Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

Write Your review

Tell us how Floom made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were fresh and amazing!”

Helpful Report

(F For Flower) - Posted 4 years ago

“Innovative and gorgeous arrangement. My wife loved them”

Helpful Report

(Mademoiselle De Fleur) - Posted 4 years ago

“Flowers were exactly like in the photo. Beautiful! Easy and timely”

Helpful Report

(William Paul Floral Design) - Posted 4 years ago

“So easy. Ordered some flowers for my partner late Saturday night and they were delivered Monday morning. The arrangement was perfect and a great price. Definitely scored me some points!”

Helpful Report

(Blooms By G) - Posted 4 years ago

“Order was not delivered and I was charged!”

Helpful Report

(Park Florist) - Posted 4 years ago

Hi Michelle Im so sorry that there have been issues with your order. I understand your order was not delivered and you have been charged. I can see you're liaising with the Customer Services Team. Before any decision can be made, the Customer Services Team has to investigate this matter with the florist. The Team will get back to you as soon as they can.

Posted 4 years ago

“Delivery was a bit inconvenient. Was taken back to the shop 3 times.”

Helpful Report

(Noble Garden Florist Weho) - Posted 4 years ago

Hi Franki I'm so sorry there have been issues with your order. I have looked into this and as you have mentioned - there have been 3 failed deliveries with your order. The reason this happened as your recipient wasnt at home on any of those deliveries. Florists spend a great amount of time creating their designs - if they feel that the place is not safe to leave- they will return their creations back to the shop. I hope when your recipient did receive their order - they enjoyed your gift.

Posted 4 years ago

“Very happy, great delivery and flowers”

Helpful Report

(Michelle's Flowers) - Posted 4 years ago

“I loved the selection of local flower vendors and the incredible arrangements! The website was very easy to use and the arrangement arrived on time and was GORGEOUS. Thank you!”

Helpful Report

(French Florist LA) - Posted 4 years ago

“Paid for a today’s delivery and didn’t work. the flowers have been delivered the next day.. so, not such a great service.”

Helpful Report

(Le Daisy Flower Shop) - Posted 4 years ago

Hi Alberto Im sorry there have been issues with your order. I understand your order was delivered one day late. I can see that we had been chasing this order. If you would you like for us to investigate this further, please email: support@floom.com

Posted 4 years ago

“I had a couple of great experiences with Floom, but unfortunately on the last two occasions that I have booked through them the flowers have failed to arrive. Very disappointing”

Helpful Report

(The Village Florist) - Posted 4 years ago

Hi Tara I'm so sorry that you've had a disappointing experience. Unfortunately, due to unforeseen reasons - the florist couldn't fulfil your order. As a result, your order had to be cancelled. I can see that you have liaised with the Customer Services Team. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“It was cancelled the morning it was suppose to be sent citing address couldn’t be delivered. Other companies had no problem.”

Helpful Report

(NYC Floral Decorators) - Posted 4 years ago

Hi Lynn I'm so sorry that you've had a disappointing experience. Unfortunately, due to unforeseen reasons - the florist couldn't fulfil your order. As a result, your order had to be cancelled. I can see that you have liaised with the Customer Services Team. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Ordered and paid extra for same day delivery of flowers as a gift. Order did not arrive - no communication received until I reached out. Would not let me cancel until 24 hours of not showing up - by which point i did not want the flowers anymore.”

Helpful Report

(Mockingboard & Magnolia) - Posted 4 years ago

Hi Simon Im so sorry that there have been issues with your order. I understand that your order wasnt delivered. I can see you have contacted the Customer Services Team. Since this review, I can now see that full refund was issued. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Great service!”

Helpful Report

(Amelia Luxury Flowers) - Posted 4 years ago

“Easy to use, fair prices”

Helpful Report

(The Flower Shop Of Chicago) - Posted 4 years ago

“Never used Floom before but after a friend had an accident I needed to send some beautiful flowers for same-day delivery to cheer them up. After finding Floom online I was able to select from flowers that could be sent on the day, and could easily scroll through the many beautiful options and retailers. The site was so easy to use - once selected and paid for my flowers were delivered within a couple of hours and they absolutely made his day! Highly recommend Floom and will definitely use again.”

Helpful Report

(Garden Of Eden Flowers) - Posted 4 years ago

“Nice online access and quick response to changing drop off location”

Helpful Report

(William Paul Floral Design) - Posted 4 years ago

“Very good service, flowers delivered on time, and beautiful flowers.”

Helpful Report

(Olympia Flowers) - Posted 4 years ago

“the ordering experience was great, and the selection and variety of flowers was brilliant. the delivery process was not good though, the window between 10-6 is fine, but the delivery status was never updated so i was unsure when they were actually delivered. this isn't good, and was unsettling, especially as they were a 21st birthday bouquet.”

Helpful Report

Posted 4 years ago

Hi Laurel Thank you for taking the time to review. Im afraid we cannot provide an ETA as each florist has their own delivery planning and times that's why we have to advise on 10am to 6pm delivery window. I'm so sorry if this caused an inconvenience for you. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“It was great! I live in Spain and was able to get a lovely rose for a special someone in London through floom right at the time I wanted it. Amazing quality service. I'm really thankful!”

Helpful Report

(Saints Flowers) - Posted 4 years ago

“Nothing to say aside: amazing!”

Helpful Report

(William Paul Floral Design) - Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews