Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great flowers and service”

Helpful Report

(Windmill Flowers) - Posted 3 years ago

“worse customer experience ever!!! they didn't deliver on the day and didn't even inform me when I contacted them they said the florist was responsible and they would chase and come back to me the next day....NOTHING ...I CHASED AGAIN ! and finally on day 3 they informed me the flowers due on a birthday 3 days before would not be delivered....they offered me a discount to book again....as if I would ever trust them again....DONT BOOK WITH THESE GUYS IF YOU HAVE AN IMPORTANT OCCASION”

Helpful Report

(Polen) - Posted 3 years ago

“Very disappointing cancelling my order for International Mothers day flowers with very short notice”

Helpful Report

(Blooms By G Kent) - Posted 3 years ago

“Love the service: love the fact that we know which florist we are ordering from as I want to support local businesses. The quality (beauty / aroma) of the bouquet was amazing!”

Helpful Report

(Blooms By MG) - Posted 3 years ago

“Flowers delivered looked different to what was advertised and expected”

Helpful Report

(Lavender Green) - Posted 3 years ago

Hi Greg, we are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“$150 was overpriced for what was received. The single orchid stem and 9 rose stems did not come in a vase or something to preserve them. Also, the roses were nearly dead by the time they arrived.”

Helpful Report

(Noble Garden Glendale) - Posted 3 years ago

“A big fat ZERO is what I would give if I could. My mother did not receive her flowers and I got an email at 4:30pm saying “sorry we can’t deliver we will refund your money” but by then it was too late to run out and get new flowers for her. What a joke this company is. DO NOT USE THEM!”

Helpful Report

(Aroos Flower) - Posted 3 years ago

“Flowers showed up a day early when I paid extra for a specific day, were wilted, and I paid for the largest bundle and it was extremely small”

Helpful Report

(Noble Garden Florist Weho) - Posted 3 years ago

Hi Joseph, we are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“I LOVE FLOOM!! they are always SO reliable esp since I live in the US and my aunt lives in the UK they make it easy for me to send her plants and flowers internationally! Always great service and communication! My GO TO! Thank you FLOOM!!!”

Helpful Report

(Alyson Mowat) - Posted 3 years ago

“flowers not delivered for mothers day”

Helpful Report

(Rosebud Florist) - Posted 3 years ago

“The flowers delivered looked very different from the picture. Way less flowers, cheaper flowers, no succulents even though the description specifically mentioned them.”

Helpful Report

(Flowers By Coley) - Posted 3 years ago

Hi Scott, we are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“I usually love Floom. I found 3 amazing local florists via their site. This time, for Mother’s Day, it has me thinking Floom is best used not for holidays but casual flower sending. I ordered 2. One for an aunt that was delivered today successfully. One for my MOTHER that was supposed to be delivered YESTERDAY and has yet to arrive at 6:30p today. Not once did the florist contact me. I had to contact Floom. My order has been “on the way” since 10pm last night. To say I’m furious would be an understatement. Mother’s Day is basically over! Flowers are not inexpensive and I ordered in a dance to surprise my lovely mother FOR mother day— delivering the day before even. Now it looks like I treated my aunt and not my mother. Conversely, my aunt loved her flowers. They were from a different florist. So I guess it half way worked out. It’s just the most important person is empty handed on this important holiday. Disappointing experience.”

Helpful Report

(Quincy Flowers) - Posted 3 years ago

Hi Shamieh, thank you for your review and for choosing Floom! We're sorry to hear about your experience. I can see that you reached out to us via our support line for a resolution regarding your order. We hope that you are happy with the outcome however if you have any additional questions, please contact us via support@floom.com

Posted 3 years ago

“The flowers were beautiful and right on time. It is hard to send flowers internationally but Floom makes it the process short and simple.”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Loved the options that were available”

Helpful Report

(Albert N Floral) - Posted 3 years ago

“I placed two orders on different days. The first order never arrived and the second order was canceled after two days. I'm really displeased with the service. Be sure to partner with florists who 1)are available to fulfill an order and 2) offer more than 15% off when an order is canceled. It could be a very special occasion that could be missed that causes a last-minute scrambles for your customers.”

Helpful Report

(Le Fleur D) - Posted 3 years ago

“The bouquet was beautiful, just as pictured and delivered as scheduled on a busy holiday weekend. I would definitely use them again.”

Helpful Report

(Lamassu Floral) - Posted 3 years ago

“Terrible. Ordered flowers for someone. Two days before they were to be delivered I got a message they couldn't do it and would refund my money.”

Helpful Report

(Picked Blooms) - Posted 3 years ago

Hi John I'm sorry that your order was cancelled. Due to unforeseen circumstances, the florist couldn't fulfil your order. I can you have communicated with the Customer Services Team. I know this wasn't ideal but a refund has been issued and will reach your account in 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“I live in Canada and my mom lives in England and I can always count on Floom to make special occasions extraordinary..Thank you, Floom!”

Helpful Report

(Brigitte Personal Flowers) - Posted 3 years ago

“Love the flowers and the price”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“The Mother’s Day showed a day earlier than expected and she love them.”

Helpful Report

(Paradise Florist 207) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews