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Flannels Reviews

3.8 Rating 21,067 Reviews
68 %
of reviewers recommend Flannels
3.8
Based on 21,067 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Flannels Reviews

About Flannels:

Flannels is a Home to contemporary mens and womens designer fashion, footwear and accessories. We stock your favourite labels such as DG, Hugo Boss and Stone Island. We have eight stores across Manchester, Liverpool, Leeds, Cardiff, Birmingham and Nottingham. Our ultimate online luxury fashion destination, offering key collections from this season’s best men’s and women’s fashion from the world’s top and most original designer brands.

Visit Website

Phone:

0344 245 9243

Email:

cs@flannels.com

Location:

Flannels Unit A Brook Part East Shirebrook
Manchester
NG20 8RY

Write Your review

Flannels 1 star review on 4th October 2023
Freddie West
Flannels 1 star review on 9th March 2023
RH
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 29th December 2022
Chloe
41
Anonymous
Anonymous  // 01/01/2019
Item was spot on service was good. However, as the items was over£200 I would have expected free delivery. Overall though, it was okay.
Helpful Report
Posted 6 years ago
Delivery is too expensive Returns should be free Packaging is not always pristine. Given the price you are paying shoes shouldn’t arrive in damaged boxes. Or dresses with broken hangers.
Helpful Report
Posted 6 years ago
good products and range online (not so in store), £10 voucher to spend in store (to encourage u to pick up there) is a waste of time as there is nothing you can buy in store - i have 2 vouchers now!
Helpful Report
Posted 6 years ago
Fast delivery but my shoes came creased which was annoying and I can’t exchange them for another pair because they were the last pair 🙃
Helpful Report
Posted 6 years ago
I bought stuff online and had to send it back as it was to small for me. So to send my items back I was a further £26 which i think is an absolute joke. To think the likes of ASOS and other companies like this have a free returns service is shocking. For this reason I would hesitate to order from Flannels again.
Helpful Report
Posted 6 years ago
Excessive delivery charge for a t shirt. Even if you do put it in a little flannels bag
Helpful Report
Posted 6 years ago
Dissapointed with my order the dustbag was missing and labels were not present.
Helpful Report
Posted 6 years ago
Ordered XXL t-shirt but when it came it was only a medium. Plus I paid £9.99 for next day delivery. Now I have to return this at my expense
Helpful Report
Posted 6 years ago
Standard postage is extremely overpriced.
Helpful Report
Posted 6 years ago
Disappointed that returns can’t be taken back to local store without having to pay for postage as with most stores.
Helpful Report
Posted 6 years ago
The product were delivered in time and were of the quality expected. Unfortunately too small so I had to return. I was absolutely amazed that I had to pay for the returns which wasn’t stated anywhere beforehand. I have never had to do this for any other items bought on the internet before. For this reason I will not be buying online from Flannels again.
Helpful Report
Posted 6 years ago
Decent apart from postage cost.
Helpful Report
Posted 6 years ago
Came in a nice Flannels zip bag which was nice but £7 delivery seems a bit steep for a 4 day wait
Helpful Report
Posted 6 years ago
Expensive delivery options. Pay for next day delivery and it doesn’t arrive. Not impressed
Helpful Report
Posted 6 years ago
Ordering online is great, first time I have picked up from store I felt staff were not very welcoming at the Liverpool store. Not sure I would like to shop in store.
Helpful Report
Posted 6 years ago
I had too order my jacket online. And was charged £7 for it too be delivered to my local store. (Shirley Solihull) and had to send back one off my jackets but tried too give it back too the store when I picked it up too be told I need to send it off my own back. Sent it back today and cost me £8.70 to send back! £15.70 on top off the £450 jacket doesn’t seem the best when I’m paying so much for the jacket already. Wasn’t my fault the jacket wasn’t in store! Thanks. James Heffernan.
Helpful Report
Posted 6 years ago
Disappointed I paid for next day delivery but didn't get them next day.
Helpful Report
Posted 6 years ago
Had to pay postage on item that was faulty! So altogether cost me £14 delivery charges for a item sent with button missing!! Bad service
Helpful Report
Posted 6 years ago
Good delivery. Item was faulty however
Helpful Report
Posted 6 years ago
When I brought a pair of moschino jogging bottom they came with some holes at each side of the pockets I sent them back an I believe what they done was hot them stitch up an sent them back I think that's out of order you didn't even send me a new pair back and some of the stuff you've got on your site you don't have in store our the wearhouse
Helpful Report
Posted 6 years ago
Flannels is rated 3.8 based on 21,067 reviews