Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Professional, good service and beautiful flowers! 😊 Highly recommended! 🌟”

Helpful Report

(The Flower Fairy) - Posted 4 years ago

“Beautiful selection but way too expensive”

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(Bimba) - Posted 4 years ago

“Very good. Looked even better in life than on website.”

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(Rachel Cho Floral Design) - Posted 4 years ago

“First time using and product delivered with exceptionally short notice. Would happily use again.”

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(Lynne Floral Art) - Posted 4 years ago

“Extremely happy. Ordered flowers the day before Mother’s Day and was able to get delivery next day. Very reasonable prices. Was expecting a mediocre bouquet to be delivered but when I got photos from my mum the flowers were absolutely stunning! Lots of blooms and beautifully presented in a gorgeous box with ribbon. Very happy! Will use this supplier each time I order flowers to the UK from now on (I live in Australia)”

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(Flower Zone) - Posted 4 years ago

“Really great service. Lots of options and speedy delivery. Beautiful selection of flowers ordered right before Mother’s Day and arrive on the Sunday! Thank you :)”

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(Botanique Workshop) - Posted 4 years ago

“Floom is so easy to use and delivered the most exquisite bouquet! I'm halfway around the world and because of Floom I'm able to surprise my loved ones with beautiful flowers.”

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(Ashley's Flowers) - Posted 4 years ago

“Exquisite customer service”

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(Gardenia Of London) - Posted 4 years ago

“I ordered a birthday bouquet for same day delivery from Floom and the whole process was brilliant. Deliver was well within the delivery window even though it was such short notice. The flowers are totally and utterly gorgeous. What I also loved was that even by ordering online, I was still supporting a local business as the site shows you the florist that will be sending the flowers. I'll definitely be back.”

Helpful Report

(Courts Of Rayleigh) - Posted 4 years ago

“There was an initial mix up which resulted in our gift not being delivered, but floom leapt into action to sort out the problem and refunded my delivery charge.”

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(Doolittles Of Covent Garden) - Posted 4 years ago

“Managed to get beautiful peonies outside of season 10/10”

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(Olympia Flowers) - Posted 4 years ago

“Excellent service, made it feel very personal and it was by far the best flowers I’ve got my partner! Highly recommend!”

Helpful Report

(Wild Clover Floral Design) - Posted 4 years ago

“Brilliantly quick in sending the bouquet. However, the flowers lasted only 3-4 days and then sadly died. Really not the usual service we receive from Floom. Truly disappointing.”

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(Gardenia Of London) - Posted 4 years ago

“Everything was quick and as expected. The delivery was delayed to one day but your representative contacted me about it and kindly offered a refund for the delivery fee. The flowers were beautiful and it was a huge surprise for my friend! Thank you!”

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(Floetica) - Posted 4 years ago

“Flowers were beautiful. Very expensive so I expected them to all be in a good condition. sadly two or three were wilting and dying.”

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(Stems Wilder) - Posted 4 years ago

Hi Janet I'm so sorry that you weren't 100% with your order. If you would like the Customer Services Team to investigate this matter further, please do email: support@floom.com with images of the arrangement and we will look into how we can rectify this for you.

Posted 4 years ago

“I was disappointed with my bunch of flowers, they were sprayed flowers in there which made the whole bunch stink of paint. I picked a bunch called 'the orchard' looking for a wild vibe. I don't think I will be ordering again”

Helpful Report

(Sun Florist) - Posted 4 years ago

Hi Grace, I'm sorry that you have been disappointed with your order. I understand your flowers were not what you had ordered. To investigate this further with the florist, I would advise sending images to the Customer Services Team. Please email - support@floom.com

Posted 4 years ago

“Amazing Mothers Day”

Helpful Report

(Flowers And Plants Co) - Posted 4 years ago

“Amazing! So quick, great price, gorgeous arrangement!”

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(Queen's Flowers) - Posted 4 years ago

“Very good service”

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(Blooms By G Kent) - Posted 4 years ago

“Great service and beautiful flowers delivered in a gorgeous vase. Very pleased with the Floom experience!”

Helpful Report

(Floral Ambitions) - Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews