Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never been so disappointed in a flower delivery in my life. I bought the powerpuff bouquet, and paid extra for the "superior" arrangement. Not only did the bouquet look NOTHING like the image displayed on the website it was way smaller and I don't think it contained any of the flowers in the online image. It was so bad I literally had to call and apologize to my friend when she sent me the photo of the bouquet she received. I am very disappointed as they were very expensive and looked like day old grocery store flowers. I will NEVER use this service again.”

Helpful Report

(Beverly Hills Floral Design Center) - Posted 4 years ago

HI Leila Im sorry you've been disappointed with your order. I can see you have contacted the Customer Services Team. I understand that due to the photo evidence provided this matter was resolved with a refund. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“I was able to get a beautiful, tasteful bouquet for a very reasonable price. The bouquet arrived the next day before 6pm, just as promised. My Mom loved it.”

Helpful Report

(Bloomie Flower Studio) - Posted 4 years ago

“Exactly what ordered, exactly prompt delivery; great service. Shall use Floom again”

Helpful Report

(Gardenia Of London) - Posted 4 years ago

“Beautiful flowers, delivered within hours”

Helpful Report

(Phillo) - Posted 4 years ago

“Really easy and speedy delivery! Fantastic for last minute”

Helpful Report

(The Flower Gallery Mill Hill) - Posted 4 years ago

“Great service”

Helpful Report

(Gardenia Of London) - Posted 4 years ago

“Flowers were not delivered within the time frame specified. I was happy though with the response from the customer service team, which was reasonably timely.”

Helpful Report

(Larkspur And Lavender) - Posted 4 years ago

Hi Emma I'm sorry, there were issues with the delivery of your order. I understand that you have been in touch with the Customer Services Team who were able to investigate this issue for you. I hope your recipient enjoyed their gift of flooms.

Posted 4 years ago

“The worst service of flower delivery I have hired. The first time they cancelled my delivery on the day it was due (got a refund and a 15% discount voucher). The second time they didn't deliver on the day it was due (today) and I still don't have any feedback or notice about that.”

Helpful Report

(Any Occasions Florist And Giftware) - Posted 4 years ago

Hi Karla I'm sorry, there have been issues with your order. In order to look into this matter, I'll have to investigate this matter further with the florist. I've contacted the florist and will get back to you as soon as I can.

Posted 4 years ago

“Great same day delivery service and flowers looked better than the online photo!”

Helpful Report

(Not Just Flowers) - Posted 4 years ago

“Terrible service, placed my order on a very expensive flower to be delivered in 2 days for a birthday, after taking my money , I received a email apologising that they cannot deliver in the area of recipient !! Money will be refunded to me in 5-7days which is over £70, which means in the meantime I have to search elsewhere again and borrow money to be able to get this for next day as the money won’t be in my account for another week! It’s a expensive place with very low service.. Extremely disappointing and will not recommend the place ..”

Helpful Report

(Fabienne Egger Flowers) - Posted 4 years ago

Hi Nas Im so sorry for the inconvenience caused with your order. Unfortunately, the florist wasn't able to fulfil your order. As a result, your order was cancelled. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Beautiful flowers, however flowers were delivered to the wrong house despite providing the correct address”

Helpful Report

(Clapham Flowers) - Posted 4 years ago

Hi Pavitra I'm sorry that there have been delivery issues with your order. I understand your order was delivered to the wrong address. If you can send further details to; support@floom.com - the Customer Services Team will investigate this matter further with the florist.

Posted 4 years ago

“Awesome service”

Helpful Report

(Flower Workshop LA) - Posted 4 years ago

“Very speedy service and lots of choice”

Helpful Report

(Lavender Green) - Posted 4 years ago

“So easy. I've used Floom a few times. Always impressed with the bouquet. The delivery is always perfect. Only flower delivery service I use in London.”

Helpful Report

(Wells Florist) - Posted 4 years ago

“Excellent Service”

Helpful Report

(Little Garden) - Posted 4 years ago

“Easy to use online ordering and prompt delivery at great prices.”

Helpful Report

(Rachel Cho Floral Design) - Posted 4 years ago

“She LOVED the Diamond Roses - Thanks”

Helpful Report

(Floral Fantasy) - Posted 4 years ago

“I have found several really good florists through floom and all of my friends and family always are so happy to receive the flowers we send.”

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(Orchid Republic) - Posted 4 years ago

“Great service!”

Helpful Report

(Bobby's Flowers) - Posted 4 years ago

“My sister loved the flowers and said it was the best bouquet she had ever received.”

Helpful Report

(Belle De Jour) - Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews