Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were beautiful and arrived on time in great condition, the arrangement was a bit smaller than I thought it would be”

Helpful Report

(Green Fresh Florals + Plants) - Posted 4 years ago

“Very easy to work with and a fantastic product”

Helpful Report

(Floral N5) - Posted 4 years ago

“Fraud. Never receive my flowers.”

Helpful Report

(Broken Pot Flowers) - Posted 4 years ago

Hi Daniel I'm so sorry about the disappointment you have experienced. I understand your flowers weren't delivered. I have looked into this matter and the florist due to unforeseen circumstances couldn't fulfil your order. As a result, I've processed a full refund. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Loved ordering from Floom! Worked out perfectly and was delivered on the same day! Flowers were beautiful!!”

Helpful Report

(Bimba) - Posted 4 years ago

“Terrible customer service. Provided review saying flowers wilted within a few days and their response was I should have contacted within 72 hours and a 10% off coupon. This was after a shambolic delivery/cancelled order saga. All in all terrible service. Some of the florists listed are quality and others aren’t. Hard to distinguish. If you compare to the service I have received from alternative online flower sellers like Freddie’s Flowers, it is worlds apart.”

Helpful Report

(Pinks And Roses London) - Posted 4 years ago

Hi Newanthi Im so sorry about this. As we deal with perishable goods - a complaint has to be raised within 72 hours. This is so we can investigate this further with the florist. Im so sorry this is not what you may have expected. Please accept our sincere apologies.

Posted 4 years ago

“The flowers arrived right on time and my daughter is thrilled with them!”

Helpful Report

(Botanique Workshop) - Posted 4 years ago

“Lovely flowers - just as pictured or described! Had a bit of delivery confusion which is why I have the above rating. My flower were marked delivered 5hrs+ before they actually arrived.”

Helpful Report

(Bimba) - Posted 4 years ago

Hi Serena I'm so sorry there was confusion caused by the delivery of your order. I can now see this was rectified quickly by the Customer Services Team. I'm glad your recipient enjoyed their gift of Flooms.

Posted 4 years ago

“Floom really honours their delivery times, and the array of bouquets available really beats the competition out there. You know what you’re getting with Floom and you can order with peace of mind, the recipient isn’t getting bad flowers or flowers that don’t match the description unlike some other services I’ve tried. I love this service and everyone that has received a Floom I’ve gifted for them loves it too. They’ve set a high bar.”

Helpful Report

(Flower And Plants Co) - Posted 4 years ago

“My flowers weren’t delivered and customer service hasn’t responded.”

Helpful Report

(Sadas Flowers) - Posted 4 years ago

Hi Gretchen Im so sorry for the disappointment you have experienced. I understand your order was missing. Investigating this further with the florist, I've now processed your full refund. You'll receive this in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“The most horrible flower service. They cancelled my order and didn’t even notify me!”

Helpful Report

(Wagner Floral Designs) - Posted 4 years ago

Hi Minas Im so sorry that you feel disappointed with your experience. The Customer Service team tried to do the best they could to get your order delivered. However, there were unforeseen circumstances and the florist couldnt deliver. As a result, your order had to be cancelled. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Great selection of very fine flowers' compositions. Reliable and on time delivery, impeccable customer service and general support/communication. More than excellent value for money!”

Helpful Report

(Anastasia Flowers) - Posted 4 years ago

“Super services - very nice and quality flowers, on time delivery and hand written note!”

Helpful Report

(PM Flowers) - Posted 4 years ago

“Experience was good, but the order didn't go through for some reason and I had to contact customer support. customer support was very helpful and resolved the issue.”

Helpful Report

(Bloom Couture Studio) - Posted 4 years ago

“A reserved number of options, but executed flawlessly! The quality is definitely there, can easily recommend.”

Helpful Report

(Rachel Cho Floral Design) - Posted 4 years ago

“Always great service, even for the last minute orders! Flowers were just beautiful!”

Helpful Report

(Ronny Colbie) - Posted 4 years ago

“Great, stress free experience.”

Helpful Report

(Sun Florist) - Posted 4 years ago

“The flowers looked fresh and came in a nice vase. Delivered within the timeframe promised.”

Helpful Report

(F For Flower) - Posted 4 years ago

“I was able to place an order for delivery on Easter to my mother in an assisted living facility. It said same day delivery if ordered by 1:00pm. I ordered at 9:30am. I received a confirmation, but no delivery. No update. No communication. I tried their website chat who said they would look into the situation. Still no communication. I called and was told they didn't deliver because the shop was closed and they are not sure how the order was able to be go through. But here we are the following day at 1:45pm still with no communication from the shop and the flowers still aren't delivered, but allegedly out for delivery. I picked this specific shot because it was able to deliver on Easter...shame on me. I learned my lesson. I will not be using them again.”

Helpful Report

(Flowers By Coley) - Posted 4 years ago

Hi Tami Im so sorry for the distress caused. I understand your flowers weren't delivered due to the flower shop being closed. Im so sorry for this confusion. I can see you have been communicating with the Customer Services Team. As a result, (though not ideal) your order was cancelled and your refund has been processed. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Great selection of bouquets! Website was a little sluggish.”

Helpful Report

(Bimba) - Posted 4 years ago

“My order was cancelled!”

Helpful Report

(Any Occasions Florist And Giftware) - Posted 4 years ago

Hi Karla Im so sorry that your order was cancelled. Due to unforeseen circumstances, the florist couldnt fulfil your order. I can see you have been liaising with the Customer Services Team. I understand that a full refund has been processed. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews