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Flannels Reviews

3.8 Rating 21,067 Reviews
68 %
of reviewers recommend Flannels
3.8
Based on 21,067 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Flannels Reviews

About Flannels:

Flannels is a Home to contemporary mens and womens designer fashion, footwear and accessories. We stock your favourite labels such as DG, Hugo Boss and Stone Island. We have eight stores across Manchester, Liverpool, Leeds, Cardiff, Birmingham and Nottingham. Our ultimate online luxury fashion destination, offering key collections from this season’s best men’s and women’s fashion from the world’s top and most original designer brands.

Visit Website

Phone:

0344 245 9243

Email:

cs@flannels.com

Location:

Flannels Unit A Brook Part East Shirebrook
Manchester
NG20 8RY

Write Your review

Flannels 1 star review on 4th October 2023
Freddie West
Flannels 1 star review on 9th March 2023
RH
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 29th December 2022
Chloe
41
Anonymous
Anonymous  // 01/01/2019
As I was not going to be at home, I wanted you to leave my parcel at my neighbours' place. However, as I live in a block of flats, your website listed my address as the same as theirs - meaning that my parcel wasn't delivered correctly
Helpful Report
Posted 6 years ago
Product is great, fast delivery , but I hope you will work to have easy whey and free whey to return product like oder leader in web shop. I wish you all best.
Helpful Report
Posted 6 years ago
staff member who served me was rude
Helpful Report
Posted 6 years ago
Is a nice t shirt but was very big, normally wear a M but this was slightly larger so had to return. It’s a shame returns aren’t free like other companies!
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Posted 6 years ago
Postage options are expensive
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Posted 6 years ago
I order the Valentino rockstud camouflage trainers and when my order come the front of the trainers didn’t look like the Picture Online for the money I paid should look the same I got them as a gift for my partner birthday tomorrow so if he don’t like there be getting sent back
Helpful Report
Posted 6 years ago
Delivery is expensive and I had to also pay to exchange an item to a different size. £11 in total! There was no returns note included. This had to be downloaded from the website - a faff and inconvenience. Packaging was good however and delivery prompt.
Helpful Report
Posted 6 years ago
That’s a shame spend £800 ,to post an item back need to pay the postage,
Helpful Report
Posted 6 years ago
Items as expected except the one T-shirt came with a security tag still attached
Helpful Report
Posted 6 years ago
Sizes are not true to fit, good quality but have to guess with the size, Delivery was fast however £6.99 delivery is too expensive and to have to pay for your returns, most companies have free returns labels.
Helpful Report
Posted 6 years ago
Brill service however after spending £200 I still had to pay £10 delivery
Helpful Report
Posted 6 years ago
I think having to pay £6.99 for delivery is quite disgusting when I spent over £300 on my order. Then I have to pay to return an item that doesn’t fit. I’m not sure how you justify charging that much delivery even to collect from store, when other websites offer free delivery on much cheaper items. Would not order online again.
Helpful Report
Posted 6 years ago
Most stores do free returns a or return to store, so I do bear this in mind when ordering on line. I wold probably order more as well if the delivery was free
Helpful Report
Posted 6 years ago
If you had free delivery I would spend more often and tailored discount offers
Helpful Report
Posted 6 years ago
I can’t believe you pay £6.99 for postage and you have to pay to send them back. They sent 2 items that was the wrong size and had to order them again!! I didn’t have time to wait for an exchange so I had to pay again for delivery!! You should be able to take them back to a shop like you do at any other shop! Very disappointed
Helpful Report
Posted 6 years ago
One item is not available and up to now no one has informed me what is happening with it and how long is going to be out of stock for or is a refund is going to be an option?
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Posted 6 years ago
But didn’t get voucher to spend I store as advertised.
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Posted 6 years ago
Ok but disappointed it wasn’t free postage.
Helpful Report
Posted 6 years ago
Faulty goods delivered , takes around 5 days to process then a replacement sent I’ve sent images and fault confirmed but flannels will not send out my replacement until they have ‘processed’ this item . Not a great customer experience
Helpful Report
Posted 6 years ago
Was very disappointed ...... the quality of the item I purchased was poor quality for the price! I hope I will receive my refund long before 14days! I returned it registered post ..... Therefore next day delivery was guaranteed!!
Helpful Report
Posted 6 years ago
Flannels is rated 3.8 based on 21,067 reviews