Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the speedy delivery and my mum loved the bouquet!”

Helpful Report

(Botanique Workshop) - Posted 4 years ago

“Lovely flowers, delivered same day as requested. Very quick & easy to arrange & regular updates on delivery status provided.”

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(Rewild) - Posted 4 years ago

“Beautiful choices for same day ordering! Easy process and excellent reliability.”

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(Bimba) - Posted 4 years ago

“Terrible service and not worth the money”

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(Florist Ona) - Posted 4 years ago

Hi Shimol, I'm so sorry that the florist couldn't fulfil your order on this occasion This was being investigated with the florist in the background. As a result, I know this wasn't ideal but a full refund was provided. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Have used Floom quite a few times now, delivery and flowers have always been absolutely perfect.”

Helpful Report

(Plantae Shop) - Posted 4 years ago

“Brilliant service and lovely flowers delivered on time. Thanks”

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(Ronny Colbie) - Posted 4 years ago

“The flowers were beautiful. My wife who is in England loved them enormously. I sort of glanced at them initially in the online catalogue and was drawn to them. But had no way of knowing how beautiful they actually were until they reached my wife. She mentioned that it was the variegated nature of the colours that really made them especially attractive. Thr Frida bag was also really good.”

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(Red Floral Architecture) - Posted 4 years ago

“Terrible service. My flowers never arrived. It took 3 days for customer service to confirm they hadn't arrived. Would never buy from again. Do not recommend”

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(Katie Picco Team) - Posted 4 years ago

“First bunch were wrong colour and lasted2 days . Replaced with second bunch were right colour but again only lasted a few days . Disappointed”

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(Red Floral Architecture) - Posted 4 years ago

“The flowers were amazing. Delivered same day and the person loved them. They were also huge!”

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(Monstera Floral Design) - Posted 4 years ago

“Didn't get the flowers I wanted for mothers day and was offered no refund even after having sent pictures. Won't use Floom again.”

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(The Flower Gallery) - Posted 4 years ago

“Really impressed! Ordered for next day delivery. Lots of choice, easy to order and the flowers are beautiful”

Helpful Report

(Monstera Floral Design) - Posted 4 years ago

“Didn’t turn up on time despite same day delivery being promised”

Helpful Report

(Masdevallia Studio) - Posted 4 years ago

Hi Harriet, I'm so sorry that your order was not delivered to your recipient on the desired date. I can see the delay request was declined and as a result a full refund was provided. I know this was not ideal and I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Appreciated the exotic arrangements to choose from which exceeded expectations. Also speedy delivery. Thank you. My daughter in law loved them.”

Helpful Report

(William Paul Floral Design) - Posted 4 years ago

“Great. Easy and delivered the next morning.”

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(Red Floral Architecture) - Posted 4 years ago

“Such good service! Really happy with my purchase and will 100% be using again”

Helpful Report

(Stems Wilder) - Posted 4 years ago

“Very good thanks”

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(Orchidya) - Posted 4 years ago

“TERRIBLE EXPERIENCE - FLOWERS LEFT TO DIE, FLORIST RUDE TO MY MOTHER ON MOTHERS DAY. NO ATTEMPT TO CALL OR LEAVE WITH A NEIGHBOUR AS APPARENTLY ITS "POLICY"”

Helpful Report

(Poppy's Florist) - Posted 4 years ago

Hi Kate I'm so sorry that you have not had a great experience. I understand there were issues related to customer service. I can see you have contacted the Floom Customer Services Team. I can see a resolution of a partial refund has been provided. Please extend our sincere apologies.

Posted 4 years ago

“Brilliant service again! My Mum lives in the USA and I live in the UK, so it’s great to have found a reliable company.”

Helpful Report

(Rachel Cho Floral Design) - Posted 4 years ago

“Flowers were beautiful, mum loved them, they also lasted so long actually the orchids are still going strong on there 4th week. Definitely will us again for sure x”

Helpful Report

(PM Flowers) - Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews