Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing and well delivered”

Helpful Report

(Edie Rose) - Posted 4 years ago

“The service itself was decent (online payment, delivery), unfortunately, the flowers were quite disappointing. There was only one peony and the buds didn't open. The flowers died within less than a week and white fungus developed on the eucalyptus. (I had cut the stems and replaced the water after a few days)”

Helpful Report

(Larkspur And Lavender) - Posted 4 years ago

Hi Maude Im sorry that you were disappointed with your order. I understand that flowers were not of good quality. I'm keen to get this issue resolved. If you can send images to: support@floom.com - I'll investigate this further with the florist.

Posted 3 years ago

“Flowers didn't arrive”

Helpful Report

(FLWRS Mood) - Posted 4 years ago

Hi KTW Im sorry that your order was not delivered. I understand you have been in touch with the Customer Services Team. Though, this isnt ideal - I can see that a refund has been processed. You'll receive this in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Good delivery, on time. Flowers beautiful. Was hoping the card message would've been typed and printed but lovely all the same.”

Helpful Report

(Clapham Flowers) - Posted 4 years ago

“Considering the cost of the flowers ($80/£64!!) they arrived not looking good at all, with many of the flowers looking a couple of days away from death. For that price I'd expect some nice buds that haven't even opened yet, not an arrangement that looks sloppy and close to the end of its life!”

Helpful Report

(Rachel Cho Floral Design) - Posted 4 years ago

Hi Sarah Im sorry that you're disappointed with your order. I understand that the flowers were not fresh. In order to investigate this matter further with the florist, please email images to: support@floom.com Here the Customer Services Team will look into this matter for you.

Posted 3 years ago

“Flowers never arrived despite guaranteed delivery - refund process quite efficient at least.”

Helpful Report

(Denise's Flowers) - Posted 4 years ago

Hi Erin I'm sorry that your flowers were not delivered. Im glad that your refund was processed in a timely manner. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Managed to get a next day delivery booked on sunday night for a bank holiday Monday delivery. Brilliant service. Thank you!!!”

Helpful Report

(Poppy's Florist) - Posted 4 years ago

“Beautiful bouquet, looked exactly like the website photo, delivered on time, all round great service. Will definitely use them again.”

Helpful Report

(Clapham Flowers) - Posted 4 years ago

“Trying to find a florist to deliver on Sunday bank holiday was challenging - Floom to the rescue delivered a beautiful bunch within hours!”

Helpful Report

(Rose & Mary) - Posted 4 years ago

“I paid extra for next day delivery for a gift to a client who was going on holiday the next day, but the bunch never arrived. I had to chase up and customer service told me they were being delivered the following day, I chased up again and the bunch was still not delivered and they said they had cancelled my order - No one communicated with me until I chased up - very annoying and embaressing will not be using the service again”

Helpful Report

(Cora Louise) - Posted 4 years ago

Hi Izzy Im sorry that there have been issues with your order. I understand your order was cancelled. The Customer Services Team were chasing your order in the background. As there were unforeseen circumstances for the florist- this order was cancelled. I know this was not ideal but your refund was processed. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Floom has a lovely bouquets, I had such a hard time choosing one!”

Helpful Report

(Rachel Cho Floral Design) - Posted 4 years ago

“The arrangement was as beautiful as pictured and even included a handmade card instead of printed. Super happy and will be ordering from the florist again!”

Helpful Report

(Dragonfly Floristic) - Posted 4 years ago

“First time using Floom and would order again due to the above and beyond delivery of my flowers. In general, Floom has a high-quality range of options to choose from and the website UI is more polished than their competitors. I had put in the delivery instructions that I was sending to a theater box office and requested delivery before the play start if possible. Kudos to the team for their perfect timing! Not only was the delivery perfect, but the flowers selected were fresh and ‘about to pop’! I didn’t think I would be so impressed with the company! 10/10 would recommend based off my first experience”

Helpful Report

(Sunny Florists) - Posted 4 years ago

“Flowers were stunning and arrived on time. They look even more beautiful than in the photo and the recipient was over the moon. Thank you.”

Helpful Report

(Flowers By Jennifer Ashe) - Posted 4 years ago

“Flowers arrived in good time, and the delivery driver was very kind. The flowers were beautiful and reasonable priced.”

Helpful Report

(F For Flower) - Posted 4 years ago

“Very disappointed order got canceled in the afternoon the day of the delivery.”

Helpful Report

(Flowers By Diamond's Treasures) - Posted 4 years ago

Hi Nick Im sorry that there have been issues with your order. I understand your order was cancelled. The Customer Services Team were chasing your order in the background. As there were unforeseen circumstances for the florist- this order was cancelled. I know this was not ideal but your refund was processed. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Incredible!”

Helpful Report

(Bloom House) - Posted 4 years ago

“Delivery got cancelled and yet to recieve my refund”

Helpful Report

(Flowers By Lora) - Posted 4 years ago

Hi Hana Im sorry that there have been issues with your order. I understand your order was cancelled. The Customer Services Team were chasing your order in the background. As there were unforeseen circumstances for the florist- this order was cancelled. I can confirm your refund is processed. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“We absolutely love Floom! They are our go-to florist for all the special gifts of appreciation we send. The arrangements are always stunning, and our recipients never fail to let us know how much they adore them.”

Helpful Report

Posted 4 years ago

“Lovely flowers and same day delivery! Thank you Floom”

Helpful Report

(Flower Station) - Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews