Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute rubbish. Flowers were dead when they arrived, and I only got 20% refund - on a £55 bouquet. Ruined Mother’s Day.”

Helpful Report

(Botanique Workshop) - Posted 4 years ago

Hi James Im so sorry that you were disappointed with your order. I understand that only a partial refund was provided. If you would like the Customer Services Team to investigate this matter further, please do email: support@floom.com.

Posted 4 years ago

“Floom is my first choice to deliver flowers, I used two different stores and both were on time and of good quality.”

Helpful Report

(Rose & Mary Richmond) - Posted 4 years ago

“Lovely flowers, great delivery, great customer service.”

Helpful Report

(Essence) - Posted 4 years ago

“Was very easy to order, and it came on time. The flowers were fresh, pretty and well arranged. But the note was a bit sloppy, and the wrapping a little disproportionate to the flowers.”

Helpful Report

(Saville Flowers) - Posted 4 years ago

“Beautiful Bouquets. Same Day Delivery!”

Helpful Report

(The Rooms) - Posted 4 years ago

“The flowers were delivered on time and were very fresh. The arrangement was even better in person than in the picture”

Helpful Report

(Flowers By Coley) - Posted 4 years ago

“Terrible service. I ordered a bouquet for my wife on our 20th anniversary. Not only did the bouquet not get delivered but I wasn’t told it wouldn’t be. Customer services didn’t seem particularly sorry and I had to keep chasing to have any idea what was happening. I gave up on the end and asked for a refund. It the only thing the company managed to do. Never again.”

Helpful Report

(Prima Flora Florist) - Posted 4 years ago

Hi Richard I'm so sorry that you were disappointed with your order. Unfortunately, the florist couldn't fulfil your order. This was being investigated with the florist in the background. As a result, I know this wasn't ideal but a refund was provided. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Wonderful service, fast delivery, beautiful options to choose from.”

Helpful Report

(William Paul Floral Design) - Posted 4 years ago

“I loved the selection of flowers and how they were able to delivery next day to a friend! No issues with the delivery! Thanks you floom.”

Helpful Report

(Finer Flora) - Posted 4 years ago

“Ordered flowers for my girlfriend. Unfortunately, she was out when they were about to be delivered. Floom called that the delivery was coming and when she said where she was, the delivery person delivered them to her in the pub. She was so pleased. The flowers look great too!”

Helpful Report

(Bimba) - Posted 4 years ago

“I used Floom as a last minute alternative on mothers day. I ordered flowers for next day delivery which was cancelled the next morning. I received a coupon for this purchase which I used to purchase another bouquet, now for same day delivery. This was also cancelled within an hour or so. I then had to purchase a third bouquet which finally went through. Whilst this bouquet was delivered, and looked beautiful, the flowers wilted within a day or two. This was especially disappointing given I had paid a premium for these flowers (compared to if I had just gone to a florist). I could accept the premium, for the convenience, if the flowers had not wilted. Overall, a great concept but my experience was unfortunately quite poor.”

Helpful Report

(Flower Connection UK) - Posted 4 years ago

Hi Newanthi I'm so sorry that you have been disappointed with your order. I understand that you had placed 3 orders and 2 of these orders were cancelled. The 3rd flowers were delivered - however, these flowers were wilted. I would recommend contacting the Customer Services Team on the following email: support@floom.com. Please send these images and the Customer Services Team will investigate this matter further with the florist.

Posted 4 years ago

“Beautiful scented flowers which delighted the recipient.”

Helpful Report

(Roots Floral Design) - Posted 4 years ago

“Amazing bouquet of flowers, just wish they updated on the delivery as soon as possible”

Helpful Report

(Orchid Republic) - Posted 4 years ago

“Sent to my relative in the USA from the UK and the process was so easy, with so much beautiful choice! Arrived promptly and my auntie was so happy! Thank you so much :)”

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(Orchid Republic) - Posted 4 years ago

“This is not necessary after replying to the questions!”

Helpful Report

(Yuki Flowers Oxford) - Posted 4 years ago

“With so many local florists to choose from, buying flowers can be overwhelming. I had a beautiful arrangement sent to my friend and they looked just like the photos!!! Very happy with my experience and will definitely use Floom again.”

Helpful Report

(Domonique Rose) - Posted 4 years ago

“Such an easy order process and our clients loved the bouquet”

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(Blooming New York INC) - Posted 4 years ago

“fast, good quality, good price.”

Helpful Report

(William Paul Floral Design) - Posted 4 years ago

“Everything was perfect! The flowers were beautiful and delivery was seamless! Thank you Floom!”

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(Daily Flowers) - Posted 4 years ago

“Beautiful flowers arrived on time!”

Helpful Report

(Emma Florist) - Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews