Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Floom has always delivered as promised, and they also use local florists which helps small businesses and saves on emissions from long distance transport.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Very timely and reliable bouquet delivery service , with a beautiful array of flower arrangements to choose from!”

Helpful Report

(Rushes) - Posted 3 years ago

“Selection and online experience was great. Isn’t always easy with living in 2 different countries. Flowers arrived looking a little “weak and worn down”. Almost dead on 2nd day. Not sure if convenience of ordering is worth it for flowers that may not last.”

Helpful Report

(Saint Flowers) - Posted 3 years ago

Hi Mike Im sorry that you're disappointed with your order. Im keen to look into this further for you. If you can send this image to the following email: support@floom.com - I'll investigate this matter with the florist.

Posted 3 years ago

“Beautiful, fresh, colorful bouquet of tulips. Exceeded expectations. 🌷🌷”

Helpful Report

(Green Fresh Florals & Plants) - Posted 3 years ago

“Easy ordering, fast delivery and great flowers!! What more can you ask for?”

Helpful Report

Posted 3 years ago

“Did not receive order.”

Helpful Report

(Exquisite Stems) - Posted 3 years ago

Hi Michael Im sorry that your order didnt arrive. The Florist Support team are aware of this and currently investigating this issue with the florist. You will receive a response from the Customer Services Team within 24 hours.

Posted 3 years ago

“Flowers delivered on wrong day.”

Helpful Report

(Noble Garden Florist Weho) - Posted 3 years ago

Hi Loulou Im sorry that your order was delivered on the wrong day. I understand the order was for Sunday 8th May. I'm keen to look into this matter for you. If you can write a message to the following email with details I will investigate this matter further with the florist. Email: support@floom.com

Posted 3 years ago

“I ordered tulips for mother day and was delivered died tulips very disappointed”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

Hi Ivan Im sorry that you're disappointed with your order. I understand the flowers delivered were not fresh. In order to investigate this matter further with the florist - please can you send this image to the following email: support@floom.com The Customer Services team will look into this further.

Posted 3 years ago

“Beautiful flowers, left a very good impression”

Helpful Report

(Floral Hall) - Posted 3 years ago

“Beautiful bouquet. On time delivery for Mother’s Day!”

Helpful Report

(SAHOLA Flower Fashion Boutique) - Posted 3 years ago

“Ordered flowers for my sister in law after giving birth. The flowers arrived on schedule and lovely!”

Helpful Report

(New York Blooms) - Posted 3 years ago

“At the time they were lovely, however as it was a close out was not able to view them”

Helpful Report

Posted 3 years ago

Hi Tue Thanks for taking the time to review. I'm not quite sure what the issue with your flowers is. Please can you send images to support@floom.com Here the Customer Services Team will look into this matter further for you.

Posted 3 years ago

“Floom was super easy to use and I really appreciated being able to filter through delivery days and order from local florists. Thank you!”

Helpful Report

(Flowers Of The Valley) - Posted 3 years ago

“Great website! So easy and some of the most beautiful flowers I have ever seen!”

Helpful Report

Posted 3 years ago

“This is the first time I have used Floom, and I am very impressed! My mother has been very ill and it was the first time I saw her smile in a long time when she received the beautiful arrangement. High quality, artistic arrangement, just beautiful. The delivery person also texted my mum letting her know a time frame for the delivery. I will certainly use again!”

Helpful Report

(PM Flowers) - Posted 3 years ago

“The flowers were amazing!l. A lovely selection of blooms and super fresh. Fantastic colours. The price was so reasonable. The best flowers we have ever ordered. Beautiful vase too. Superb value for money.”

Helpful Report

(Olympia Flowers) - Posted 3 years ago

“Quick and affordable service. Blooms are beautiful”

Helpful Report

(PM Flowers) - Posted 3 years ago

“Very nice bouquet of flowers, delivered promptly, and look great”

Helpful Report

(Wheal Sara Flower) - Posted 3 years ago

“Nice app and easy to use. I have not gotten what I order because it is scheduled for the 10th but I am sure it is going to be beautiful once I get it.”

Helpful Report

(Green Fresh Florals & Plants) - Posted 4 years ago

“Blooming lovely 💐💕👏 Xxxxxxxxxxxxxxxxxxxxxxxxxxx is”

Helpful Report

(Lilac & Willow Flowers) - Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews