Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such an easy way to make a delivery to those you love with fresh blooming flowers!Thanks for the quality service 🙏🏼”

Helpful Report

(The Rose Corner) - Posted 4 years ago

“I ordered flowers on 3/12/2022 at 9:30am eastern time for same day delivery for a time sensitive gift. Nothing arrived on Saturday. Nothing arrived on Sunday. Even though I received a notification of delivery at 1pm. I then requested a refund and didn’t even receive a follow up response. I will never order from your company ever again.”

Helpful Report

(Metro Floral Decorators) - Posted 4 years ago

Hi Basillio Im so sorry that there have been issues with your order. I understand you have been in touch with the Customer Services Team. There has been an investigation going on with the florist. The florist has provided proof of delivery of confirmation that your recipient received their flowers. The customer Services Team will be reaching out to you today.

Posted 4 years ago

“I Love It.”

Helpful Report

(Eclore Fleur) - Posted 4 years ago

“Ordering these gorgeous flowers was easy and there were so many beautiful options to choose from !”

Helpful Report

(Sun Florist) - Posted 4 years ago

“Same day service and amazing bouquet”

Helpful Report

(The Blossom House) - Posted 4 years ago

“i order flowers a lot with work. Decided to try this company and worst mistake ever. they delivered them a week late after i cancelled the order and havnt given me a refund. no communication or apology - perhaps the worst customer service i have ever received. am now going to have to report them to my bank to get my money back. don’t waste your time or money”

Helpful Report

(House Of Petula) - Posted 4 years ago

Hi Jess Im so sorry that there have been issues related to the delivery of your order. I can see you have contacted the Customer Services Team. I understand that yesterday a refund was processed for you. This you'll receive in 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“User friendly website, super helpful staff, and beautiful bouquets. Our order was delivered same day without any issue. I even managed to make a mistake in the online ordering processing and it was fixed without any issue or sitting on hold with customer service for an hour. Very happy with the experience here and will recommend to others. Thank you Roy and the other team members for getting our order out so swiftly and beautifully!”

Helpful Report

(Olive It) - Posted 4 years ago

“6pm is too late for a scheduled delivery and actual delivery time was even later still. Very disappointed”

Helpful Report

(PM Flowers) - Posted 4 years ago

Hi Daniel Im so sorry that you have been disappointed with this experience. I understand the flowers were delivered but were late. Unfortunately, as we have a number of florists with differing delivery times - we cannot provide an exact eta. Thats why this is mentioned on the website that delivery is due between 10am-6pm. Moving forward, I extend my sincere apologies in the delay. I've messaged the Customer Services Team to provide same-day delivery refund. This you'll receive in the next 5-7 working days.

Posted 4 years ago

“My floor order is not delivered where it is supposed to be delivered March 13. I contacted customer support several times no positive response.”

Helpful Report

(Ruth's Flowers) - Posted 4 years ago

Hi Aiman Im so sorry there have been issues with your order. I understand you have been in touch with the Customer Services Team. This matter has been investigated with the florist - who has contacted your recipient and couldnt get through. However, the florist did say these flowers were left at reception. If this still is the case that your flowers were not received by your recipient - please email: support@floom.com We'll look into this issue pronto and provide a resolution.

Posted 4 years ago

“Excellent flowers service and website. I have never been let down. Always deiver when promised. Never use anyone else”

Helpful Report

(Gardenia Of London) - Posted 4 years ago

“I ordered a bouquet for a close friend’s birthday that cost over $230 and it was never delivered! I tried reaching Floom after the 6PM delivery cutoff time and could not reach customer service by phone, chat and email until the following day. I was told the day after that the florist did not see the order come in until the day after my friend’s birthday. I’ve asked for a full refund and still have t heard back from them. Very disappointed for my first experience with this company.”

Helpful Report

(Woodland Warner Flowers) - Posted 4 years ago

Hi JP et al Im so sorry that there have been issues with your delivery. I understand you have been in contact with the Customer Services Team. I can see that there has been communication. Further looking into your query - I can now see that a full refund has been processed. This you'll receive in the next 5-7 working days time. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“The arrangement delivered to my friend in the hospital was nothing like the picture on Floom. I should have called a florist directly.”

Helpful Report

(La Fleurel) - Posted 4 years ago

Hi Liz Im so sorry that you have been disappointed with your order. I understand that the order didnt look like what you had purchased. In order to investigate this matter - I would need to contact the florist. Please can you send images to email: support@floom.com As the image sent doesnt resemble flowers. I look forward to hearing from you soon.

Posted 4 years ago

“A very easy site to navigate and to deliver beautiful flowers at any date you want!”

Helpful Report

Posted 4 years ago

“The flowers were appreciated and delivery was quick.”

Helpful Report

(Urban Botanica SF) - Posted 4 years ago

“The flowers were gorgeous! They were for my mom who is very picky and she absolutely loved them”

Helpful Report

Posted 4 years ago

“Excellent!”

Helpful Report

Posted 4 years ago

“Beautiful flowers with next day delivery - arrived by 10am and I ordered at 5.30pm the day before. The florist did call me to say they couldn’t get the exact flowers, but regardless the bouquet was beautiful.”

Helpful Report

Posted 4 years ago

“Promote "same day delivery" - but most of the delivery options were not same day, which was severely limited. Worse, it showed many products as "same day" and when you clicked on it - it had earliest as another time.”

Helpful Report

(Noble Garden Florist Weho) - Posted 4 years ago

Hi Tyler Im so sorry you couldnt find same day delivery options for your zip code. This is very much dependent on the time you place your order. If the order placed is 2pm - for the majority of the florists this is their delivery cut off time. The other reason could be that in that particular zip code - florists may not be offering same day delivery. I hope that there was an eventually time slot that did work for you to place an order.

Posted 4 years ago

“The flowers were entirely different to the picture. I asked for the Pink Perfection which is supposed to have old fashioned pink roses, pink lilies and some white flowers. The bouquet that arrived instead had bright pink roses, NO lilies at all and purple carnation looking flowers. Totally different kind of bouquet and not as pretty at all. Very disappointing.”

Helpful Report

(The Flower Fairy) - Posted 4 years ago

Hi Lucy Im so sorry that you've been disappointed with your order. I understand that the flowers received had substituted flowers in the arrangement. Im keen to look into this issue. I have sent an email to the florist. I will get back to you with a decision in 24-36hours time.

Posted 4 years ago

“My mum absolutely loved the flowers and they were packaged beautifully”

Helpful Report

(Flowers4all) - Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews