Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I loved the service, she loved the flowers”

Helpful Report

(Blooms At London) - Posted 4 years ago

“Did not receive the flowers & vase I ordered, very disappointing !!! For that price, I would have got better flowers at Trader's Joe”

Helpful Report

(Bel Air Flowers) - Posted 4 years ago

Hi Josee I'm so sorry for the disappointment you have experienced. I understand the flowers that were received were not to your expectations. I can see you have been in contact with the Customer Services Team. As a result, a refund was issued. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 4 years ago

“Sent flowers to my god daughter for her 16th birthday and they were gorgeous. So bright, fresh and beautiful. And it was a same day order and arrived promptly! Def will order through Floom again!”

Helpful Report

(Green Fresh Florals & Plants) - Posted 4 years ago

“Great bouquet as a gift.”

Helpful Report

(Inspirations Florist) - Posted 4 years ago

“Wonderful service and absolutely stunning flowers. Would definitely recommend and use again!”

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(Inspirations Florist) - Posted 4 years ago

“Delivered one day early but the bouquet is gorgeous and the process was easy!!”

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(Lavender Green) - Posted 4 years ago

“Excellent service, on time delivery, beautiful bouquet. My wife was really happy!”

Helpful Report

(The Green Room Quorn) - Posted 4 years ago

“Delivery in time, beautiful flowers”

Helpful Report

(Mad Lilies) - Posted 4 years ago

“The flowers were updated without extra charge since they didn’t have the type of roses from the pics. Although i loved the new roses the bouquet didn’t have any of the accent flowers on the pic making it just a bouquet of roses. They were pretty but not what I thought my loved one was going to get.”

Helpful Report

(Floetica) - Posted 4 years ago

“The florist that helped with our purchase, Vanessa, was so friendly and wonderful and made sure that the succulent garden that I got for my mom looked just splendid! I ordered same day and they took care of it with a quick delivery and a cheerful demeanor. Will definitely look to them for the next flower delivery!”

Helpful Report

(Urth Gardens) - Posted 4 years ago

“The flowers looked like the image on the site and I was most impressed with the hand writen card.”

Helpful Report

(Katharina Stuart Floral Art And Design) - Posted 4 years ago

“Very convenient”

Helpful Report

(Mad Lilies) - Posted 4 years ago

“It was really easy for me to find the flowers I was looking for, and I loved that I could add a different vase and candle (from this specific florist). It felt like i could really customize my delivery and my partner loved them. And i like that the app told me where the flowers were at - on the way / delivery etc -”

Helpful Report

(Le Jardin Rose) - Posted 4 years ago

“Fast, and beautiful as described”

Helpful Report

(Sunny Florist) - Posted 4 years ago

“my credit card details got stolen after using floom, would not reccomend to anyone.”

Helpful Report

Posted 4 years ago

Hi Amy This is an extremely serious situation. I will be contacting the Order Processing Team to look into this. All of our online payment portals are encrypted and safe to use. I will be emailing you for further details to look into this serious matter.

Posted 4 years ago

“ordered next day deluvery. The flowers were beautiful and arrived in good time! Worth the money.”

Helpful Report

(Pot Pourri Flowers) - Posted 4 years ago

“Beautiful flowers and on-time delivery!”

Helpful Report

(Olympia Flowers) - Posted 4 years ago

“I have never sent flowers that disappointed; the arrangements are beautiful, and my receipts have always loved your work.”

Helpful Report

(Orchidya) - Posted 4 years ago

“sound flowers”

Helpful Report

(The Blossom House) - Posted 4 years ago

“Beautiful flowers. Great service. Very easy and user friendly website experience.”

Helpful Report

(Elsie Mayflower) - Posted 4 years ago

Floom is rated 4.4 based on 21,566 reviews