Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super easy & my friend loved the flowers, I highly recommend!”

Helpful Report

(Flower You) - Posted 3 years ago

“My flowers were due to be delivered 6 days ago, they haven't arrived and I have not received any update.”

Helpful Report

(Sweet Flowers) - Posted 3 years ago

We are so sorry to hear your order has not arrived. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Quick delivery and lovely flowers”

Helpful Report

(Le Jardin Hayes) - Posted 3 years ago

“I sent some flowers for my daughter's birthday choosing Floom because they guaranteed next day delivery 7 days a week.As the birthday was on a Sunday I was reassured that the delivery would go-ahead by the information on the website. However the flowers were not delivered until the Monday - she was very happy with them but I was rather cross that I had been charged extra for the Sunday delivery slot. I paid £9.99 and shall not be using Floom again as they did not offer to refund the money.”

Helpful Report

(Wheal Sara Flower) - Posted 3 years ago

Hi Maggie thanks for taking the time to leave us a review and flagging up that your delivery charge had not been refunded, this has now been processed and will be with you soon, apologies this did not happen on the day.

Posted 3 years ago

“The flowers were ordered as a gift, the staff were prompt and helpful with my queries. They did everything to ensure same day delivery, the bouquet was stunning. Thanks to the team at Floom, and supporting local florists.”

Helpful Report

(Mad Lillies) - Posted 3 years ago

“Beautiful flowers delivered very quickly”

Helpful Report

(Stems Wilder) - Posted 3 years ago

“Great products”

Helpful Report

(Blooms By Cag) - Posted 3 years ago

“The delivery was prompt.”

Helpful Report

(Jaime's House Of Flowers And Gifts) - Posted 3 years ago

“quick and easy order process, flowers delivered promptly (I ordered same day delivery and flowerrs were delivered 4 hours or so after ordering!) and recipient was very happy with how they looked”

Helpful Report

(Flùr Flowers) - Posted 3 years ago

“The bouquet was perfect, just as shown in the photo online, and it arrived without delay. I am very pleased with the overall experience and will certainly use FLOOM again. Thank you for the excellent service.”

Helpful Report

(Pinks And Roses London) - Posted 3 years ago

“I ordered a bouquet with wrapped and larger size paid so much they shorten the stenosis and didn’t give much flower and didn’t wrapped i Also they left with out any hard cover in a glass vase and with less flower arrangements and shorten the stem for the wind it fall and gone apart”

Helpful Report

(Inspirations Florist) - Posted 3 years ago

Hi Suhanya, we're so sorry you were disappointed, I can see our customer support team has been working with you and have asked you to supply images of what was received in order to investigate

Posted 3 years ago

“Bouquet was late”

Helpful Report

(Big Bang Flowers) - Posted 3 years ago

HI Sarah I'm so sorry your order was delayed we are so sorry to hear this. Please do send us an e-mail over at support@floom.com in order for us to help you with this

Posted 3 years ago

“Good service and timing worked as planned.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Wonderful flowers, great service, I`d recommend Floom to anyone!”

Helpful Report

(Abigail's Flowers) - Posted 3 years ago

“Floom was very easy and user friendly.”

Helpful Report

(Freedom Floral) - Posted 3 years ago

“Beautiful flowers and excellent customer service!”

Helpful Report

(Lorena Eni) - Posted 3 years ago

“Misleading. From the image, I expected the plant to be much larger.”

Helpful Report

Posted 3 years ago

“flowers never arrived, its been over 4 days and still no one has contacted me. did the live chat thing with costumer service to get my money back hopefully they’ll give it back but it was very rushed and didn’t give me any assurance that it will happen, will see”

Helpful Report

Posted 3 years ago

“The flowers were lovely and arrived right on time.”

Helpful Report

(Adore Floral) - Posted 3 years ago

“delivery was a day late despite me ordering the day before I wanted it delivered”

Helpful Report

Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews