Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed a last minute order for my best friend’s first wedding anniversary and could not have been happier with my order. The bouquet was absolutely stunning (it actually made my friend cry!) and my message was beautifully handwritten, adding a more personal touch. Delivery was quick and efficient too! Very impressed, will definitely be ordering again and would certainly recommend!!”

Helpful Report

(The Rose Corner) - Posted 3 years ago

“Beautiful bouquets and fast delivery”

Helpful Report

(Sol Ambiance) - Posted 3 years ago

“The flowers were beautiful and the delivery and service was great. My delivery notes were taken care of so my recipient received the bouquet with great ease. A lovely surprise!”

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(Windmill Flowers) - Posted 3 years ago

“I did not get the flowers i ordered, i was informed they were not arriving today via email, and then the wrong ones arrived…”

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(Polen) - Posted 3 years ago

“I wanted to send my daughter-in-law some flowers for her birthday - which is 4th July, so always fireworks! She is in New York and I'm in the UK, but Floom made it so easy to order, I chose the date I wanted them delivered and it all worked perfectly.”

Helpful Report

(Blossom Flower Shop) - Posted 3 years ago

“She loved the flowers, they are Beautiful, and delivered on time and with care. Thank you!”

Helpful Report

(PM Flowers) - Posted 3 years ago

“Easy and great service!”

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(Lexis Florist) - Posted 3 years ago

“So lovely and so quick! Literally like deliveroo for flowers. She loved them.”

Helpful Report

(Bimba) - Posted 3 years ago

“Such a terrible experience”

Helpful Report

(Orchidya) - Posted 3 years ago

Hi Gianmaria Im sorry that you are disappointed with your experience. If you email support@floom.com - I'd be keen to assist you here.

Posted 3 years ago

“Spent a lot of money for a grieving friend, my order never made it to them and Floom sent me an email that my order had been delivered. Boderline scam.”

Helpful Report

(Tony's Flower Corp) - Posted 3 years ago

Hi Emily Im sorry that you are disappointed with your experience. I understand your order is not delivered. Ive looked into your order and can see the florist tried to deliver your order. However, as the recipient wasnt in, the florist returned the flowers to the shop. This is a failed delivery. As a result, please can you email Customer Services email: support@floom.com if you would still like to proceed with delivery of this order.

Posted 3 years ago

“Nice stuff”

Helpful Report

(PM Flowers) - Posted 3 years ago

“Great service”

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(Clapham Flowers) - Posted 3 years ago

“The flowers were absolutely stunning- far better than we could have hoped. They arrived the same day and were the perfect surprise birthday gift for our friend to adorn his flat!”

Helpful Report

(Larkspur And Lavender) - Posted 3 years ago

“I called to reschedule delivery and change delivery address they said they did it. They delivered to the right address, but not on the day I rescheduled to. Very disappointed.”

Helpful Report

(Metro Floral Decorators) - Posted 3 years ago

Hi Henry Im sorry that you're disappointed. I understand your change of delivery and reschedule of delivery happened but not on the day requested. The reason this didnt happen on the day - is florists need at least 72 hours notice as they deal with perishable goods. Im sorry that this may have caused inconvenience. However, Im glad your gift of flowers was enjoyed by the recipient.

Posted 3 years ago

“Orchids arrived next day as requested and in very good condition. Excellent web site.”

Helpful Report

(Saint Flowers) - Posted 3 years ago

“Flowers were well-received by the recipient and there were no issues with delivery.”

Helpful Report

(Denise's Flowers) - Posted 3 years ago

“Ordered flowers to come Saturday, no flowers, now Monday and still no flowers. I emailed all day Saturday and I got an email saying they had received it, but then nothing. Currently Floom have stolen the best part of £50 from me. Unfortunately I went on trust pilot too late, but the highest review was 1.5 stars. Edit- emailed on Monday and received refund on Tuesday with full apologies and a discount voucher”

Helpful Report

(Johnson's The Florist) - Posted 3 years ago

“Ordered for same day delivery. Arrived at the destination in good time and were beautiful and well received. Thank you”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

“I got sent the bouquet a week early by accident when I wasn't in. Unfortunately I wasn't told where it had been delivered to so I don't know where it went, or which of my neighbours may have accepted it”

Helpful Report

(Harley's Flowers) - Posted 3 years ago

HI there Im sorry that you have been disappointed here. I understand your order wasnt delivered. Your order date has been moved until 8th July. Hope this helps.

Posted 3 years ago

“Excellent, everything worked. Most unusual nowadays.”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews