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Flannels Reviews

3.8 Rating 21,067 Reviews
68 %
of reviewers recommend Flannels
3.8
Based on 21,067 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Flannels Reviews

About Flannels:

Flannels is a Home to contemporary mens and womens designer fashion, footwear and accessories. We stock your favourite labels such as DG, Hugo Boss and Stone Island. We have eight stores across Manchester, Liverpool, Leeds, Cardiff, Birmingham and Nottingham. Our ultimate online luxury fashion destination, offering key collections from this season’s best men’s and women’s fashion from the world’s top and most original designer brands.

Visit Website

Phone:

0344 245 9243

Email:

cs@flannels.com

Location:

Flannels Unit A Brook Part East Shirebrook
Manchester
NG20 8RY

Write Your review

Flannels 1 star review on 4th October 2023
Freddie West
Flannels 1 star review on 9th March 2023
RH
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 29th December 2022
Chloe
41
Anonymous
Anonymous  // 01/01/2019
Bad service with client; after paying for the order and the order is shipped the send an email says that some products are out of stock
Helpful Report
Posted 6 years ago
I regularly buy from Flannels my feedback would be I have twice raised issues with customer services both times with unacceptable outcomes
Helpful Report
Posted 6 years ago
I have shipped my item to flannels in May 2 with royal mail 2 class.Does flannels receive my item.I want to exchange a bigger size (Size:large).
Helpful Report
Posted 6 years ago
Good service but a bit on the small size and overpriced delivery
Helpful Report
Posted 6 years ago
For a shop that has a quality reputation it doesn’t live up to this. Not happy that I have to pay to return the item. Most online companies include return delivery if the item is unsuitable. Just another way of making even more money from the customers. Also when I read the size guide for the item it said true to size which it clearly isn’t and in fact it runs up small. Not good hence the reason for my return. And why can’t you return online orders to the shop when every other shop allows this. Not good customer service practice. Customer service email address also doesn’t work so I think this need to be sorted out and the contact number on the website needs to be made more noticeable. A customer needs some type of contact number or email address if neither work then the company must be trying to hide something. Delivery was in time but only because I had paid for this this, flannels should offer free standard delivery for item when a customer spends over a certain amount (like most other shops) For a company that’s sells high end designer clothes the customer service contact and website information is shocking. Think I’ll stay with selfridges next time. ☹️
Helpful Report
Posted 6 years ago
I think the shipping cost is too expensive £6.99 for standard delivery?!
Helpful Report
Posted 6 years ago
The app is easy to use and had what I was looking for, my only complaint is the delivery cost of £6.99 for standard delivery. It seems an awful lot when other sites are offering free delivery
Helpful Report
Posted 6 years ago
Delivery cost way to much
Helpful Report
Posted 6 years ago
Most times I go on the app it crashes or will not load up items I'm looking for.
Helpful Report
Posted 6 years ago
Be much easier for a customer to return goods to a store rather than having to post back. Also if something is out of stock don’t show it in your website - the bracelet I ordered was rose gold as per picture but what I was sent was silver I know the colour was stated but the picture should be changed. Very misleading
Helpful Report
Posted 6 years ago
Excellent service only fault paying for next day delivery only not receive said item
Helpful Report
Posted 6 years ago
I feel that charging delivery on a pair of trainers costing £515:00 is totally unreasonable.
Helpful Report
Posted 6 years ago
Postage is expensive and the stone island top i bought is completely see through and the quality you expect from primark. Everything else was great
Helpful Report
Posted 6 years ago
What can say
Helpful Report
Posted 6 years ago
good for designer items but price for postage is ridiculous which makes me not want to purchase a lot from here when I would love to purchase more
Helpful Report
Posted 6 years ago
Im not happy as flannels gave me the wrong code t order viviene westwood jeans which was £110 so £10 delivery n they were wrong n £5t send them back orderd another pair different code from the shop and they were horrible so same devivery again £220 worth of jean n both went back you should be able to take orderd things back to the shop and get a refund not just a exchange
Helpful Report
Posted 6 years ago
It was good but I payed for next day delivery and got my parcel 5 days later.
Helpful Report
Posted 6 years ago
The item I ordered was lovely. I love shopping at Flannels. I particularly like the outlet at flannels and I order lots of stuff at great prices. I think what let’s flannels down however is the price you have to pay to send stuff back. I must admit that it has put me off ordering things that I might like to try.
Helpful Report
Posted 6 years ago
Item I ordered was not what was shown on the website. It then cost me money to return it
Helpful Report
Posted 6 years ago
My item was good and arrived fast, how ever once my item arrived it was not packaged correctly. I bought a hat and this hat was flat packed so it broke the hat from staying in a moulded head shape and now it just creases and folds so it dosent stay in the correct shape.
Helpful Report
Posted 6 years ago
Flannels is rated 3.8 based on 21,067 reviews