Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and delivery on mother's Day. Glad I could send my mum something personal when out of the country”

Helpful Report

(Red Floral Architecture) - Posted 4 years ago

“The ease of ordering was superior and the flower arrangement was stunning!”

Helpful Report

(Rachel Cho Floral Design) - Posted 4 years ago

“Have been using Floom for over a year now, have had great service’s and product’s. bar one episode. This hasn’t deterred me from continuing to order.”

Helpful Report

(Paeonia Floral Designs) - Posted 4 years ago

“i would never ever will use this place again”

Helpful Report

Posted 4 years ago

Hi Ayakamay Im so sorry that you have been disappointed with the experience. I understand you have been in touch with the Customer Services Team. As a result, a full refund has been processed for you. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Stunning flowers that look unique and even better than the picture. My colleague was delighted with her bouquet! Same day delivery was impressive also.”

Helpful Report

(Clapham Flowers) - Posted 4 years ago

“Beautiful flowers!”

Helpful Report

(Kingfisher Flower Shop) - Posted 4 years ago

“I found a great local florist who created and delivered a unique, high quality arrangement on relatively short notice. She sent me a text once the flowers were delivered with a picture of the arrangement. Communication and quality were great!”

Helpful Report

(Moss & Meadow Designs) - Posted 4 years ago

“A lovely flowering plant made it to London for our daughter’s birthday in great condition and timely fashion, that I ordered the day before from across the pond. Good work!”

Helpful Report

Posted 4 years ago

“Thé flowers we’re not the same as the picture on the website. The delivery was after the previous time. I were informed by email that it was delivered , but 3 days after it has been done !!!”

Helpful Report

(Nettle Design) - Posted 4 years ago

Hi Blandine Im so sorry that you're disappointment with your order. In order to investigate this matter with the florist, you would need to send images. Please send these images to the Customer Services Team on the following email: support@floom.com

Posted 4 years ago

“Flowers were beautiful and delivered on time! Best website to buy flowers from.”

Helpful Report

(Sweet Flowers East) - Posted 4 years ago

“Excellent flowers and awesome service”

Helpful Report

(Red Floral Architecture) - Posted 4 years ago

“Very happy with the website, as well as the flowers delivered to my friends and family in the UK.”

Helpful Report

(Gardenia Of London) - Posted 4 years ago

“Great service and good collection of flowers.”

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(Petals In The Mist) - Posted 4 years ago

“Perfect. Just a bit expensive.”

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(F For Flower) - Posted 4 years ago

“The flowers were gorgeous!! Prettier than I could have ever dreamed of.”

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(Rachel Cho Floral Design) - Posted 4 years ago

“Really nice flowers, well presented and lasted well into the next week. Delivery as expected. There was an issue with the number of flowers but this was very promptly dealt with once they had been made aware and I am a very satisfied customer. I have recommended Floom to several people - some of whom saw the flowers and commented favourably about them.”

Helpful Report

(Lynne Floral Art) - Posted 4 years ago

“I was sending flowers from Canada to my sister for her 40th birthday and was nervous about how it would turn out. But the bouquet that was delivered was better then I could have imagined and she was very surprised. Thank you for helping me celebrate my sister”

Helpful Report

(Noble Garden Florist Weho) - Posted 4 years ago

“Excellent, brilliant service and excellent, brilliant flowers. They arrived with a lovely friendly delivery lady and they looked exactly like shown. I cannot tell you how delighted I am! My Mum absolutely loved them, and they are still going strong long after Mothers day! Highly recommend Floom and also this wonderful florist. Your bouquet was outstanding. Thanks a million!!”

Helpful Report

(Webb & Farrer) - Posted 4 years ago

“Beautiful flowers delivered next day.”

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(Enchanted Floral Design) - Posted 4 years ago

“The recipient loved the arrangement!”

Helpful Report

(Lady Flora) - Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews