Flannels Reviews

Name: Flannels
Address: Flannels Unit A Brook Part East Shirebrook, Manchester
Rating: 3.83

3.8 Rating 21,067 Reviews

68 %

of reviewers recommend Flannels

3.8

Based on 21,067 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Flannels:

Flannels is a Home to contemporary mens and womens designer fashion, footwear and accessories. We stock your favourite labels such as DG, Hugo Boss and Stone Island. We have eight stores across Manchester, Liverpool, Leeds, Cardiff, Birmingham and Nottingham. Our ultimate online luxury fashion destination, offering key collections from this season’s best men’s and women’s fashion from the world’s top and most original designer brands.

Visit Website

Phone:

0344 245 9243

Email:

cs@flannels.com

Location:

Flannels Unit A Brook Part East Shirebrook
Manchester
NG20 8RY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery is too expensive. Other companys now-a-days don't even charge for delivery especially when spending a lot of money.”

Helpful Report

Posted 8 years ago

“Product sent out with security tag still attatched, unable to wear on the desired day , returned and then heard nothing from yourselves 8 days later and still waiting ???.... awful customer service . For the record I loved the suit and still want it !!... I await your response”

Helpful Report

Posted 8 years ago

“I placed a pre order with Flannels in December, and on the day that my item was supposed to be dispatched (12th Feb), I received an email saying that my order was cancelled. I contacted Flannels customer service via email for an explanation, and they said the supplier didn't fulfill the order. I don't understand how this happened on the day it was supposed to be dispatched. Why could I not have been informed earlier, as I waited two months for nothing? When I asked for some sort of compensation for the trouble, they didn't reply back, and it is March now, and I still have not heard back from them.”

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Posted 8 years ago

“Had to wait 3 months for my order as they kept saying it was on pre order and not even apology from flannels.”

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Posted 8 years ago

“Poor packaging on goods Jeans on top of of white polo”

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Posted 8 years ago

“Whilst delivery was decent (although rather expensive imo), the item came DAMAGED. Do you not check things before you send them out? Then I had to go through the hassle of sending them back, AND PAYING SHIPPING AGAIN, even though the item was faulty. First time buying from Flannels, but never buying again. For a high quality goods shop, their service is terrible. They need to up their game, as there are plenty of other shops selling the same types of items.”

Helpful Report

Posted 8 years ago

“The jacket is bought was dirty.”

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Posted 8 years ago

“Item well packaged. However, returned for refund weeks ago and have heard nothing. Also Flannels bombard customers with daily marketing emails.”

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Posted 8 years ago

“I was sent a different order to what I requested and sent two different sizes in the trainers I ordered.”

Helpful Report

Posted 8 years ago

“I still haven't received the parcel and have called flannels 3 times but no solution, I sent an email 4 days ago and have not had a reply!”

Helpful Report

Posted 8 years ago

“The shoes that I ordered arrived in poor condition and I love he shoes and want to keep them however the box arrived covered in dust and had a large dent in. The shoes seemed to have been a display pair as their is a scratch to the leather and creases in the leather. And finally the day after my order arrived I get an email about a £40 gift card when you spend over £200 which I missed out on :(”

Helpful Report

Posted 8 years ago

“I was sent (and charged) for an item I did not order. An item I did buy did not arrive and it was only after I phoned Flannels that they told me that it was not longer available. I did not receive any correspondence to tell me that it was not available and I had to make arrangements to send the errant item back (I had to find a collect + store and bring it there myself). I was not happy about what happened and wanted to speak to someone senior especially as Customer Care was not able to say more than I don't know what happened. I also contacted Flannels by twitter regarding my experience. To date ...no response to my tweet, no sign of the promised phone call from customer care mgmt and no doubt no sign of my refund for some weeks to come.”

Helpful Report

Posted 8 years ago

“Hi I received my order however it had a mark on it and i was only given a 10 pound discount which I thought wasn't very fair. I also enquired about a refund for the VAT as the item was shipped outside the EU. However i was told that the item was not send with VAT. This is do not understand as i have contacted Flannels before about VAT and I was told that once the order was received and being kept then the VAT would be refunded as I am not an EU resident and do not need to pay the tax associated with items from the EU. Can you please look into this for me and advise.”

Helpful Report

Posted 8 years ago

“I am happy to pay more for a better class of delivery service, Yodel tells you the day of (not the day before) that the package is coming without a time frame, so it is really difficult to change my schedule to wait for delivery. Please offer another class of delivery.”

Helpful Report

Posted 8 years ago

“unfortunately the item i ordered had wrong number and was the unique..so i lost it”

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Posted 8 years ago

“Have been waiting over 2 weeks for a refund. Every other company I have dealt with have refunded me within a week. I am going to give customer services a call to see where my refund is.”

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Posted 8 years ago

“Good shop if vista's brilliant stock and decent cloths cp company good just shame use a crap delivery service yodell”

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Posted 8 years ago

“My order was not correct, as I explain in a form, and I'm still waiting for the answer... franciscofidalgo@gmail.com”

Helpful Report

Posted 8 years ago

“I have ordered 6 items and the two of them were not the one that i orderded.This is really embarrasing because i have to pay to send them back and it is not my fault”

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Posted 8 years ago

“The size guide is worse than useless which makes shopping online pot-luck.”

Helpful Report

Posted 8 years ago

Flannels is rated 3.8 based on 21,067 reviews