Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

Write Your review

Tell us how Floom made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unreliable transaction and poor communication on this (supposed) same-day delivery. After placing the order, I received a message that my payment had been accepted but the order didn’t go through - and if I wanted to sort out the problem I had to call a number in the UK (from abroad). A kind lady answered and explained that this was not an uncommon problem and needed to take all my details again. She said the order would still arrive the same day and that I’d receive a confirmation when it did. I’ve only just received a confirmation 5 days after the fact! Sending condolences is already a sensitive and stressful affair, so this didn’t help.”

Helpful Report

(Titanias Garden) - Posted 3 years ago

Hi James Im sorry that you're disappointed with your experience. I understand that there was an order glitch initially with your order and now your order hasnt been delivered. I can see that the Customer Services Team have contacted you to confirm address details. The reason is that on our system the order is indicated as delivered. However, you have confirmed the order was never delivered. This is now a missing order and we'll need to investigate this with the florist. Please can you respond to the email sent to you and we'll take it from there.

Posted 3 years ago

“Awful! Didn’t deliver and cancelled my order.”

Helpful Report

(Yaz's Flower Gallery) - Posted 3 years ago

“The most reliable and consistent flower delivery service. Hassle and headache free! Thank you for always coming through.”

Helpful Report

(Lilac & Willow Flowers) - Posted 3 years ago

“My order was cancelled by Floom due to stock levels which left me not being able to surprise a friend with a moving in present”

Helpful Report

Posted 3 years ago

Hi Ben Im sorry that you were disappointed with your experience. I understand your order was cancelled. This was due to unforeseen circumstances related to stock. I know this wasnt ideal but the Customer Services Team have cancelled your refund. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“always delivery on time, the website is userfriendly”

Helpful Report

(Petals In The Mist) - Posted 3 years ago

“Flowers were absolutely beautiful and included the exact Champagne we wanted to deliver. A little disappointed that they didn't arrive on the day expected. Recipient was thrilled.”

Helpful Report

(Pinks And Roses London) - Posted 3 years ago

“Very easy to use. The staff was very helpfull and quick to respond :) thank you!”

Helpful Report

(Sun Florist) - Posted 3 years ago

“The bouquet smells a little bit off and does not seems to be fresh upon receipt”

Helpful Report

(Larkspur And Lavender) - Posted 3 years ago

Hi On Na Anna Im sorry that you're disappointed with your order. I understand the flowers may not be fresh. Im keen to get this issue resolved. Please can you send pictures to email: support@floom.com I will then investigate this matter with the florist.

Posted 3 years ago

“The sweetest bouquet ever with nice vase”

Helpful Report

(Bimba) - Posted 3 years ago

“Excellent service!”

Helpful Report

(Lovely Blooms Decoration Corp) - Posted 3 years ago

“Whilst the flowers were nice and delivered as promised, the size of the flowers delivered was tiny when compared to the £120 cost. Very disappointed.”

Helpful Report

(Scent Leigh-On-Sea) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Flowers were never delivered!!”

Helpful Report

(Flowers On Essex) - Posted 3 years ago

Hi Robert Thanks for taking the time to leave us a review, I'm really so sorry your order has not arrived, I can see our customer support team is working to resolve this for you ASAP as we truly appreciate your support.

Posted 3 years ago

“The item was not delivered to the recipient, even though I received email confirmation that delivery was complete. I've reached out to Floom and they have been very slow to discover what happened, and have made no attempt to correct the situation, two days later, and now they've asked for this review. I don't plan to use them again in the future.”

Helpful Report

(Metro Floral Decorations Floom) - Posted 3 years ago

Hi Teresa, Thanks for taking the time to leave a review, I can see there was a problem on delivery around where the order was left and I can see our customer support team are working to resolve this for you now. We truly appreciate your support and are sorry to have let you down on this occasion.

Posted 3 years ago

“Terrible customer relations”

Helpful Report

Posted 3 years ago

“Basket checkout could be better as summing items together in a single transaction. Quality items .”

Helpful Report

(Paxton And Whitfield) - Posted 3 years ago

“Beautiful bunch of flowers , fast service Thank you so much”

Helpful Report

(Edie Rose) - Posted 3 years ago

“This is the first time I have used Floom and won't be the last. Floom had a beautiful selection of flowers available for my mum's birthday, they were able to deliver on Sunday and did so courteously, promptly and professionally (the courier was lovely).”

Helpful Report

(Phillo) - Posted 3 years ago

“They always deliver on time and send an email notification.”

Helpful Report

(Blossom Flower Shop) - Posted 3 years ago

“Order was never delivered! Don’t use this company if you want your flowers to actually arrive. Such a disappointment that my sister didn’t get her flowers on her birthday :( Don’t recommend this company at all!!”

Helpful Report

(My Table) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Easy to order, arrived same day and were fresh. Unable to use their first time ordering coupon. First time is first time. Shouldn’t matter if same day.”

Helpful Report

(Art Bloom) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews