Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

Write Your review

Tell us how Floom made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“lovely presentation;but the roses in the bunch were dying There was no name on the delivery and when i telephoned to speak to you i was told that you could not devolve any information What a total nonsense Not good for business”

Helpful Report

(Big Bang Flowers) - Posted 4 years ago

Hi Sandra Thank you for taking time to write this review. Im really sorry about this but due to strict GDPR laws in UK - we cannot provide sender's information. We have contacted the sender to contact you if they wish. Im so sorry we couldnt help you here.

Posted 4 years ago

“Thank you so much for the beautiful bouquet of flowers! They were perfect!”

Helpful Report

(Lansdowne Florist) - Posted 4 years ago

“Ordered Mothers day flowers - never delivered. I would check the reviews on social media.”

Helpful Report

Posted 4 years ago

Hi Simon Im sorry there have been issues with your order. Ive tried to look at your order and there appears to be an order glitch. This Im very sorry about. If you contact emaiil: support@floom.com - we'll investigate into this matter further.

Posted 4 years ago

“Easy to order. I liked the idea of using a local florist. Different and unusual arrangements were available. Prices are fair.”

Helpful Report

(Kingfisher Flower Shop) - Posted 4 years ago

“At first I was disappointed because, ordering from half a world away, the flowers that were delivered appeared to be much fewer than in the photograph on the website. However, they lasted well and were appreciated by the recipient.”

Helpful Report

(Clapham Flowers) - Posted 4 years ago

Hi Robyn Thank you for contacting and writing a 3* review. I understand that the flowers were less than what you had ordered. If you can send a picture of this order - we can investigate into this matter further. Please email: support@floom.com

Posted 4 years ago

“Beautiful bouquet, arrived as planned the next day !”

Helpful Report

(Gardenia Of London) - Posted 4 years ago

“Beautiful flowers and delivered at top speed!”

Helpful Report

(Flower Nest) - Posted 4 years ago

“I live in Canada and wanted to send flowers to my Mum in the Bedford area for her birthday. Doing a quick search, I came across Floom and found many florists who delivered to the area. Having decided on the package, I placed the order. The payment went straight through and I received confirmation by e-mail. I was notified when the flowers were out for delivery and again when they were delivered. Having seen a picture of what was delivered, it exceeded my expectations and was actually better than the photo on the website.”

Helpful Report

(Kate Wren Flowers) - Posted 4 years ago

“I was keen to reorder a bouquet this Mother’s Day as it had been well received a previous year. Using the postcode function none of the nationwide retailers were listed. After a bit of digging I found the florist used previously. The bouquet was packed full of blooms but was significantly smaller than previous years, despite being the same price (and no option to make larger). Unfortunately the gift message was also not included, which is a bit of an oversight.”

Helpful Report

Posted 4 years ago

“Worst Delivery service. Difficult to get a hold of, will not deliver your flowers on time.”

Helpful Report

Posted 4 years ago

“Beautiful flowers and great service!”

Helpful Report

(PM Flowers) - Posted 4 years ago

“Great service… beautiful arrangement!”

Helpful Report

(Montpelier Flowers) - Posted 4 years ago

Hi Jessica, thank you for choosing Floom! We are happy that you enjoyed our service :)

Posted 4 years ago

“I sent a gift plant to my sister from another country, paid for the same delivery. The plant was as the picture wrapped beautifully. with q hand-written note. The only problem was my order delivered the other day. It was okey since they refunded me, also replied my mails fast.”

Helpful Report

(Crushed Pearl) - Posted 4 years ago

“My friend loved the plant I sent him! It was cute and I liked the variety Floom offers. It arrived on time which I appreciated. I would use them again in the future.”

Helpful Report

(Rachel Cho Floral Design) - Posted 4 years ago

Hi Kelli, thank you for choosing Floom! We are so happy to hear that your friend loved the plant :)

Posted 4 years ago

“Easy to use, wide selection and some really interesting options. Will use again. Oh”

Helpful Report

(Bimba) - Posted 4 years ago

Hi Dan, thank you for your review! We are happy to hear that you enjoyed using our service :)

Posted 4 years ago

“Such an efficient service and the site always has the most beautiful selection of flowers. The bouquets are all so varied too so it’s guaranteed everyone will find at least a few they’ll love.”

Helpful Report

(Botanique Workshop) - Posted 4 years ago

Hi Nasima and Ruby, thank you for your review! We are happy to hear you enjoyed our service :)

Posted 4 years ago

“The flowers I bought for my wife die our first anniversary died within 48 hours. Very disappointed as they were expensive..”

Helpful Report

Posted 4 years ago

“Have used Floom several times and am extremely satisfied with the arrangements received. Picture perfect...literally!”

Helpful Report

(Ode A La Rose - Chicago) - Posted 4 years ago

Hi Angela, thank you for your review! We are so happy to hear that you are happy with the service provided :)

Posted 4 years ago

“Floom always connects me with providers who offer unique bouquets, great quality floral offerings and pairings, and good pricing for quality and size.”

Helpful Report

(Pasadena Florists) - Posted 4 years ago

Hi Garrison, thank you for your review! We are happy to hear that you enjoyed our service :)

Posted 4 years ago

“I'm very happy with the flowers, which appear as they did online. I'm a little confused by the delivery. I requested delivery on Tuesday, March 22 and while the messaging in my order confirmation states "deliveries may fall outside the delivery window," I assumed that to mean outside of the 10 am to 6 pm window on the same day and the flowers were received the following day and I only knew this because the recipient informed me. In addition, I received my delivery confirmation on Thursday. If the flowers were to be delivered late, it would have been nice to have received a heads up. Sending a delivery confirmation the following day is also extremely confusing and unnecessary.”

Helpful Report

(City Of Flowers) - Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews