Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was told extremely last minute that flowers would not be able to be delivered on time, leaving me without option to order elsewhere and a barely existent. It is 3 days later and the flowers still have not arrived. Terrible experience.”

Helpful Report

(Wagner Floral Designs) - Posted 4 years ago

Hi Devyn Im so sorry that there were issues related to your order. Due to unforeseen circumstances, the florist couldnt fulfil your order. I can see you have been liaising with the Customer Services Team. I understand that a full refund has been processed. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Beautiful flowers delivered same day !”

Helpful Report

(6 Star Florist And Gifts Corina) - Posted 4 years ago

“My family was thrilled with the flowers - the quality and delivery were wonderful. Would use them again for delivery in NYC.”

Helpful Report

(Q Florist) - Posted 4 years ago

“Sent birthday flowers to my friend. She loved them! Would use this service again”

Helpful Report

(Eloise Rose Floral Design) - Posted 4 years ago

“Beautifully creatd and exceeded expectation. The flowers were professionally delivered at the exact time stated. I will 100% be using Floom again, just perfection. Thank you, F.”

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(Stems Wilder) - Posted 4 years ago

“Easy checkout and flowers have arrived on time, even though it was Easter Sunday”

Helpful Report

(Clapham Flowers) - Posted 4 years ago

“The flowers looked even better than advertised”

Helpful Report

(Lady Flora) - Posted 4 years ago

“Perfect flowers, came exactly how it was on the website”

Helpful Report

(Verdure Floral Design) - Posted 4 years ago

“Superb as ever! Can’t fault the service or quality of flowers.”

Helpful Report

(Poppy's Florist) - Posted 4 years ago

“Good bouquet, but delivered a day late. This was for a birthday so the delivery date does matter.”

Helpful Report

Posted 4 years ago

Hi Dzhavad Im so sorry that your order arrived late. This is the first time you have made us aware of this issue. If you can please contact: support@floom.com - the Customer Services Team can investigate this matter with you.

Posted 4 years ago

“So many beautiful bouquets available!”

Helpful Report

(Flowers & Plants Co.) - Posted 4 years ago

“Terrible terrible service. Flowers arrived a day late, after party. Wrong flowers were delivered. No one was a auto pick up my call”

Helpful Report

(House Of Petula) - Posted 4 years ago

Hi Caroline Im so sorry that you have been disappointed with your experience. I understand that your flowers were delivered late and the wrong flower arrangement was sent. I can see you have been liaising with the Customer Services Team. As a result, through the investigation conducted, a refund was issued to you. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“My order was not delivered on time, and has not yet been delivered. There is no obvious way to seek help from their website, or contact details for whom to follow up with.”

Helpful Report

(The Village Florist) - Posted 4 years ago

Hi Gareth Im so sorry there were issues of delivery with your order. I can see that the Customer Services Team have looked into this for you. As a result, a refund was issues to you. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Though I left my friends phone number and noted to leave the flowers with her neighbors if she wasn’t home, she was not contacted during the delivery process though she had been home all day and received other deliveries. The flowers were not delivered to her apartment; a neighbor four buildings (not floors, literally a different building down the block) over found the flowers. My friend received them four hours later, only bc the neighbor brought them over to the correct address. I emailed Floom shortly after it was discovered the flowers had not been delivered (about three hours before the flowers showed up), and as of yet, have received no response from Floom. Will not use this service again.”

Helpful Report

(Rachel Cho Floral Design) - Posted 4 years ago

Hi Joann Im so sorry for the disappointment caused. I understand the flowers showed up before the delivery notification was sent. Im so sorry this was the case. Ive searched Floom emails and cannot see your correspondence with us. If you can email - support@floom.com - the Customer Services Team can investigate into this matter further.

Posted 4 years ago

“Absolutely stunning arrangement, even more gorgeous than the photo on the website! Wonderful experience.”

Helpful Report

(Nigella SF) - Posted 4 years ago

“Great service. Really impressed. Efficient and nice customer service too”

Helpful Report

(Big Bang Flowers) - Posted 4 years ago

“I ordered next day delivery and they were delivered 2 days later than as requested with no updates. I reached out to customer service with no reply.”

Helpful Report

(Sensational Flowers) - Posted 4 years ago

HI Chelsea Im so sorry for the disappointment you have experienced. I understand your order was delivered 2 days late. I can see that you have been liaising with the Customer Services Team. I can see that a refund was issued for the inconvenience caused. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“My daughter said they were the most exquisite flowers she had ever received”

Helpful Report

(Bimba) - Posted 4 years ago

“Extremely good, thanks very much lovely flowers!”

Helpful Report

(Lilac And Bloom) - Posted 4 years ago

“They didn't arrive! Will be requesting my money back”

Helpful Report

(Agent F) - Posted 4 years ago

Hi Johanna I'm so sorry for the disappointment caused by your order. I understand the order wasn't delivered. I can see you have been in communication with the Customer Services Team. As a result, a refund has been issued. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews