Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I live in Finland and wanted to send a gift to my son who lives in London. I needed a same-day delivery and googled for options. Floom had a nice, easy to understand website that saved me both time and energy. The flowers and prosecco were delivered just as promised and my son was surprised and happy. Thank You!!”

Helpful Report

(Flùr Flowers) - Posted 4 years ago

“Floom could not fulfill my order”

Helpful Report

(Gardenia Of London) - Posted 4 years ago

Hi Kathryn Im so sorry that we couldnt fulfil your order. I can see you have been in touch with the Customer Services Team. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Great service and beautiful flowers”

Helpful Report

Posted 4 years ago

“Delivery was a day late”

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(William Paul Floral Design) - Posted 4 years ago

“Flowers delivered a day late without any email or call explanation beforehand. These flowers were sent for an occasion. Why am I paying money for your service if you’re not providing the service you offer? Unprofessional and careless. Won’t recommend.”

Helpful Report

(Domonique Rose) - Posted 4 years ago

“I ordered Floom because it showed a Sunday delivery and they were delivered on Monday, I never would have ordered with Floom had I known they would arrive Monday”

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(William Paul Floral Design) - Posted 4 years ago

“SO pleased the flowers were beautiful, I made a purchase with another flower company but after reading their reviews & seeing their social media I quickly canceled & switched. I paid more BUT it was worth it in every way, would 100% use & recommend this company for anyone. Best looking flowers I've ever sent anyone”

Helpful Report

(Botanique Workshop) - Posted 4 years ago

“Made up with them and the service”

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(Red Floral Architecture) - Posted 4 years ago

“Quick and prompt delivery”

Helpful Report

(Bimba) - Posted 4 years ago

Helpful Report

(Windmill Flowers) - Posted 4 years ago

“Very good selection of flowers and quick and easy to order.”

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(Yuki Flowers Oxford) - Posted 4 years ago

“My wife loved the arrangement featuring ranunculus - Ranunculus Twist.”

Helpful Report

(SAHOLA Flower Fashion Boutique) - Posted 4 years ago

“Website needs improving as not easy to navigate.”

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(Rushes) - Posted 4 years ago

“Amazing! Thank you!”

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(F For Flower) - Posted 4 years ago

“Perfect! Thank you, very fast”

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(PM Flowers) - Posted 4 years ago

“Order didn’t arrive. Support team was helpful in trying to get it sorted but by that time they wouldn’t arrive until the next day and the flowers were meant for a birthday and I needed them on the exact day that I ordered them for.”

Helpful Report

(Windmill Flowers) - Posted 4 years ago

Hi Calvin, I'm so sorry that there was a delay with your order and it did not arrive with your recipient on time. As a result, I know this wasn't ideal but a refund was provided. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“I am very disappointed by the flowers that were sent. I looked all over Lorena Eni’s site to find a bouquet that did not come with some kind of vase so that the $150 would be spent on more flowers not some deluxe vase. I chose the blooms of the week because they were the most varied and brightly colored. The drab, spare bouquet that was delivered was a big let down. Instead of a warm hug it was more of an icey handshake. If I wanted something spare and elegant I would have chosen one of the options that suggested that. The photos were entirely misleading.”

Helpful Report

(Lorena Eni) - Posted 4 years ago

Hi Mary, I'm so sorry that you were disappointed with your order. We are keen to chase this up with our partner florist for you. If you would like the Customer Services Team to investigate this matter further please do email: support@floom.com with images of the arrangement received.

Posted 4 years ago

“The recipient was very happy and sent a photo. I was also impressed by the size and quality of the flower arrangement. Thank you.”

Helpful Report

(Rose & Mary Richmond) - Posted 4 years ago

“Very happy with the delivery and the flowers!! Website easy to use”

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(Stems Rebellion) - Posted 4 years ago

“Really pleased to have been able to send my mum a pretty bouquet on Mother's Day, all the way from the Netherlands. They arrived on time, my message was written in a lovely note, and the flowers looked lovely and fresh. This is a fab service for anyone who's living far away from home and wishes to show their loved ones that they're thinking of them.”

Helpful Report

(Gardenia Of London) - Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews