is of course aside the price of each lesson. This is what happened to me. As soon as I paid 14.99 EUR the teacher told me she was no longer available. An actual scam.”

Helpful Report

Posted 7 years ago

Dear Oriana, Thank you for your feedback regarding the difficulties you found on the website, this information is valuable to our team to help us improve the user experience. I have also just read the comments you have left on the tutor's profile and have sent you an email about claiming another tutor free of charge. Of course we have also emailed the tutor and demanded an explanation of what happened. I apologise for the inconveniences caused but please be reassured that we are not a scam and we are here to help with any problems encountered with your tutor. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“Making a tutor-seeker pay first to get a potential tutor is too much.”

Helpful Report

Posted 7 years ago

Dear Sheen, Thank you for your feedback. Please note that it is FREE to contact as many tutors as you wish on our website to discuss all tuition needs. Only if/when you decide to go ahead with a tutor do we charge an intro fee which helps cover the costs of ID checks, reference collection, qualification checks, etc. Tutor profiles also have verified feedback from previous First Tutor clients. If you have any problems with your tutor please do not hesitate to contact us, we are here to help. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“This is the second time a tutor from your website has not turned up I would like a call back in reference to this my number is 07793906714. Disgraceful experience.”

Helpful Report

Posted 7 years ago

Dear Shauna, Thank you for your feedback. We are terribly sorry and surprised to hear this as we pride ourselves in the quality and dependability of our tutors. I can see you haven't yet contacted Customer Service to register a complaint so I have emailed you personally with instructions on how to bring these tutors to account. We will also follow their non-attendance up with them directly. I'm really sorry but we don't currently operate a phone line however, customer service works swiftly to answer all emails as soon as possible. Should you have any further queries or issues do email us. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“Unfortunately we couldn't even meet each other! First time I contacted her she was away for holidays and said she'll come and see us on last Friday 01/09/17and would let me know about the time on Wednesday 30/08/17when she's back, then on Wednesday she contacted me and said she can't make it for Friday as she hadn't her car and changed it to Saturday morning 02/09/17 at10:30, again 8:51pm on Friday evening she sent me another text about forgetting something that she has to do on Saturday morning and wanted to come at 10:00 without apologising! Just saying " if that's okay " We didn't even meet and for the very first time meeting us she didn't show much care and respect. She did try to apology after found out we're not happy but it wasn't a good start and we'd like to call the whole thing off and find another tutor for my daughter. Kind regards Leyla Alborz”

Helpful Report

Posted 7 years ago

Dear Leyla, We are sorry to hear about the problems with your tutor but you didn't contact us so that we could help. We do have a set procedure to follow to claim another tutor at no further cost. I have now sent you an email explaining how to do this. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“The tutors' response time are very slow. One of them hasn't replied for more than 24 hours.”

Helpful Report

Posted 7 years ago

Dear Lee, Thank you for your feedback. All requests will remain open for 14 days to give both you and your tutor the opportunity to discuss your tuition requirements in detail. I'm sorry if you found the response rates slow, all users are sent a notification email to let them know a message is waiting. Many of our tutors work in schools, colleges etc. and will always do there best to get back to you at the earliest opportunity. Tutors that fail to respond to requests are removed from the website. I hope this helps clarify things for you but please do not hesitate to get in contact if you have any other questions. Kind Regards , Sarah First Tutors

Posted 7 years ago

“Would never recommend neither the website or the writer. The "referees" rated the tutor professional, however he is everything but professional. +has a good knowledge of the the subject -he doesn't teach! Always changing session time! I had to BUY his details so then i can have ONLY ONE HOUR. The tutor then schedualed the next day (didnt show up ofcourse) then schedualed two days after and didnt show up neither. I am asking you (website) to refund the money i paid buying his details based on the false information provided about the tutor. Thanks”

Helpful Report

Posted 7 years ago

Dear Maqboul, I'm sorry to hear about the problems with your tutor. I see that you haven't contacted us about this so we were unable to help earlier. We do have a set procedure to follow when a tutor lets you down in some way which entails leaving feedback on the tutor's profile so that we can investigate what happened and offer you another tutor free of charge. I will email you now to explain. Kind regards Sara Customer Service Team First Tutors.

Posted 7 years ago

“Really disappointing! I made contact with the tutor I wanted to have lessons with, she agreed the time for each week and that she was available. I then paid the £14.99 to unlock her details and she messaged you say actually she couldn't be my tutor after all. First Tutors then refused to refund me and said that I could lock another tutors details instead, however there aren't anymore that I'm interested in. Huge waste of money! Use another site and don't waste the £14.99 like o did!”

Helpful Report

Posted 7 years ago

Dear Laura, Thank you for your feedback. We are sorry there seems to have been a misunderstanding. We have a set process in place to make a complaint and can see that customer service have just emailed you to explain what to do next. We aim to investigate why your tutor let you know in full. If you have any further concerns do let us know. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“Pathetic does not describe the service. I interacted with a tutor, Caitlin Black, should be visible on your site, once we discussed my child's needs she agreed to tutoring him. I went ahead and paid the "fee" to get her details. We then started communicating via whatsapp, we setup a meeting for Tuesday this week, 15:00. On Tuesday at approximately 15:15 I messaged Caitlin to inquire about her whereabouts, I was told that she forgot about the appointment and requested we move it to Thursday (yesterday) 15:00. I agreed even though it meant I would again have to make special arrangements to make it happen. Yesterday (Thursday) at 15:05 I again sent a message inquiring whether she needed directions, her response "I am on my way", less than 5 minutes later she asked me how far it was from her suburb to mine? Confused about such a question I responded with an approximate distance of 20km. She then responded saying that she would only get to my place at 15:30, by 15:40 I received a voice message saying that the traffic is hectic and that she would no longer be coming! At this point besides being upset and disappointed I kept calm and asked whether she is still interested in rendering the service as the matter is of utmost importance to us. She failed to respond at 19:07 I again sent her a message reiterating the importance of the service to us to which she responded that she will no longer be in a position to render the service due to the distance and offered Skype as an alternative. If this is the level of the tutors provided by First Tutors well then you are just conning people out of their hard earned money for contact numbers that do not deliver. I for one would like a refund and cannot see myself working with a company such as this, I have lost three weeks in which I could have sourced an alternative tutor for my son. The messages as referred to above are available on my phone for viewing. I will be sharing my experience on social media.”

Helpful Report

Posted 7 years ago

Dear Tobie, Thank you for your feedback. We are terribly disappointed to hear your tutor has treated you this way and will conduct a full investigation into their conduct. I can see you haven't contacted our Customer Service team to make a complaint. We do have a set procedure when a tutor lets someone down, and I have emailed you the details of this. Do let us know if there is anything else we can do. Kind regards, Grace Customer Service Team First Tutors

Posted 7 years ago

“Purchased tutor's details, who then communicated that they are moving overseas next month! Very unimpressed.”

Helpful Report

Posted 8 years ago

Dear Tamsin, Thank you for your feedback. We are very sorry to hear your tutor has let you down in this way, but I can see you haven't raised this issue when we have asked if everything is going ok. We do have a set procedure to follow when a tutor lets you down in some way. I have contacted you via email with instructions on how to go about claiming another Tutor free of charge. Kind regards, Grace Customer Service Team First Tutors

Posted 8 years ago

“never responded to my request and missed the deadline for my exam... would like a refund of full pay ment”

Helpful Report

Posted 8 years ago

Dear Colm, I'm sorry to hear this. I've checked your account and see that you didn't notify us about the problem. We do have a specific procedure to follow when a tutor lets a client down in some way which entails leaving feedback on the tutor's profile to call them to account. Our customer service staff will contact you now to explain the steps for obtaining another tutor at no further cost. Kind regards Sara Customer Service Team First Tutors.

Posted 8 years ago

“Overpriced just to get a contact detail of a tutor!”

Helpful Report

Posted 8 years ago

Dear Nicola, Thank you for your feedback. We are sorry that you feel our introduction fee is too expensive. The introduction fee covers not only the contact details of the tutor but also security checks and safety on the site to ensure peace of mind to students and their parents. If we can be of any further help please do contact Customer Service. Kind regards, Grace Customer Service Team First Tutors

Posted 8 years ago

“It was far too expensive to release the details”

Helpful Report

Posted 8 years ago

Dear Bethany, Thank you for your feedback. We're sorry you feel our introduction fee is too expensive. Our fees help cover the cost of identity and reference checking on all of our tutors. This offers peace of mind to our customers. Some agencies charge an additional £10 for every hour a tutor teaches, but with First Tutors there are no additional agency fees or hidden costs. If you have any further questions, please click 'contact us' at the bottom of the website and we will be happy to help. Kind regards, Sarah Customer Service Team First Tutors

Posted 8 years ago

First Tutors is rated 4.6 based on 8,873 reviews