Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers delivered on time and intact!”

Helpful Report

(Artistic Florist) - Posted 4 years ago

“Easy to use”

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(PM Flowers) - Posted 4 years ago

“Terrible! My flowers did not get delivered on time or two days after so I cancelled the order. Will never use Floom or recommend to anyone.”

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(Flowers With Love) - Posted 4 years ago

Hi Bhavini I'm so sorry that you have been disappointed with your experience. I understand your order wasn't delivered. I can see you have been in touch with Floom's Customer Services team and a full refund resolution was provided. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Excellent service. My flowers were delivered the same day and my friend was thrilled with them.”

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(Windmill Flowers) - Posted 4 years ago

“Excellent service. Beautiful flowers thank you”

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(PM Flowers) - Posted 4 years ago

“Fantastic flowers at a great price. Loved the vase it came in. It would be great to find out who the local florist was”

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(Montpelier Flowers) - Posted 4 years ago

“Arrived the next day and the flowers were lovely.”

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(Blossom Flowers) - Posted 4 years ago

“Always beautiful flowers, and great options for same day delivery!”

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(Stems Wilder) - Posted 4 years ago

“Lovely bouquet!”

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(Flùr Flowers) - Posted 4 years ago

“Great service, ordered for Mother’s Day and she absolutely loved them. Will use again as I always struggle to find florists that deliver.”

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(Botanique Workshop) - Posted 4 years ago

“Brilliant service & fast delivery. The flowers are still alive / going strong 3 weeks later too. Thank you!”

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(Floetica) - Posted 4 years ago

“The flowers have lasted a long time. Smells and looks fantastic. I cannot recommend them more as a mothers day gift”

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(Allison Petals) - Posted 4 years ago

“Order flowers for Mother’s Day except the order. Then next day got email with refund no apology no reason why”

Helpful Report

(Gardenia Of London) - Posted 4 years ago

Hi Akan I'm so sorry that your order was cancelled. Due to unforeseen circumstances, the florist couldn't fulfil your order. As a result, your full refund was processed. This you'll receive in the next 5-7 working days. Please accept our sincere apologies. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Worked well!”

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(Gardenia Of London) - Posted 4 years ago

“As always great service and great flowers!”

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Posted 4 years ago

“Amazing, the most beautiful flowers and the hand written note was just an extra personal touch! Can't wait to use floom again!”

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Posted 4 years ago

“Earlier, I ordered some flowers for a grieving friend who had just lost someone very close to her, and paid for same day service (ordered pre 12pm to an address in central london so not a huge ask). They still haven't arrived and I'm unable to reach anyone at Floom on the phone. The person I spoke to on the chat couldn't trace the flowers and told me I would be refunded only if the flowers haven't shown up in the next 24 hours. Which is WILD since I paid for same day delivery. I'm so stupid because I've ordered from Floom before, and this exact same thing happened (only it wasn't quite so time sensitive). I just assumed it was a bad day, but now I realise that's not the case. I just don't understand why you'd over-promise on something like flowers? And why you wouldn't have any sort of customer support if you're prone to false promises...”

Helpful Report

Posted 4 years ago

“The flowers were beautiful and fresh, my friend was pleased.”

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Posted 4 years ago

“The flowers stunk of cigarette smoke from the delivery driver, the tissue wrapping them is incredibly tacky and cheap. Not to mention the flowers arrived 30 minutes past 6pm. I waited all day for this, and now I have to hand my fiance flowers that stink of cigarettes. First and last time I ever use Floom, crushingly disappointing.”

Helpful Report

Posted 4 years ago

Hi Tom Im so sorry about this. I understand your flowers were delivered; however, they stunk of cigarette smoke. Im keen to get this issue resolved for you. If you can send your complaint to email: support@floom.com - we'll investigate this matter with the florist.

Posted 4 years ago

“My girlfriend loved the heart-shaped yellow lily bouquet. Really impressive design very unique and one of a kind. She received 3 compliments on her walk from the car through her lobby and up to the apartment. Very professional place they even called me the day of delivery to make sure nothing changed about my delivery instructions. Will definitely order from floom again!”

Helpful Report

(Heather Floral) - Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews