Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ALL CAME AT THE ADDRESS AND RIGHT DAY AND TIME! VERY PLEASED! THANK YOU!”

Helpful Report

(Blooms By Cag) - Posted 4 years ago

“My aunt was surprised and delighted by what she called the “fragrant and gorgeous bouquet”. Thanks.”

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(Croydon Blooms) - Posted 4 years ago

“Excellent service and great quality flowers”

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(Gardenia Of London) - Posted 4 years ago

“The product surpassed expectations, and delivery was far faster than the estimate given.”

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(Croydon Blooms) - Posted 4 years ago

“The quality of options were excellent and the ease of ordering from overseas and the beautiful arrangement that arrived means I will be using Floom going forward!”

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(Orchidya) - Posted 4 years ago

“Everything was perfect. Delivery on time, Shape of delivery was good. Also, the handwritten note made that gift more beautiful.”

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(F For Flower) - Posted 4 years ago

“Flowers were delivered on time and they were beautiful. Great service, thank you!”

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(Rachel Cho Floral Design) - Posted 4 years ago

“Excellent service! Simple, trustworthy, affordable service and excellent quality of the flowers received!”

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(Mary's Florist) - Posted 4 years ago

“The flowers were not delivered !!!!!!!!!!!!!”

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(Lovely Blooms Decoration Corp) - Posted 4 years ago

Hi Harry I'm so sorry that you've had a disappointing experience. Unfortunately, due to unforeseen reasons - the florist couldn't fulfil your order. As a result, your order had to be cancelled. I can see that you have liaised with the Customer Services Team and a full refund was provided. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“This was the first time I had ever bought flowers to be delivered, and the experience was straightforward. It made things easy to understand, and finding the flowers I needed was even more accessible. 10/10 will buy again.”

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(Noble Garden) - Posted 4 years ago

“Easy ordering and fast delivery. very cute arrangement.”

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(LA Flower Girl) - Posted 4 years ago

“I did not even receive my order for my sisters birthday. No email to say it had been delivered or why it had not been delivered but still took my money. Incredibly disappointing and upsetting.”

Helpful Report

Posted 4 years ago

Hi Amber I'm so sorry that you've had a disappointing experience. Unfortunately, due to unforeseen reasons - the florist couldn't fulfil your order. As a result, your order had to be cancelled. I can see that you have liaised with the Customer Services Team and a full refund has been provided. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Prompt same day delivery! Smooth transaction. A breathtakingly beautifully curated selection, just a tad disappointed in volume of bouquet. In saying that will definitely order again!”

Helpful Report

Posted 4 years ago

Hi Yumnah Thank you for taking your time to review. If you are not happy with the volume of your bouquet - please send images to support@floom.com The Customer Services Team will look into this further for you.

Posted 4 years ago

“Do not use this company. I ordered flowers for a lady’s 40th birthday whose husband was doing some work for us. It was a gesture that would have been greatly appreciated. Not only did the flowers never arrive, it took over a week for Floom to acknowledge this. In 45 years of ordering flowers I’ve never been treated so appallingly and never dreamt the flowers would just never turn up. Now I have to wait up to 10 days for my money back! Do not use this company, absolutely no integrity.”

Helpful Report

(The Village Florist) - Posted 4 years ago

Hi Jackie I'm so sorry that you have been disappointed with your experience. I can assure you that all was being done to get your order delivered to you. However, due to unforeseen circumstances, the florist couldn't deliver your order. Your refund is processed within 48 hours and takes 5-7 working days to clear in your account. Please accept our sincere apologies. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“She loved it.”

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(Solim Flowers) - Posted 4 years ago

“I am based in NZ and have tried to order flowers from other floristry websites in the UK without much luck. Floom was really easy to use, the website was easy to navigate and the person who received the flowers adores them :) thank you for letting me be able to show support to people who have recently lost a loved one, all the way from the other side of the world!”

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(Gardenia Of London) - Posted 4 years ago

“Website very easy to use with good selection. I am in the US and sent flowers to my sister in the UK - she reported them as “absolutely beautiful”.”

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(Mary's Florist) - Posted 4 years ago

“All good as always! Best florist company to work with.”

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(Jean Pascal Lemire) - Posted 4 years ago

“So easy !”

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(PM Flowers) - Posted 4 years ago

“Flowers were a gift, they were lovely. Bobby who delivered them was wonderfully kind as it all got quite complicated! Would definitely use again.”

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(Bobby's Flowers) - Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews