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Flannels Reviews

3.8 Rating 21,067 Reviews
68 %
of reviewers recommend Flannels
3.8
Based on 21,067 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Flannels Reviews

About Flannels:

Flannels is a Home to contemporary mens and womens designer fashion, footwear and accessories. We stock your favourite labels such as DG, Hugo Boss and Stone Island. We have eight stores across Manchester, Liverpool, Leeds, Cardiff, Birmingham and Nottingham. Our ultimate online luxury fashion destination, offering key collections from this season’s best men’s and women’s fashion from the world’s top and most original designer brands.

Visit Website

Phone:

0344 245 9243

Email:

cs@flannels.com

Location:

Flannels Unit A Brook Part East Shirebrook
Manchester
NG20 8RY

Write Your review

Flannels 1 star review on 4th October 2023
Freddie West
Flannels 1 star review on 9th March 2023
RH
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 29th December 2022
Chloe
41
Anonymous
Anonymous  // 01/01/2019
I feel that postage should be free if a certain amount of money has been spent
Helpful Report
Posted 6 years ago
Too many e mails after the order! Also items purchased then not in stock !
Helpful Report
Posted 6 years ago
Product and length of delivery fine but price of delivery is really too high at £6.99 for standard delivery - majority of luxury retailers offer free delivery due to the price of goods so the cost is really not competitive at all
Helpful Report
Posted 6 years ago
Good selection of clothes but p&p is very costly compared to other competitors
Helpful Report
Posted 6 years ago
After appaling service in your manchester store we had to come home and order online which was actually straight forward but at a price of £193 foe shorts and tshirt I would have expected the order to be as placed but no instead of the grey t shirt with white box we got sent grey t shirt with black box well safe to say I was not best pleased but you try telling your 16 year old he now has to wait yet again for me to send the t shirt back and re order plus pay another £6.99 for delivery yep doesn't happen, he has settled because he is going on holiday and is affraid the other wouldn't arrive in time. This was the first experience of your stores and online from myself and safe to say it deffinatley needs to improvement
Helpful Report
Posted 6 years ago
Good product choice, shop well presented with good sales assistants. Online delivery to store very slow. Main box damaged. Very large with little packing inside to stop boxes moving inside Shoe boxes dirty and some damaged
Helpful Report
Posted 6 years ago
Bought my husband new jacket for his birthday, he loves the jacket but I paid for next day deliver as we were going away. Jacket came over 48hrs later
Helpful Report
Posted 6 years ago
Product wasn't as high quality as expected and pattern didn't match correctly on garment. However had to pay for tracked delivery back to Flannels at additional £7.50 rather than return to my local store.
Helpful Report
Posted 6 years ago
Quality of clothes etc is great, delivery and returns charges are ridiculous. Other companies I deal with do not charge if the order is over £50 and have a free returns process through collect plus or something similar or refunded to card(not a credit note) in store.
Helpful Report
Posted 6 years ago
the parcel arrived however one day later than expected. sick cap tho
Helpful Report
Posted 6 years ago
Next day delivery never arrived on time and order of separate items were delivered separately on two separate days to two different places. Gave me a full refund of the delivery charge and were very quick to respond to their mistake.
Helpful Report
Posted 6 years ago
For some reason it took over a week for the item I ordered to arrive in store, it was processed from warehouse the next so don’t know what the delay was getting to the store
Helpful Report
Posted 6 years ago
Expensive
Helpful Report
Posted 6 years ago
Very good service, amazing prices , delivery is too much , would buy lot more reduce postage or free postage
Helpful Report
Posted 6 years ago
Product as described; however, paid for next day delivery and arrived after 3 days which was disappointing
Helpful Report
Posted 6 years ago
Great services but my top came with a hole where the alarm has been !
Helpful Report
Posted 6 years ago
The cancellation of free returns seriously makes me consider buying via Flannels or another retailer.
Helpful Report
Posted 6 years ago
Ordering was easy and picking up parcel was easy but I was not informed that one of the tops was out of stock and also had to return item by post and cost £7 to return (special delivery) so won't be using online again!!!why can't returns be taken to a Flannels store !!!
Helpful Report
Posted 6 years ago
Very happy with the products I received however I was very disappointed with the packaging the clothes arrived in. The plastic covers that the clothes were in were all torn up.
Helpful Report
Posted 6 years ago
Enjoyed the ease of use of the site, but to be honest, I ordered 9 days ago to collect from the store, and the order is still not ready. Pretty disappointed with the service so far if im honest.
Helpful Report
Posted 6 years ago
Flannels is rated 3.8 based on 21,067 reviews