Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their same day delivery is brilliant. Really pleased to see the status change to delivered within a few hours of ordering.”

Helpful Report

(Lily Jones And The Art Of Floristry) - Posted 3 years ago

“Delivered flowers for my friends bday in NYC! She wasn’t answering the door so they rerouted the flowers to her boyfriends apartment. That was so nice of them!”

Helpful Report

(SAHOLA Flower Fashion Boutique) - Posted 3 years ago

“Delivered on time to a very happy little girl, thank you!”

Helpful Report

(Eloise Rose Floral Design) - Posted 3 years ago

“The flower received looks nothing like the picture online”

Helpful Report

(Flowers On Essex) - Posted 3 years ago

Hi Yangzi We are so sorry to hear this. Please do send us an e-mail over at support@floom.com with your image of what was received and we will be happy to assist you to resolve this .

Posted 3 years ago

“Bitterly disappointed with my recent experience of Floom. I ordered a large bouquet for my sisters 50th birthday however they did not fulfil the order and no flowers were delivered. My family and I had pooled resources to buy a nice bouquet and I feel dreadful as they too have been let down. Despite numerous attempts to make contact with the customer services, no one was available to take my call so left multiple voicemails. Finally received a brief email response and now waiting for a refund. Oh an I was offered a measly 15% off as an apology!! Sorry but you’re only 50 once… certainly don’t want to risk ruining another birthday. First and last time I consider using this company.”

Helpful Report

(Forever Yours) - Posted 3 years ago

Hi there Thanks for taking the time to leave us a review, a full refund has been processed which will be with you in the next few days, we're so sorry to have let you down on such a special birthday.

Posted 3 years ago

“I ordered flowers to be delivered to my mother who lost her husband in very sad circumstances two years ago. It was during the lockdown and he died in hospital and she was not allowed to see him or be with him. I ordered a hand-tied bouquet to be delivered on the 2nd anniversary of his death. My mother was absolutely delighted with the beautiful flowers - so thank you. I felt reassured that Floom use local florists.”

Helpful Report

(Wheal Sara Flower) - Posted 3 years ago

“Fresh, was happy with my purchase”

Helpful Report

(Matles Florist) - Posted 3 years ago

“I had to place an order from The US to a friend that leaves in London. It was the bes lt deliver service I ve had used. So efficiently , easy to order online and accept my American card for payment. I’m only using Floom in the Uk from now on.”

Helpful Report

(PM Flowers) - Posted 3 years ago

“I use floom to send flowers from the US to the UK and have always been very pleased with the results. Excellent selections arrive fresh and as advertised.”

Helpful Report

(PM Flowers) - Posted 3 years ago

“Great delivery and communication.”

Helpful Report

(Phillo) - Posted 3 years ago

“failed to deliver my flowers AT ALL, then took several days to refund me after having to contact someone multiple times. absolute worst company i have ever dealt with.”

Helpful Report

(Its Just For You) - Posted 3 years ago

Hi Jeff, thank you for your review. I am sorry your flowers were not received by your recipient. I have looked into this and can see this was being investigated by the customer service team for you. As a result, I can see a refund was provided. I'm sorry for the inconvenience caused here and for the delay in processing your refund for you. We hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“I bought a bouquet and a candle. They forgot the candle…so dissapointed!”

Helpful Report

(Botanique Workshop) - Posted 3 years ago

Thank you for your review. I am sorry the candle was not received in your original order. However, I have had a look into this and can see this was chased up by our customer service team and a new candle was delivered to your recipient. Please do reach back out to us if you have any further queries.

Posted 3 years ago

“My delivery was late and I have not been compensated for this issue.”

Helpful Report

(Blackistone Florist FC) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“The flowers were delivered as expected and they were absolutely beautiful.”

Helpful Report

(Blossom And Thread London) - Posted 3 years ago

“I've been told the flowers were lovely and the ordering process was very easy, but they did not arrive on the designated day - rather 2 days later sadly.”

Helpful Report

(Flower Folk) - Posted 3 years ago

We're glad the flowers were great and this was an easy process for you but so sorry to hear about the delay. Our CS team has popped you an email to get this resolved for you!

Posted 3 years ago

“A last minute panic for a flower delivery led me to floom to whom were the only service that could/would deliver to my father's remote location at such little notice and Wowzers, they did not diapoint. A stunning bouquet and vase exceeded any expectations. 1 Very happy father & 1 one very happy son. 🤗”

Helpful Report

(PM Flowers) - Posted 3 years ago

“My wife loved it! Came within a reasonable hour. And they followed the directions perfectly. Would over again.”

Helpful Report

(Sol Ambiance) - Posted 3 years ago

“Easy to use service, such a good choice of bouquets, styles and price ranges. I used the same day service and communication/service/delivery/product was all excellent - The recipient of my flowers was really happy :)”

Helpful Report

(Bimba) - Posted 3 years ago

“Die Blumen sind frisch, riechen gut, werden hoffentlich lange halten, als Bonus gab es eine kleine Tüte mit etwas für die Blumen) 5 Sterne, werde ich wieder verwenden, DANKE!)”

Helpful Report

Posted 3 years ago

“A really disappointing experience. My flowers weren’t delivered same day (as confirmed) and this wasn’t communicated to me until I asked. Response time from customer service was very inconsistent.”

Helpful Report

(FLWRS Mood) - Posted 3 years ago

We're sorry for your disappointing experience! I can see this has since been resolved but we do apologise for the invoncenience caused.

Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews