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Flannels Reviews

3.8 Rating 21,067 Reviews
68 %
of reviewers recommend Flannels
3.8
Based on 21,067 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Flannels Reviews

About Flannels:

Flannels is a Home to contemporary mens and womens designer fashion, footwear and accessories. We stock your favourite labels such as DG, Hugo Boss and Stone Island. We have eight stores across Manchester, Liverpool, Leeds, Cardiff, Birmingham and Nottingham. Our ultimate online luxury fashion destination, offering key collections from this season’s best men’s and women’s fashion from the world’s top and most original designer brands.

Visit Website

Phone:

0344 245 9243

Email:

cs@flannels.com

Location:

Flannels Unit A Brook Part East Shirebrook
Manchester
NG20 8RY

Write Your review

Flannels 1 star review on 4th October 2023
Freddie West
Flannels 1 star review on 9th March 2023
RH
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 30th December 2022
Angela Carling
Flannels 1 star review on 29th December 2022
Chloe
41
Anonymous
Anonymous  // 01/01/2019
I paid for next day delivery on the Thursday but did not receive it until the Tuesday!! Now I know it was the bank holiday but any other clothing site I used knew it was the bank holiday and wouldn’t allow me to do so. It is something you’re system should be able to do too. I had a very upset teenager to contend with who went on holiday without his purchase 🙈
Helpful Report
Posted 6 years ago
The price was good for the items ordered as was the delivery time and process. However one of the items arrived in poor quality - a Barbour jumper, with a small hole and part of the zip is sharp which sometimes pokes neck when worn and not zipped fully. Overall the experience was acceptable. Also received a £10 voucher to spend in store, for getting the items delivered to local store. There was a delivery charge
Helpful Report
Posted 6 years ago
Although I was happy with the sale items I purchased the presentation left a lot to be desired , Hugo Boss would not be happy to see their products rolled up and tossed into a plastic bag which had been ripped to shreds , someone in the despatch department doesn't want to be there , the above issue aside I would shop again at the prices I paid .
Helpful Report
Posted 6 years ago
Delivery cost is ridiculous and stops people from wanting to order online. Furthermore with the customer also having to pay for returns online it also means people don't want to purchase online. Many of the items online are hidden under different categories or brands meaning it is hard to find a product.
Helpful Report
Posted 6 years ago
I paid for next day delivery and it came 2 days later which I was quite upset about to be perfectly honest.
Helpful Report
Posted 6 years ago
Paid for next day delivery. Didn't get till next day. But good value for money.
Helpful Report
Posted 6 years ago
Not happy. It said my delivery would be in store to collect in a few days but it’s been 8 ...
Helpful Report
Posted 6 years ago
They should start including models for the clothing
Helpful Report
Posted 6 years ago
Overall good experience in terms of delivery and handling out of stock items, all of which were fully refunded. Delivery of the order was in separate parcels, but was only charged once.
Helpful Report
Posted 6 years ago
Hi I ordered an item from you and paid for next day delivery £9.99 an received it 2 days later I sent a email and received no reply so I hope someone sees this and would kindly respond thank you
Helpful Report
Posted 6 years ago
I purchased this item on behalf of my daughter. Item came on time and she seemed pleased with it. I personally think £7.99 delivery charge for a £35 pair of cotton shorts is expensive and personally would not of purchased the item for that reason.
Helpful Report
Posted 6 years ago
I was impressed with the App which was sleek and user friendly. The ordering process was fast and easy. The quality of the products were perfect as were the sizings advertised in the App. However, the delivery options at £6.99 and £9.99 are not competitive with other online retailers. I did decide to pay £9.99 as I needed the delivery ASAP. I was disappointed that after paying for next day delivery my order was not dispatched for the next day. If you pay for a premium service you should receive it. A money off voucher on next purchase etc would have been a good customer reconciliation however this didn’t take place.
Helpful Report
Posted 6 years ago
Delivery was quick and easy but the refund process is unnecessarily long, need a way where we can just take it back to the shop
Helpful Report
Posted 6 years ago
Should have free collection to store as other stores offer.
Helpful Report
Posted 6 years ago
Delivery and return charges are ridiculous!!
Helpful Report
Posted 6 years ago
Good quality products as can be expected from flannels but the only thing letting them down is the returns policy on online orders, it’s a very long process and it costs quite a bit not to mention you can return stuff you purchase online in stores, shame in this era of technology I would have expected there to be more of an easement when it’s came to things like this.
Helpful Report
Posted 6 years ago
The collect in store option was quick and straightforward but the staff in store need serious customer service training.
Helpful Report
Posted 6 years ago
The product was fine however arrived folder in a bag? After spending £685 on a jacket I thought it would’ve been packaged better
Helpful Report
Posted 6 years ago
Postage is outrageous
Helpful Report
Posted 6 years ago
Disappointing that there is a delivery charge when spending more than £150.
Helpful Report
Posted 6 years ago
Flannels is rated 3.8 based on 21,067 reviews