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First Tutors Reviews

4.6 Rating 8,868 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

4.6

Based on 8,868 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

0843 289 9165

Email:

enquiries@firsttutors.co.uk

Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 10th April 2024

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked tutor for GCSE English. Her name was Kiran. Very unreliable,wants to come different times every week. Not sticking to what has been agreed. Gone on 4 weeks holiday,this was not even mentioned when I booked her which is very disappointing considering it's a GCSE student. Not keen on teaching or discussing how child is getting on instead Insisting to go through books. Well we booked you so you can support.”

Posted 6 years ago

Dear Iram, I have just seen the feedback you have left on the tutor's profile and I'm sorry to hear that you were not satisfied. I have emailed you now explaining how to take the offer of another tutor at no further cost. If you have any further questions please do not hesitate to contact us. We are here to help and want you ensure you receive a positive experience with FIrst Tutors. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“Not clear on the fee charged. It is too much fee just to get tutors details. And I was under the impression that 1st lesson with tutor is free after having to pay such amount.”

Posted 6 years ago

Dear Babakang, Thank you for your feedback. The intro fee is displayed on the homepage under step 3. It does not say that the intro fee includes the cost of the lesson although we do have tutors that offer the first lesson free or at a discounted rate, this is displayed on their profiles. The intro fee is based on the tutor's hourly rate so if you can only afford 10 pounds per hour for tuition fees we only charge £4.99. The maximum fee we charge £ 24.99. The intro fee helps cover the cost of ID checks, reference collection, qualification verification, running of the website, staff etc. We wish you all the best with your new tutor but if you encounter any problems please do contact us so that we can help. Kind regards Sara Customer Service First Tutors Team.

Posted 6 years ago

“I emailed and phone First Tutors to say my Tutors information was misleading and the tutor’s contact details we paid for was sadly unable to help us. Therefore my introduction fee should be refunded. No one from First Tutors ever got back to me regarding refund. Therefore I don’t want to waste another £20.”

Posted 6 years ago

Dear Katey, Thank you for taking the time to leave feedback. I have reviewed this for you and can see that a member of our customer support team has already contacted you with steps on how to choose a replacement tutor at no further cost and also on how to leave feedback for your tutor in order to request a refund. We do not offer telephone support at present but always respond promptly by email. It is our intention to investigate this matter. If you could kindly check your email inbox at your earliest convenience we will be able to get this resolved for you. Kind Regards, Sarah First Tutors

Posted 6 years ago

“Found a local tutor on your website within our budget and orchestrated a first meeting. It was only after this that I received the information that the price was not as stated on the website, it was double. When questioning this, the tutor explained that there was not enough room on the website to state the price of individual classes and group classes. If we would've known the actual price at first then we wouldn't have wasted our time. We feel dissatisfied with the service.”

Posted 6 years ago

Dear Kiera, Thank you for your feedback. I am sorry to hear that you have been disappointed with the service you have received from your tutor. I can see that you have not yet contacted Customer Services about this matter so that we can help you. I will send you an email now. Kind regards, Christine Customer Service Team First Tutors

Posted 6 years ago

“I am very disappointed. The information about the price on the website was wrong! I was charged more than I was expected.”

Posted 6 years ago

Dear Irina, Thank you for your feedback. I see you haven't contacted us about this so we can investigate the matter and find a solution. From the request, I see that your tutor charges 30 pounds per hour which is displayed next to the intro fee of 24.99 within the request. I will send you an email now. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“I arranged lessons with a tutor who seemed reliable. He only did two lessons and then said he had started a full time job so could no longer continue. I had paid a registration fee to First tutors so it was really poor value for money. I would really not recommend First Tutors for the reason that this fee needs to be paid but there is no guarantee the Tutors will be reliable”

Posted 6 years ago

Dear Elaine, Thank you for your feedback. We are sorry to hear your tutor has stopped tuition after just two lessons, this is definitely not acceptable behaviour. Sadly you hadn't contacted us explaining there was a problem so this is the first time we have heard about it. We do have a process in place when a tutor lets you down and I have emailed you details of how this works. Do let us know if we can be of any further help or you have any more queries. Kind regards, Grace Customer Service Team First Tutors

Posted 6 years ago

“The first tutor only came and thaught may son for 4 weeks and left. The 2nd tutor informed me after his 1st lesson that he will not be available after 3 weeks. I paid total of £25 before I even met them and I hope that my money will not be wosted and I will be provided the length of the period that I required.”

Posted 6 years ago

Dear Safia, Thank you for your feedback. I'm sorry to hear that you have experienced problems with your tutor but you didn't contact us about this so were unable to help. We have a set procedure to follow when a tutor lets you down in some way. I have now sent you an email with instructions on how to find another tutor at no further cost. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“Hi, I first contacted Akulah and she said she had "quite a lot of availability at the moment" After exchanging emails we arranged for her to start last Friday. She was also keen that my daughter had two hours tuition a week for it to be worth her while. I felt that was too long and we agreed on an hour and half. She is the most expensive by a long way and felt a little pressured to agree to longer than I's actually wanted. On Friday morning I received an email saying she was unable to make the appointment. It seems she now feels she doesn't have much availability after all and her timetable may change next year anyway... I have now contacted Rhodri and would like to hire him but I really don't want to have to pay you again. I feel my time has been wasted Regards Claire Bush”

Posted 6 years ago

Dear Claire , We are very sorry to read your feedback and it is our intention to investigate this thoroughly and call the tutor to account. I can see that you hadn't contacted us regarding your problem so we have been unable to help. Please check your email inbox at your earliest convenience so we can resolve the matter for you. Kind Regards, Sarah First Tutors Customer Service

Posted 6 years ago

“People come to learn Tutors. your web makes it that we have to learn your navigation first . Only people who benefits are those desperate Parents. I can guess why you are doing it . But you should improve the navigation to suit adults too, they are at least 45 % , Besides you can't quantify people who gave up. I spent at least 3 hours trying to employ Jogesh He never returned my text he is a 5* tutor As an adult I would have paid a £10 charge to phone support than wasting 3 hours and no return for that. As business person it it not what you get out of your service it not what you give it is also what you cost to the customer who waste time and do not get paid for it. Same story when I try to get next tutor. Thanks Regards ,Ken Rajah , ps. For your website You need for someone good on PHP and interactive design Microsoft give a free software for interactive web design as education charity. Ken Rajah”

Posted 6 years ago

Dear Ken, I am sorry to read about your feedback. I can see that a customer support team member has already been in contact with you , informing you of how to leave feedback and choose a replacement tutor at no further cost. We aim to make our website as user friendly as possible and are happy to listen to your feedback regarding user experience so that we can improve the service we provide. Kind Regards, Sarah First Tutors

Posted 6 years ago

“I'm very disappointed with your website. After paying for the contact of the tutor and contacting him, he informed me, he wasn't able to tutoring my child. I paid for noting and waste my money.”

Posted 6 years ago

Dear Michele, Thank you for your feedback. We are sorry to hear your tutor failed to provide any tuition. I can see you haven't been in contact with customer service to make a complaint yet so I have emailed you explaining our complaint procedure. Do let us know if we can be of any further help. Kind regards, Grace Customer Service Team First Tutors

Posted 6 years ago

“If you cannot stand by your tutors enough to be reviewed together, don't promote them. JIM LEE is not a responsible tutor. I would warn parents against letting him have influence over impressionable teens. Going elsewhere as I cannot trust an agency who would support this utter garbage. Steer clear.”

Posted 6 years ago

Dear Jessica, Thank you for your feedback. We are very sorry to hear that tuition hasn't gone well and can see you have just left feedback for the tutor on their profile. We aim to fully investigate this and have contacted you directly to explain our complaints procedure. If we can be of any further help please do not hesitate to contact us. Kind regards, Grace Customer Service Team First Tutors

Posted 6 years ago

“I can't get hold of the tutor (Sara). We agreed last week Tuesday but then she prosponded to this week Tuesday but she never showed up. I tried to call and text her but no respond. I hope she is okay. And if she can't help my daughter like agreed, can I have my introductory money back please”

Posted 6 years ago

Dear Farida, Thank you for your feedback. We are sorry to hear that your tutor hasn't shown up, but can see you haven't contacted customer service about it. We do have a set procedure when a tutor lets you down. I have emailed you details on what you need to do to bring this complaint against your tutor and do let us know if we can be of further help. Kind regards, Grace Customer Service Team First Tutors

Posted 6 years ago

“given the wrong address of the tutor and said one-to-one however wasn't”

Posted 6 years ago

Dear Jasmeet, We are sorry to learn of your disappointment and understand your frustration. As we have not yet heard from you regarding the problem, we have been unable to help. We do have a customer support team working 7 days a week to answer your queries. I have sent you an email with instructions on how to leave feedback and choose another tutor free of charge. Kind Regards, Sarah Customer Support

Posted 6 years ago

“I used FirstTutor for the first time and I will not do it anymore. disappointed”

Posted 6 years ago

Dear Gabriella, Thank you for your feedback. We are sorry to hear you are not satisfied with our service. I can see that our customer service team have already offered you another tutor free of charge which you have accepted. If you have any further problems or queries please do let us know. Kind regards, Grace Customer Service Team First Tutors

Posted 6 years ago

“Extremely disappointed. I placed an advert as I was seeking a tutor who might have had availability on the days that I specified. I was then contacted by 3 tutors, 2 were out of my travelling range and one then offered me lessons via Skype. I purchased the tutor's details and hoped to start lessons with them but they then contacted me to say that they were only available during the day and had therefore clearly not read my specifications. I have had my time and money wasted and feel extremely let down.”

Posted 6 years ago

Dear Tracey, We are sorry to learn of your disappointment and understand your frustration. As we have not yet heard from you regarding the problem, we have been unable to help. We do have a customer support team working 7 days a week to answer your queries. I have sent you an email with instructions on how to leave feedback and choose another tutor free of charge. Kind Regards, Sarah Customer Support

Posted 6 years ago

“I have tried to hire several tutors through first tutors for my son Travane. I am not sure how the vetting process works before some of these tutors appear on the website for people to hire. One of them failed to turn up for her first appointment after agreeing to see my son at an agreed time and location and made him come home and wait for hours only for the tutor not to turn up, did not call to let us know she was not coming and did not have the humility to say she is sorry. One turn up for 2 sessions and then mixed the 3rd session on the grounds that he was ill and 2 days after sent a text say he got a new position and no longer able to teach my son. I wonder if these tutors are vetted on matters relating to diversity!!! I can go on to catalogue my several negative experiences but will leave just the above. I will be asking First tutors to refund my fees or enable me use the fees to hire hopefully dedicated , reliable, committed persons who are able to communicate effectively and really do what they say they do on your website”

Posted 6 years ago

Dear Travane, Thank you for your feedback. We see that you haven't contacted us about the problem with you recent tutor so we were unable to help. We do send email reminders about leaving feedback on your tutor so that we are alerted to any negative experiences. We did solution the problem with a tutor you had back in February by providing another tutor free of charge so please leave feedback on the tutor you are referring to now so that we can help you find another tutor free of charge. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“I agreed on a time slot with the tutor and paid the 25 pounds to release her details the following day. She had taken someone else on in the meantime without informing me and I lost my money as the slot she then offered was not convenient. I was not impressed at all.”

Posted 6 years ago

Dear Angela, Thank you for your feedback. I see that you didn't contact us about the problem with your tutor. We have a set procedure to follow when a tutor lets you down in some way which entails leaving feedback on their profile in order to claim another tutor at no further cost. I will send you an email about this now with a link to leave feedback. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“I Am finding I am not getting no one to respond to me also I find a lot of people are online tutors this does not help me I need help one on one in person”

Posted 6 years ago

Dear Mark, Thank you for your feedback. We are sorry to hear that tutors aren't getting back to you. We deactivate any tutors that fail to respond in a timely manner to tutees. I have sent those that are yet to respond message to do so as soon as possible. To maximise your chances of finding a tutor we do recommend you contact as many tutors as possible in your area. Do make sure you have used the distance slider under Advanced search so only those local to you appear. If you have any further queries or problems please do email customer service under the Contact Us. Kind regards, Grace Customer Service Team First Tutors

Posted 6 years ago

“I didn’t realise you had to ‘buy’ the tutors details I order to fully discuss the potential for using them. Our email discussion was censored - felt like big brother!”

Posted 6 years ago

Dear Hermione, Thank you for your feedback. It does explain on the homepage of the website that there is an intro fee, it is also explained on the emails our system sends and within the request next to the tutor's name and hourly rate. The intro fee helps cover the cost of ID checks, reference collection, qualification verification etc. If a user tries to bypass our system by sending contact details via the request this flags an alert to our admin team which is what you would have seen in your request. Wishing you the best of luck with your next tutor, if you have any problems please do not hesitate to contact us, we are here to help. Kind regards Sara Customer Service Team First Tutors.

Posted 6 years ago

“He came late, then he said he is a maths teacher but can teach other subjects. We wanted a chemistry . He managed to hold it together for an hour on the 20th of September. Then we asked him to come back on the 27th of September he never came to teach , so I texted him , he said he for got. I feel that it was a total loss. As I have to find a new teacher now. Please refund my fee.”

Posted 6 years ago

Dear Selima, We are sorry to hear about the problem with your tutor. Because you did not contact us regarding this we have been unable to help. I have sent you an email this morning with instructions on how to leave feedback so that we can resolve this matter for you. Kind Regards, Sarah First Tutors

Posted 6 years ago

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First Tutors is rated 4.6 based on 8,868 reviews