Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers, fast delivery!! Bouquet was as expected! Definitely recommend!”

Helpful Report

(Lovely Blooms Decorations Corp) - Posted 4 years ago

“Quick, easy and beautiful!”

Helpful Report

(The Blossom House) - Posted 4 years ago

“Great service and beautiful flowers - will definitely be using again! Thank you Floom”

Helpful Report

(Rita Marfo Flowers) - Posted 4 years ago

“You charge a $15 dollar delivery fee and the delivery guy refused to bring the package to my apartment even after I asked him over the phone. Nearly half of the water spilled out of the container. I’d like to be refunded. I’ve ordered from here several times and have been very happy, but will need to reconsider going forward”

Helpful Report

(Flower You) - Posted 4 years ago

Hi Mark Im sorry that you have been disappointed with your order. I understand there were issues with your delivery. In order to investigate this matter with the florist - I advise you contact support@floom.com Here the Customer Services Team will look further into supporting your query.

Posted 4 years ago

“I was very upset that the flowers I had chosen and paid for were not available but I was only informed of this on the day of delivery and after the substitute flowers had been delivered. The flowers were not to my liking and inferior in quality to those I had chosen and paid for. I find this level of service totally unacceptable”

Helpful Report

(Orchid Republic) - Posted 4 years ago

Hi John Im so sorry that you were disappointed with your order. I understand substituited flowers were delivered. In order to investigate this process further, I would advise to send pictures to the Customer Service Team on email: support@floom.com

Posted 4 years ago

“Very Good and pleasing shopping experience!”

Helpful Report

(Gardenia Of London) - Posted 4 years ago

“Beautiful arrangement and on time delivery :)”

Helpful Report

(Flowers By Coley) - Posted 4 years ago

“Good service -not many options at lower price points, but I think you get what you pay for and the delivery is prompt!”

Helpful Report

(Botanique Workshop) - Posted 4 years ago

“The flower is nice but late delivered”

Helpful Report

(Orchid Republic) - Posted 4 years ago

Hi Elita Thank you for taking the time to review. I understand your delivery was late. Unfortunately, we cannot provide an ETA for delivery. Delivery normally is in between 10am-6pm. If your delivery was later than this time, I advise you contact the Customer Services Team - email: support@floom.com

Posted 4 years ago

“Such a beautiful bunch of flowers, great colours. She was incredibly happy. Thank you! 🧡💚”

Helpful Report

(The Village Florist) - Posted 4 years ago

“They were not the picture”

Helpful Report

(The Flower Gallery) - Posted 4 years ago

Hi Ayelet Im so sorry that you were disappointed with your order. I understand your flowers were different to your order. I would suggest to send in images of this order to the Customer Services Team. Please email: support@floom.com

Posted 4 years ago

“Very happy with Floom; would definitely recommend :)”

Helpful Report

(A&B Flower Shop) - Posted 4 years ago

“Beautiful flowers delivered on time. Would recommend again!”

Helpful Report

(The Flower Fairy) - Posted 4 years ago

“I will never order from Floom ever again. Flowers that got delivered look nothing like what I ordered. The bouquet was supposed to have Dahlias in it but instead I got daisies. $135 for daisies. Also the color scheme was completely off. Extremely disappointed and I want a full refund because this was an extreme disappointment.”

Helpful Report

(Blossom Flower Shop) - Posted 4 years ago

Hi Rachel Im so sorry that you have been disappointed with your order. I understand you had ordered dahlias but received daisies. In order to investigate this matter further, I advise you contact the Customer Services Team with images. Email address : support@floom.com Here our Customer Services Team will investigate this matter with the florist.

Posted 4 years ago

“Appreciate the it was easy to place an order from US for a delivery in UK. The flowers were nice, but delivered a date late.”

Helpful Report

(House Of Petula) - Posted 4 years ago

Hi Madelyn Thank you for taking the time to write your review. Im glad you liked the flowers. However, I understand the order arrived 1 day late. Please contact the Customer Services Team on the following email: support@floom.com The Customer Services Team will be able to investigate this matter further for you.

Posted 4 years ago

“The delivery was never made and the customer service is horrible”

Helpful Report

(Flowers Of The Valley) - Posted 4 years ago

Hi Garrett I'm so sorry that there have been issues with your order. I understand your order didnt arrive. Looking into this matter, I can see this order was delivered. If this is not the case, please contact Customer Services Team on email: support@floom.com A Customer Services representative will be able to follow up on this matter for you with the florist.

Posted 4 years ago

“Flower arrangement was a birthday gift for a friend. She loved the arrangement so much, saying it was the most beautiful of the ones she received. She loved the quality of the flowers, the fact that it was beautiful from every angle, and the quality of the vase. She sent me photos of the flowers and I have to say it exceeded my expectations! Thanks you!”

Helpful Report

(Designs By David) - Posted 4 years ago

“Beautiful arrangement! Made sure it got to the right person. Excellent service!”

Helpful Report

(Orchid Republic) - Posted 4 years ago

“Great reliable service!”

Helpful Report

(Sensational Flowers) - Posted 4 years ago

“These flowers were dead in arrival, the heads fell off the roses when opening the box, the ones that stayed on are soft and brown. I have tried to contact you 3 times. Please photos”

Helpful Report

Posted 4 years ago

Hi Susan Im so sorry about this. I understand your flowers werent in the best shape when they arrived. I would advise you to contact the Customer Services Team who will be able to follow up this matter with the florist. Please send images to support@floom.com

Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews