Flannels Reviews

Name: Flannels
Address: Flannels Unit A Brook Part East Shirebrook, Manchester
Rating: 3.83

3.8 Rating 21,067 Reviews

68 %

of reviewers recommend Flannels

3.8

Based on 21,067 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Flannels:

Flannels is a Home to contemporary mens and womens designer fashion, footwear and accessories. We stock your favourite labels such as DG, Hugo Boss and Stone Island. We have eight stores across Manchester, Liverpool, Leeds, Cardiff, Birmingham and Nottingham. Our ultimate online luxury fashion destination, offering key collections from this season’s best men’s and women’s fashion from the world’s top and most original designer brands.

Visit Website

Phone:

0344 245 9243

Email:

cs@flannels.com

Location:

Flannels Unit A Brook Part East Shirebrook
Manchester
NG20 8RY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items were not as described many were damaged.”

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Posted 8 years ago

“I have still not review my order It's been more than 5 days”

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Posted 8 years ago

“That i must pay shipping about 260£ incomprehensible & impudently And the Return is the Same shiit That was the first&last Time that i shopping at flannels”

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Posted 8 years ago

“A good selection of clothing and fast service but need to look at a free returns service inline with most other online retailers. Due to no free delivery option it cost be over £10 to receive and return a faulty item of clothing”

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Posted 8 years ago

“My parcel was”

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Posted 8 years ago

“In two days before receiving the customs called and said my bag to collect taxes, this bag I will return, charge 30% of the tax, I can't afford to buy. The postage I already paid the 15 pounds, now again want to collect taxes. I can't afford to. Please answer, thank you.”

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Posted 8 years ago

“Still waiting for delivery, courier terrible, no way of contacting them, still no idea when the items will arrive.”

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Posted 8 years ago

“Item arrived dirty. Then very poor contact”

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Posted 8 years ago

“Sent the wrong colour clothing and I think it's rather stupid that you can't return the item to the store it makes the process a lot longer”

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Posted 8 years ago

“I ordered an item wishing the next hours I cancelled it however it still came and now waiting for a refund After 5 days”

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Posted 8 years ago

“Las zapatillas de Múnich están descosidos, un vestido no es igual q el que aparecía en la foto de la página web y las compré unas botas sobre de talla 7.5 que debería ser un 41,5 y son un 39,5. Comprando un Uk, quien puede pensar q las tallas son Usa? Un desastre. A ver ahora que ocurre con el proceso de devolución. Es mi primera compra, y es probable q sea la última si el proceso de devolución no responde adecuadamente.”

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Posted 8 years ago

“The first pair of trainers I got was very good I was pleased but the second pair was a different colour than expected & was quite dirty & had marks on the side of the trainers”

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Posted 8 years ago

“Very unhappy! Asked for the stone island shorts in royal blue, and you sent dark navy almost black. Will never use this site again! Paid £150 for them as well. I went against my better judgment when I read all the negative reviews. Didn't have the time to complain and send them back, as they were a present for my son's birthday and I needed them the day they were delivered to give as a present. Never again!!!!!!!”

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Posted 8 years ago

“Packaging looked lovely until I found the shirt badly creased and dirty! 1st order from yourselves and wasn't that impressed at all! Had to wash the shirt with stain remover on the collar. Very poor”

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Posted 8 years ago

“Website not updated(out of stock items can be both viewed and paid for), an inconvenience to me as a customer, paid for 2 items instead of 1 since 1 was out of stock. No refund yet from my bank and Flannels is not taking responsibility for inconvenience caused. I was told the onus is on the bank to refund me since Flannels only took payment for 1 item. At least payment should be blocked for out of stock items. it's not fair to be told the item is out of stock only after making payment. Suggestion - please first put a measure for the system to block payments for out of stock items even if they still show on the website, then take second step of removing them on the website.”

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Posted 8 years ago

“1 When I made the purchase there is no note or indication mentioning there will be over $180+OCD charge.2 When I asked if the OCD will be refunded no reply anymore...”

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Posted 8 years ago

“Expensive delivery and returns. Trainers sent were clearly faulty. Very disappointing.”

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Posted 8 years ago

“The items were faulty.”

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Posted 9 years ago

“my shoes just wear for three hours?And it broken?broken?”

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Posted 9 years ago

“Was sent the completely wrong item. I contacted customer services to advise and request the correct item be sent. Wouldn't do this until wrong item was returned. During the return period, item I actually wanted became unavailable. Used Flannels for many years without issue before this.”

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Posted 9 years ago

Flannels is rated 3.8 based on 21,067 reviews