Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

(Cartwright & Butler) - Posted 4 years ago

“lovely flowers!”

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(Mad Lilies) - Posted 4 years ago

“Amazing! Gorgeous!”

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(The Blossom House) - Posted 4 years ago

“Super easy process and the flowers were beautiful!!”

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(Domonique Rose) - Posted 4 years ago

“my order was not delivered on time and I doubt it was delivered at all, I can't ask the person if they received it, but i have a feeling it was not delivered - and regardless it was meant to be delivered on a specific day and time and that was not done”

Helpful Report

(Sadas Flowers) - Posted 4 years ago

Hi Alyssa Im so sorry there have been issues with your order. I understand that your order wasnt delivered. Looking in our system - there is indication that this order was delivered on 3rd February. If you would like us to investigate this matter further, I would advise to contact the Customer Services Team. Please email: support@floom.com

Posted 4 years ago

“Hi Sam, Sophie, Victor, Charlie and Aiylah, Finally the replacement arrived in my friend hands, but the vase was broken, please see the attached images. This task, this service eventually completed with 20 email chain below, 5 to 6 customers sercive agents since 3 March 2022, such a long run business deal….. The packing of the vase was broken during the delivery, how can I say?! I really can’t say it out I am happy experience with FLOOM but I would thank you all the agents responding my email with checking and checking and checking and checking and checking ….. Hope all the agents are happy because won’t receive my email anymore ….. bye-bye everyone! ….. I won’t believe the google search again!!”

Helpful Report

(Rachel Cho Floral Design) - Posted 4 years ago

Hi Annie Im so sorry there have been issues with your delivery. I understand the vase in your replacement order was damaged. I can see you have contacted the Customer Services Team. I advise that you contact support@floom.com to investigate this matter further with the florist.

Posted 4 years ago

“Excellent selection of flowers. I was particularly pleased that one of the florists was Korean owned. The arrangement was beautiful and arrived within the designated delivery window. Would definitely use them again.”

Helpful Report

(Rachel Cho Floral Design) - Posted 4 years ago

“It was so easy to order and they delivered the same day!”

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(Noble Garden) - Posted 4 years ago

“Great service - flowers delivered on time and look great.”

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(Lilac And Bloom) - Posted 4 years ago

“My colleague was struggling and I wanted to give her a lift and brighten her day, but I needed it done quickly and with quality. Floom delivered and was able to get it to her the very next day and when she thanked me she said the flowers were beautiful.”

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(Finer Flora) - Posted 4 years ago

“I had a last-minute need for a bouquet and discovered Floom. They created a beautiful arrangement and delivered it within the narrow window that was needed.”

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(Sol Ambiance) - Posted 4 years ago

“Was able to find a beautiful bouquet for same day delivery for a friend in need”

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(Bimba) - Posted 4 years ago

“Lots of selection and choices. Not sure what kind of flowers and quality as it was a gift and have not heard anything back as it was to be delivered today. Am sure it was great.”

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(Van Arthur) - Posted 4 years ago

“I ordered the most gorgeous bouquet, and they were so quickly and carefully delivered!”

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(Moss & Meadow Designs) - Posted 4 years ago

“Fantastic! The flowers were delivered on time and were absolutely beautiful. Thank you so much!”

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(Nigella SF) - Posted 4 years ago

“The order process was quick. Delivery was also quick and on time. Recipients of the basket absolutely loved it and overall, it was better than expected”

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(Seasons A Floral Design Studio) - Posted 4 years ago

“Exceeded expectations!!! When my friend sent me a photo of the bouquet, I was bowled over! They are gorgeous...so artfully arranged! Cheerer up my friend enormously!!! Thank you for a job well done!”

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(Kingfisher Flower Shop) - Posted 4 years ago

“Beautiful selection of flowers were available on the website. My friend was delighted with the selection and professional, safe delivery, thank you from Anne, Australia”

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(XOXO Florist) - Posted 4 years ago

“You are so sweet to deliver my daughter's birthday flowers on time since she leaves us so many miles. So she is surprised and happy to receive it. Thank you so much!”

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(Little Garden) - Posted 4 years ago

“Beautiful flowers that are guaranteed to put a smile on the recipients face :)”

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(Forget Me Not) - Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews