First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.59

4.6 Rating 8,868 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

Questions

Metrics

4.6

Based on 8,868 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacted a tutor called Andrew and made arrangements for tutoring, then received rude and abusive correspondence from him because I didn't respond to one if his e mails within 24 hours. Never again. Complaints procedure none existent.”

Helpful Report

Posted 5 years ago

Dear Lisa, I am very sorry to hear that you have had an unpleasant experience with your tutor. I can see that we did send you a follow up email after your purchase to check everything was going as planned, but unfortunately we did not receive a response. It is our intention to investigate this matter and call the tutor to account. I can see that a member of our customer service team has sent you details of our complaints procedure in order to receive a replacement tutor at no further charge. Our customer support team are available seven days a week to help with any questions or concerns. Please contact enquiries@firsttutors.co.uk and we will always do our best to help you. Kind Regards, First Tutors

Posted 5 years ago

“I’ve been trying too get a tutor for two weeks there is so much red tape too get a tutor you would think it’s the Secret service you were dealing with They spend more time protecting the tutor rather than the student joke?👿”

Helpful Report

Posted 5 years ago

Dear Edward, I am sorry to read that you have experienced difficulties in using the First Tutors website. We aim to provide a great user experience for tutors and students. The private forum is available to discuss your tuition requirements with your chosen tutor. Only when all tuition details have been discussed and you are happy to go ahead we ask you to pay the fee to receive the relevant contact information. Our fees help cover the cost of identity and reference checks on all registered tutors. I'm afraid that we do not permit students or tutors to pass contact details during the request opening. This is to protect both yours and your tutors personal information. You will be able to share your details with one another once you have confirmed you would like to go ahead with tuition. I have sent you a follow up email this afternoon to discuss this with you in further detail. Our support team are available seven days a week to help with any problems you may face. Enquiries@firsttutors.co.uk Kind Regards, First Tutors

Posted 5 years ago

“This is a rip-off . I paid £24.99 to get just a contact to speak to a tutor then I wanted to speak to another tutor they ask me to pay another £24.99 . Other systems will ask you to pay one time fee but first tutor is reaping off people by asking them to pay £24.99 for each tutor you want to speak to . This is really bad. Well I will not use first tutor again.”

Helpful Report

Posted 5 years ago

Dear Christabel, Our messaging forum is available for you discuss your requirements in full (e.g. subjects, level, exam boards, availability, travel arrangements etc). Only when you are happy with the discussed arrangement do we ask you to pay a fee. Our fees help cover the cost of identity and reference checks on all of our registered tutors so that you can choose with confidence. If, in the unlikely event you are unsatisfied with your tutor after you have met them, we ask that you please contact us so that we can advise how to leave feedback and choose a replacement tutor at no further charge. This tutor guarantee ensures that you only ever pay for the tutors that you choose to use through our service. If you have any further questions or need support, please email enquiries@firsttutors.com and our customer service team will be able to help you. Kind Regards, First Tutors

Posted 5 years ago

“Negative comments should also be published to help students choose their tutor. It's unfair that you allow tutors to choose to hide the negative feedback because students need to know what the problem was especially when you charge a fee to release the details and don't refund it back despite having problems with the tutor. The next student will have the same problem even though you can see the negative rating it doesn't explain the issue.”

Helpful Report

Posted 5 years ago

Dear Lubna, Thank you for your feedback. We allow tutors to hide the comments for libel law reasons but the negative rating remains for the public to see. New users can view if tutor profiles have a negative rating. If you have a problem with your tutor we ask always offer another tutor free of charge so you don't lose your money. I see that our customer service team have been in contact with you and have offered a tutor replacement. Kind regards Customer Service First Tutors.

Posted 5 years ago

“Tuition didnt go ahead due to bereavment, Tutors communication was poor.”

Helpful Report

Posted 5 years ago

“Very poor experience of First Tutors. Tutor cancelled and I would like a refund of €19.99 paid to First Tutors for her teaching record/ credentials. I am not going to recommend First Tutors to anyone.”

Helpful Report

Posted 5 years ago

Dear Hazel, I am sorry to hear that your tutor cancelled the first session and can understand how disappointed you must feel. I have checked your account and see that you didn't contact us about the problem so that we could help. I have now sent you an email with instructions on how to claim another tutor free of charge. Please respond to that email if you have further questions. Kind regards Customer Service Team First Tutors.

Posted 5 years ago

“Been trying to organise a tutor since January Tutor’s do not respond and when they do it comes back not available. They need to stop advertising if they are not available”

Helpful Report

Posted 5 years ago

“Had no joy finding a tutor and although I messaged some who travel to home never heard back from them .disappointed”

Helpful Report

Posted 5 years ago

Dear Dianne, We are very sorry that there has been a problem with your tutor. I can see that customer service have emailed you advising how to get another tutor free of charge. If we can be of any further help at all please do get in touch: enquiries@firsttutors.co.uk Kind regards, Customer Service Team

Posted 5 years ago

“Got charged £24.99 introduction fee for a tutitor who never turned up.”

Helpful Report

Posted 5 years ago

Dear Fiona, I am very sorry to hear that your tutor has let you down; this isn't acceptable and I can appreciate how disappointing this is for you. You have not contacted us about this matter yet, so we have been unable to help you. I will send you an email now explaining how to chose a replacement tutor at no further cost. Kind regards, First Tutors

Posted 5 years ago

“I was very disappointed with my first tutor Minoo. Very poor tuition . After first tuition thought would try again and arranged for 11 am and still hadn’t arrived by 11.45. Sent text no answer and then explained running late and would be with us shortly. Still didn’t arrive by 12.30 and I text to explain not to bother as we had to go out. Waste of money and time. Have since found another tutor with another site. I would like a refund of the initial fee please .”

Helpful Report

Posted 5 years ago

Dear Loraine, I am sorry to hear that you have been let down by your tutor. Our customer support team are available 7 days a week to help answer any of your questions and concerns. Please contact enquiries@firsttutors.co.uk in future so that we can do our best to help you. I have sent you an email with further details so that we can help get another tutor in place for you. Kind Regards, First Tutors

Posted 5 years ago

“1 week. He was sick. 2 week . He is really busy with school. He won't be able to commit to giving tuition. All this after paid 20 € to get contact from First Tutors.”

Helpful Report

Posted 5 years ago

Dear Irina, We are very sorry that your tutor has let you down, this isn't the standard we expect of them. We weren't aware of a problem beforehand, but have now contacted you to explain our complaints procedure. Do please email customer service if you have any further problems Kind regards, Customer Service Team

Posted 5 years ago

“I paid after agreeing day and time . He then changed this after I paid £14.99 connection fee. Time didnt suit him -it didn’t suit me but I agreed to Compromise but he wasn’t very flexible re changing to original agreement Don’t book, don’t waste your time ... he took money for doing nothing on first lesson refused to discuss the “organic “ style and said there wasn’t a plan per say, he had no interest in checking out what my daughter or myself were expecting instead he told me there would be no parallel plan for Nat 5 work he would do the work he wanted to do -arrogant and dismissive . He cancelled lessons as I merely asked to be included and to consider work which would help my daughter at school currently ...I am after all paying for a service !!”

Helpful Report

Posted 5 years ago

Dear Anne, Thank you for your feedback. I see that you emailed us this morning and a member of our customer service team responded and offered you a replacement tutor. Leaving feedback on a tutor's profile calls them to account and helps future clients decide which tutor to go ahead with. If you have further questions please do not hesitate to contact us. Kind regards Customer Services First Tutors.

Posted 5 years ago

“Paid the fee but tutor let me down without a lesson and no refund.”

Helpful Report

Posted 5 years ago

Dear Gary, We sincerely apologise that you are disappointed, while we understand this does not change your experience we take your concerns seriously and want to make things right. If your tutor lets you down, we ask that you leave feedback so that we can call them to account. As soon as you have left your feedback we will be able to offer a replacement tutor at no further cost or refund the introductory fee. I can see that a member of our customer support team has already been in contact with you to help you with your request. I have also sent you a follow up email this afternoon with further details so that this matter can be resolved promptly for you. Kind Regards, First Tutors

Posted 5 years ago

“Paid €20 to arrange details for an interested to tutor to only find out it can’t be done. Very disappointing. €20 to get contact number is ridiculous and all for nothing in the end. Found my tutor in the end thankfully and paid nothing.”

Helpful Report

Posted 5 years ago

Dear Emer, Thank you for your feedback. I see that you haven't contacted us about the problem so we were unable to know or help. I will contact you via email now to explain how to claim another tutor free of charge. kind regards Customer Service Team First Tutors.

Posted 5 years ago

“The tutor who came to my house took my £7 change away because I told her not to come and teache my daughter anymore. My daughter was not happy the way she was teaching her.”

Helpful Report

Posted 5 years ago

Dear Catherine, I are very sorry to hear that you have been disappointed with your tutor. Because you haven't been in contact with Customer Support yet about this we haven't been able to help you. I would like to resolve this matter positively for you, so I will send you an email now explaining how you can connect with a replacement tutor at no further cost. Kind regards, First Tutors

Posted 5 years ago

“Terrible second experience and a third which I thankfully chose not to pay for! Will never use this site again. Tutor upped his price to £75 this on top of which we needed to travel to him which would take around 45 min. The third tutor was offering to tutor in a cafe as he couldn’t travel and couldn’t have us be tutored at his place. Ridiculous. All together we have spent £125 for first tutor who was a waste of time. Second £25 to release his details just for him to have the cheek to up his fees! Third doesn’t have a means to travel nor a place to tutor!!!! Awful experience. Shouldn’t need to pay £25 to release details of dodgy tutors! They should be charged to have a platform if they are genuine and good tutors then all parents are willing to keep and pay them a fee. We should not be charged to release tutor details who then come and con us out if our money by not even proving themselves worthy! Really cross.”

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Posted 5 years ago

“You don't advertise the £7.99 fee part very well so you trick people into signing up. Anyone can put whatever details they want. I paid for someone's details and to see their references and got "friend". How is that a real reference? The teacher was awful as well. I made a complaint and I can't get a refund. I used another FREE site and found a nicer teacher, but I'm still irritated by the fact that I'm not £7.99 out for absolutely nothing. Would never recommend this site. It always amazes me how people make money out of people wanting to improve themselves. I wouldn't mind if it was a minimal amount like £2.50 or something but £7.99 is what I'd pay for an album or something! Totally ridiculous!”

Helpful Report

Posted 5 years ago

Dear Martyn, Thank you for taking the time to provide your feedback. We continually attempt to make improvements and changes to our service, to make it as easy as possible for students to find tutors, and for tutors to find new clients. The happiness and well-being of our members is extremely important to us, so I would like to apologise if you felt our fees were unclear. We will be looking at ways to improve the visibility of our fees moving forward and hope this will become more transparent throughout the process. Having looked into this matter for you, I can see that our customer support team have been in contact to help you find a suitable replacement tutor. As we did not receive a response , we were unaware that you still required a refund. Please be assured I have contacted you personally this afternoon with further details. If you have any further questions, please do not hesitate to contact us music@firsttutors.co.uk and we will be happy to help you. Kind Regards, First Tutors

Posted 5 years ago

“I tried about 3 tutors in the area of computer science none of the 3 were knowledgeable about the course. The other thing about First Tutors the tutors they just rush the student to buy their details before they can actually confirm if they have very good knowledge to help the student. After all the site is not free to contact the tutors yet their tutors are very poor. There was only 2 tutors who been honest with me to say they were not able to help since they are not knowledgeable in the area.”

Helpful Report

Posted 5 years ago

Dear Nicole, Thank you for taking the time to leave your feedback. I am very sorry to hear you are disappointed with your 2 tutors that you have purchased through our service. I can see that a member of our customer support team has contacted you regarding this issue, with details on how to choose replacement tutors at no further cost. We hope that this is satisfactory. Please be assured that it is free to contact as many tutors as you would like to discuss your requirements. Only when you are happy with the discussed arrangement do we ask for a fee to receive your tutors contact information. All requests will remain open for 14 days as tutor availability can change often. If you are not ready to make your decision after 14 days please do not worry, our customer support team are able to reopen your requests to give you more time for your discussions. If you ever require any help in using the service, or have further questions you can contact our customer support team ireland@firsttutors.com and we will be happy to help you. Kind Regards, First Tutors

Posted 5 years ago

“You have to pay money to get contact details of a tutor, but you loose if the tutors turn out to be Hopeless. There should be a money back guarantee if the tutor turns out to be inadequate ! The tutor I paid for turned out to be weird ! and have personal issues. I would recommend people locate tutors by different means.”

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Posted 5 years ago

“He never show up. I left a message on his phone, he never answer.”

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Posted 5 years ago

Dear Gisella, Thank you for your feedback. We see that you didn't contact us about your problem so were unable to help. We have a set procedure to claim a free tutor when this kind of problem occurs. I will send you an email now explaining how to go about this. Kind regards Sara Customer Service Team First Tutors.

Posted 5 years ago

First Tutors is rated 4.6 based on 8,868 reviews