First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.58

4.6 Rating 8,878 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

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Metrics

4.6

Based on 8,878 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 28th May 2025

Daisy Faulkner

First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

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“Lots of tutors to choose. Good”

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Posted 8 years ago

“First tutors was straight forward to use, and answered quickly when I had a quiery.”

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Posted 8 years ago

“Thank you First Tutors for having such a good selection of tutors available in my area. The only thing that I would comment on is the ease of your website, I found it a bit tricky at times. Many thanks”

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Posted 8 years ago

“Hi I am really sorry to write this, but this is my experience with first tutors. I had contacted 2 tutors consecutively for the same subject but both didn't work for me. Each time I have to pay the money, although second time I had received free service as a good will. Now, I am not confident to get another tutor through first tutors since I am bit concerned that again I loose my money. Regards”

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Posted 8 years ago

Dear Jyolsana, Thank you for your feedback and I'm sorry to see that you have been very unlucky with both tutors. It would seem the first tutor was ill and was unable to continue with lessons and the second tutor after travelling to your house realised the time to travel was unrealistic. I will investigate the issue with the tutor because the distance was clearly stated on the request and see what I can do to resolve this for you. I will keep you updated. Kind regards Sara Customer Service Team First Tutors.

Posted 8 years ago

“A fantastic way to find a good tutor in your area.”

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Posted 8 years ago

“Was shocked to learn that to release the tutors' details a fee of £14.99 is payable PER TUTOR. It is the same if recruitnent fee was payable for every candudate you interview. To charge for using the site is fair enough such as membership fee, but a charge per contact is absurd!! The quality of tutors good though.”

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Posted 8 years ago

Dear Anya, Thank you for your feedback. The intro fee ranges from £4.99 to a maximum of £24.99 depending on the tutor's hourly rate so for example if you chose a tutor that only charges £10.00 per hour we only charge £4.99 intro fee. It is free to contact and discuss your tuition needs with as many tutors as you wish via our website, we only charge when you decide which tutor you wish to go ahead with. The intro fee helps cover costs of ID and reference checks plus qualification verification which provides peace of mind for students and parents alike. I wish you the best of luck with your new tutor but if you encounter any problems please do contact us, we are here to help. Kind regards Sara Customer Service Team First Tutors.

Posted 8 years ago

“Found great tutors easily. Very safe and straightforward procedure, and being able to see other's feedback is also very useful.”

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Posted 8 years ago

“The site is ok but could be easier to navigate. The company us too quick to take the money. I would like to have had more information before paying”

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Posted 8 years ago

Dear Fe, Thank you for your feedback. We are sorry to hear that you couldn't find information. I will forward your comments to our team. Clicking the help tab on the homepage does provide information on how the site works and we also have a very efficient email support team that are here to respond to your emails usually within the hour 7 days a week to answer your questions. I wish you the best of luck with your new tutor but if any problems arise please do not hesitate to contact our support team. We are here to help, just click the "contact us" tab at the bottom of the webpage. Kind regards Sara Customer Service TEam First Tutors.

Posted 8 years ago

“So I easy to use. Have already recommended the site to others. Excellent.”

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Posted 8 years ago

“I stumbled across first tutors whilst doing a search for a physics tutor 7 weeks before the A level when my son said he was struggling with a particular unit. I put my plea on the market place and within an hour I had tutors putting themselves forward. You just message the ones you fancy and then see if their availability suits yours, pay the introduction fee and the contact details and address are released to you. Would definitely use again.”

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Posted 8 years ago

“Except for one tutor, I have found First Tutors to be quite reliable.”

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Posted 8 years ago

“makes things easier, faster, more efficient.”

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Posted 8 years ago

“We found a good selection of Spanish tutors. We have chosen someone and we as a family can't wait to get started on Saturday. I would recommend First Tutors for finding a reputable tutor. Nikki S.”

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Posted 8 years ago

“Excellent service and does an important job.”

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Posted 8 years ago

“Good site to help find tutors. The only thing I could comment on is the fees to disclose the detail of the tutor. One has to repay if one did not get to agree with the tutor whose details have been disclose and has to pay again for a new one.”

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Posted 8 years ago

“A little bit confusing on how to arrange to meet the tutor BEFORE you sign them up and start paying them.”

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Posted 8 years ago

Dear Helen, We are sorry to hear you found the site navigation a little confusing. We aim to make our service as user-friendly as possible. We do have a customer support team, working 7 days a week to help answer any questions you may have. Please feel free to use the 'contact us' button to forward your feedback and we will do our best to make the necessary improvements. Wishing you the best of luck with your tutor. Kind Regards, Sarah First Tutors Customer Service

Posted 8 years ago

“Easy website to navigate once you are used to it.”

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Posted 8 years ago

“All went very smoothly, lovely tutor has been to see us and we are very happy.”

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Posted 8 years ago

“Jen has a very relaxed attitude and tailors the lesson to suite the student, highly recommended”

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Posted 8 years ago

“The tutors I contacted replied by return. I will be starting my tutorial tomorrow may 2017.”

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Posted 8 years ago

First Tutors is rated 4.6 based on 8,878 reviews