Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On line ordering was simple and the instructions and execution was perfect!”

Helpful Report

(Rachel Cho Floral Design) - Posted 4 years ago

“My friend's mother-in-law passed last week and I sent her some flowers. She was over the moon when she saw the bouquet and I was super impressed myself. I'm glad I could cheer her up.”

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(Everyday Creations) - Posted 4 years ago

“Beautiful roses !”

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(Wagner Floral Designs) - Posted 4 years ago

“Literally the worst, not only did you miss the delivery date but the flowers NEVER ENDED UP COMING. What?????”

Helpful Report

Posted 4 years ago

Hi Jacqueline Im so sorry that you have had a disappointing experience. I understand you have been in touch with the Customer Services Team and a full refund has been issued. I hope we can redeem ourselves should you place an order with Floom in the future.l

Posted 4 years ago

“I sent some flowers as an anniversary present. They were absolutely stunning and very much appreciated. So amazing to be able to do this from overseas, thank you.”

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(Zita Elze) - Posted 4 years ago

“Fast delevery, easy webpage”

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(F For Flower) - Posted 4 years ago

“The flowers I ordered to my friend were not as the picture on the website I was expecting a good presentation for the Boquete I don't think that I will order again”

Helpful Report

(Mary's Florist) - Posted 4 years ago

Hi Aminah Im so sorry that you have had a disappointing experience. I would advise to send in these images to Customer Services to the following email: support@floom.com This the Customer Services team will investigate with the florist.

Posted 4 years ago

“Loved this service! Was able to get a gorgeous bouquet delivered next day, for an extremely reasonable price. Will definitely be using Floom again!”

Helpful Report

(Blossom Flower Shop) - Posted 4 years ago

“Great, efficient service!”

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(Gardenia Of London) - Posted 4 years ago

“Gorgeous arrangements! My go-to for flowers in NYC.”

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(Solim Flowers) - Posted 4 years ago

“Flowers to my mom on Mother’s Day weren’t delivered despite being ordered on time. When questioned the admin stated they couldn’t contact the florist responsible and so were refunding me and giving me a $20 coupon for a future order. Honestly I was happy with the refund and coupon - I don’t know what else they can do in that situation but at the end of the day I ordered flowers for an important event and they didn’t arrive - you can’t get more than two stars for that I don’t think.”

Helpful Report

(The Green Room Quorn) - Posted 4 years ago

Hi David Im so sorry that you were disappointed with your experience. I understand your flowers were not delivered. As a result, these were cancelled and a full refund was provided. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“On the Friday evening before Mothers Day I was panicking as I had left it so late to order flowers for my mum who lives on the isle of wight When i looked at Floom and put in Mum's postcode, it clearly stated which flowers were no longer available for delivery on Mothers Day delivery and those which were. i placed my order and shortly after got an email confirming my order, but unfortunately, i didn't check my emails until late on Saturday night, when i then saw I had another email from Floom, sent 30 minutes after the confirmation email, telling me the florist was unable to deliver to my recipient's area due to unforeseen circumstances. what circumstance can happen in 30 minutes on a friday evening that would prevent a delivery on the following Sunday? the email included a voucher against a future purchase as an apology but it didn;t make me feel better or make up for my mum not receiving mothers day flowers from me for the first time in 20+ years? I can't review the flowers as the order was cancelled, but clearly, there are issues with their website accepting orders when either the stock was unavailable or the address was one they couldn't deliver to, so i would be nervous to use them again.”

Helpful Report

(Gardenia Of London) - Posted 4 years ago

Hi Nicola Im so sorry for the disappointment you have experienced. I understand your order was cancelled. Due to unforeseen circumstances, the florist couldnt fulfil your order. Furthermore, if it is a busy weekend (e.g. Mother's Day) and the florist cant deliver - the policy is to cancel the whole order. I understand a refund has been provided. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Fantastic bouquet right on time.”

Helpful Report

(Rachel Cho Floral Design) - Posted 4 years ago

“First time using floom, very happy with the service, website easy to navigate and order from and order received on time and looked just as one ordered… my daughter was extremely happy and loved them! Would definitely use this service again and highly recommend, thank you floom!”

Helpful Report

(Sunny Florist) - Posted 4 years ago

“Organised from Scotland! Excellent service and would use again. Both recipients delighted.”

Helpful Report

(Rachel Cho Floral Design) - Posted 4 years ago

“So easy to order and got the flowers delivered for the next day on a Sunday!”

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(F For Flower) - Posted 4 years ago

“Really stunning bouquets and deliveries were on time. I live away from my family in another country and I sent for Mother’s Day a bouquet to my aunt and one for my cousin who’s a new mum. They were so surprised and said two weeks later the blooms are still there. I will definitely use Floom again for my UK orders.”

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(Louise's Flower Boutique) - Posted 4 years ago

“Delivery was quick, and the bouquet looked even better than it looked online!”

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(Saints Flowers East) - Posted 4 years ago

“Super easy to order! Gorgeous and ON TIME DELIVERY!!! Very satisfied.”

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(Sol Ambiance) - Posted 4 years ago

“it was easy and fast the flowers were beautiful”

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(Bimba) - Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews