Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a next day delivery order and it arrived on time. No complaints!”

Helpful Report

(Secret Garden Rose) - Posted 4 years ago

“Floom went above and beyond. The florist did not have the pot I ordered so Floom added another flower to the mix because of having to change the pot. I was very impressed!”

Helpful Report

(Orchid Republic Santa Monica) - Posted 4 years ago

“Brilliant - quick, ok price and gorgeous, generous bunch of flowers!”

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(F For Flower) - Posted 4 years ago

“I found this company at the height of the pandemic two years ago. Great Find for US folks needing to send flowers to loved ones in the UK! Beautiful Arrangements, Always Delivered on time with care!”

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(Garden Of Eden Flowers) - Posted 4 years ago

“Excellent flowers for birthdays! Have used Floom twice and both the flowers and the delivery were perfect. Will come back!”

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(Bimba) - Posted 4 years ago

“Loved the variety of prices and arrangements available. It was super easy to order and delivery was seamless. Would definitely use Floom for all my future flower orders!”

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(Floral Designer) - Posted 4 years ago

“Floom has an incredible selection of beautiful flowers for every occasion. Perfect to light up someone’s day.”

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(JNJ Floral) - Posted 4 years ago

“Beautiful flowers delivered on the same day and lasted for over a week!”

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(Masdevallia Studio) - Posted 4 years ago

“Truly beautiful.”

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(Seasons A Floral Design Studio) - Posted 4 years ago

“Beautiful bouquet, my only issue was with delivery, my instructions weren’t followed. Would order again however.”

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(La Petite Flower Shop) - Posted 4 years ago

“i booked a same day delivery and it was not delivered on the day”

Helpful Report

(Mad Lillies) - Posted 4 years ago

Hi Bernard Im so sorry there have been issues with your order. I understand you have been in contact with the Customer Services Team and a delivery charge refund was provided. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“The beautiful Easter wreath arrived at recipient in perfect condition and on the date I asked for. Very impressive”

Helpful Report

(Red Floral Architecture) - Posted 4 years ago

“Failed to be delivered. Would NOT recommend.”

Helpful Report

(The Village Florist) - Posted 4 years ago

Hi Jasmine Im so sorry that you have been disappointed with your experience. I understand you have been in touch with the Customer Services Team. As a result, a full refund has been issued to you. You'll receive this in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Quick delivery and beautiful flowers”

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(PM Flowers) - Posted 4 years ago

“Very pleased to have discovered Floom. I needed flowers at short notice and was able to find a very attractive bouquet at a very reasonable price from a lovely florist I'd never heard of. Excellent service.”

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(Bimba) - Posted 4 years ago

“Ordered mother's Day flowers on the actual day, and the flowers were delivered on time and were absolutely beautiful, mum called me today to say 3 weeks later they are still beautiful. Very happy customer”

Helpful Report

(Croydon Blooms) - Posted 4 years ago

“Flowers were OK, but they died less than 4 days after reception. Was expecting a bit more time.”

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(F For Flower) - Posted 4 years ago

“Seamless and just as expected”

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(The Brighton Flower Company) - Posted 4 years ago

“The flowers were appalling. Looked nothing like they were advertised. Most of the flowers were drooping and by 5 days they had all died.”

Helpful Report

(Emily's Flowers And Sweet Treats) - Posted 4 years ago

Hi Helen Im so sorry that you have been disappointed with your order. I understand your flowers were not what you had ordered. In order to investigate this further with the florist, I would advise to send images to the Customer Services Team. Please email - support@floom.com

Posted 4 years ago

“I sent flowers via online from the U.S. to to my sister in Shropshire, U.K. for her new baby! The unique arrangement appealed to me and my sister said the same thing! Price was great and flowers arrived on time as promised! Definitely recommend!”

Helpful Report

(Botanique Workshop) - Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews