Flannels Reviews

Name: Flannels
Address: Flannels Unit A Brook Part East Shirebrook, Manchester
Rating: 3.83

3.8 Rating 21,066 Reviews

68 %

of reviewers recommend Flannels

3.8

Based on 21,066 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Flannels:

Flannels is a Home to contemporary mens and womens designer fashion, footwear and accessories. We stock your favourite labels such as DG, Hugo Boss and Stone Island. We have eight stores across Manchester, Liverpool, Leeds, Cardiff, Birmingham and Nottingham. Our ultimate online luxury fashion destination, offering key collections from this season’s best men’s and women’s fashion from the world’s top and most original designer brands.

Visit Website

Phone:

0344 245 9243

Email:

cs@flannels.com

Location:

Flannels Unit A Brook Part East Shirebrook
Manchester
NG20 8RY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"terrible customer service"”

Helpful Report

Posted 7 years ago

“2 of the 3 items weren't as described or correctly sized. Having spent £7 for delivery and £10 to return this hasn't been a good shopping experience.”

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Posted 7 years ago

“Wanted order something showed in stock ordered product then on account just said order cancelled. No explanation poor service”

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Posted 7 years ago

“The sizing was wrong, I would never order online again as if you want to exchange you have to send back and wait up to 14 days”

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Posted 7 years ago

“I returned an item and asked for a replacement to be sent and you have just sent me a credit note”

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Posted 7 years ago

“My hoodie came damaged”

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Posted 7 years ago

“Hi, Nothing wrong with my order . I have shopped in Cruise since the late 80's and feel as do many others that it is going downhill very very fast as for the Flannels in Silverburn very much the same.I was in the shop in Leeds where you had Prada etc.Cruise was always No 1 but no more the labels are low end designers and you needs to get higher end. Jason Wilson”

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Posted 7 years ago

“Colour of top not as per website images.”

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Posted 7 years ago

“They don't return emails straight away as other websites. When you really ask them with all your heart to keep somthing aside for you for an exchange and they return to any of your emails and you see a smaller size left only on the website and the size you asked for sold out and you get anxious and worried when they could just answer the question and make it an easy and comfortable experience”

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Posted 7 years ago

“"Bad delivery service" .Express delivery 15 days from England to Greece !”

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Posted 7 years ago

“Unfortunately we was sent a item that was not the same as pic”

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Posted 7 years ago

“I purchased a handbag from Flannels, and they had good and prompt delivery. However, the bag that I had received did not come in its branded protective dust bag as I had expected, and there were marks on the leather on both the interior and exterior. I assumed that this was an ex-display piece, but the description did not state this information. I returned this bag and the cost of the delivery was not refunded, as would be expected for faulty items.”

Helpful Report

Posted 7 years ago

“Item was poorly packaged and damaged as a result Communication via email very frustrating as no telephone number”

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Posted 7 years ago

“Flannels used to pay for return items which worked well when buying online, the last order I had to return items that did not fit well , the shoes were correct size but far to small and to return the items cost £26 so I will not order online again”

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Posted 7 years ago

“A £325RRP Moschino cap came in no box just folded up, which made it misshaped and creased the leather. Not god enough for such luxury goods”

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Posted 7 years ago

“Although being kept up to date through the order, I was bitterly disappointed with the quality of one of my goods. The Ralph Lauren jumper turned up filthy and to top it off it even had a hole in it. Customer service was good for returning item but if they do send products out like that will be debating placing future orders.”

Helpful Report

Posted 7 years ago

“Returned part order due to poor fit!! although i paid for delivery for £180 plus order i had to pay to return what i did not want! will definitely not re-order from this company!!!! I have deleted any e-mails since instantly!!!!!!”

Helpful Report

Posted 7 years ago

“Spent £530 and got charged for delivery. To find that the jumper I purchased was a little too small so I returned the item. Which cost me another delivery charge, I sent it recorded Royal Mail which was signed for and received with a proof of delivery time 11am on Friday. Still no confirmation email to say my goods have been received back at their warehouse. ?”

Helpful Report

Posted 7 years ago

“T shirt i ordered was too small”

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Posted 7 years ago

“My Versace box was slightly damaged and looked like it had been stolen and my t shirt also had a security tag still on it that I managed to get off my self”

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Posted 7 years ago

Flannels is rated 3.8 based on 21,066 reviews