Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick response to questions but no follow up”

Helpful Report

(Marie's Blooms) - Posted 4 years ago

“Fantastic and timely service ! More importantly value for money ! The arrangement was simply splendid ! Thank you for making life easy.”

Helpful Report

(Moutan Florist) - Posted 4 years ago

“very good service the flowers arrived on time”

Helpful Report

(House Of Flowers) - Posted 4 years ago

“Terrible. Flowers weren’t delivered”

Helpful Report

(Mockingbird And Magnolia) - Posted 4 years ago

Hi Candice Im sorry you have been disappointed with your order. I understand your flowers werent delivered. I've looked into this matter. The florist did attempt to deliver your flowers, however, this has become a failed delivery as the recipient wasnt at home. I advise you contact support@floom.com whereby a Customer Services Representative will be able to follow this matter with the florist.

Posted 4 years ago

“I reserved the flowers 4 days ago for delivering on 16 of February but maybe they will be delivery the next Monday. Floom told me the florist nobody founded but it’s a public bureau and the address was correct. Bad bad service”

Helpful Report

(Mockingbird And Magnolia) - Posted 4 years ago

Hi Agnese Im so sorry that you were disappointed with delivery. I understand there were issues with the address. The only 2 instances this happens if 1) office block or 2) new development. We encourage our customers to include as much information as possible. To take this matter further, I advise you to contact the Customer Services Team - email: support@floom.com Here a Customeer Service representative will be able investigate into this matter further.

Posted 4 years ago

“So easy to view and order. Huge price and style range. Different from the usual bunch !”

Helpful Report

(Gardenia Of London) - Posted 4 years ago

“Flowers arrived 3 days after they were scheduled to be delivered.”

Helpful Report

Posted 4 years ago

“Delivery never arrived. Got in contact with a rep and they said they’d get it resolved and get me in an email chain shortly. That was 2 days ago. Tried calling and getting on a chat again but neither seems to be available. Has to charge back the purchase to get my refund for never receiving anything”

Helpful Report

Posted 4 years ago

“I am writing from the UK and we ordered from Floom for a very important client. We had notification the delivery had arrived but our client did not receive them. After many ignored messages for a week,I have finally received an email issuing a refund. Poor customer service. Such a shame because the photos looked lovely.”

Helpful Report

(Q Florist) - Posted 4 years ago

Hi Yasmin Im so sorry that there were issues with your order. Unfortunately, due to unforeseen circumstances, your order had to be cancelled. Please accept our sincere apologies. I know this wasnt ideal but a full refund has been issued. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“I’d like to say thank you to Floom for the most amazing set of flowers and for making my girlfriends entire week with a beautiful arrangement. Fast delivery. Would 100% use again!”

Helpful Report

(Belle De Jour) - Posted 4 years ago

“Beautiful bouquet and delivered on time. My mum was delighted to receive her birthday flowers.”

Helpful Report

(Lynne Floral Art) - Posted 4 years ago

“Love this site, I love choosing beautiful flowers from florists I might never have been aware of without the curation of Floom. The flowers I ordered were beautiful, delivered perfectly on time! The only issue is i did not sign the card because I filled out my name already as the sender however when the were delivered the recipient had no idea who they were from.”

Helpful Report

(Le Jardin Rose) - Posted 4 years ago

“My flowers didnt get delivered on the day they were supposed to. I got informed really late and as it was a birthday I couldn't really change the date. It was really disheartening as I was excited for my boyfriend to receive them. The only compensation I got was to 15% discount on my next order and I dont even want to order again.”

Helpful Report

(Sweet Flowers) - Posted 4 years ago

Hi Tahreem Im so sorry that you have been disappointed with your order. I understand your order was cancelled. Unfortunately, due to unforeseen reasons the florist has to cancel. I can see you have been in touch with the Customer Services Team. I know this wasnt ideal - but we have processed your full refund. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Excellent quality flowers and speedy delivery! Highly reccomend!”

Helpful Report

(Noble Garden Florist Marina Del Ray) - Posted 4 years ago

“Easy on line ordering and efficient delivery”

Helpful Report

(Blooms By G) - Posted 4 years ago

“This is my second time using Floom and I am beyond pleased. My flowers were delivered in a timely manner and arranged beautifully.”

Helpful Report

(Ashley's Flowers) - Posted 4 years ago

“The website was easy to use and the flowers came as pictured. Beautiful selection to choose from.”

Helpful Report

(Gardenia Of London) - Posted 4 years ago

“Placed an order for a next day delivery, flowers never showed and took 4 days and plenty of emails for Floom to confirm a refund. Not really sure what happened, but very disappointed and won’t be using Floom again.”

Helpful Report

(House Of Petula) - Posted 4 years ago

Hi Kim Im so sorry that there have been issues with your order. Unfortunately, we had to cancel your order due to unforeseen reasons. I know this wasnt ideal but we have processed your full refund. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Loved the flowers!”

Helpful Report

(Poppy's Florist) - Posted 4 years ago

“Beautiful flowers! Ordered the bouquet the night before and it was delivered the next day.”

Helpful Report

(Flowers Of The Valley) - Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews