Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty flowers”

Helpful Report

(Matriach) - Posted 3 years ago

“Very user friendly!”

Helpful Report

(Flowers Of The Valley) - Posted 3 years ago

“Very pleased with flowers, my friend was over the moon with them for her birthday. Great quick delivery at short notice. Many thanks”

Helpful Report

(Vinetta Flower Gallery) - Posted 3 years ago

“Ordered for my friends mum and dad after the loss of their fur baby. They were very impressed with the quality amd size of the bunch. Helped brighten their day a little at a very sad time. Excellent quality for the price.”

Helpful Report

(Monstera Floral Design) - Posted 3 years ago

“Oddly the flowers delivered were not at all similar to those ordered. I was quite disappointed when I saw a picture of the bouquet delivered.”

Helpful Report

(Flowers On Essex) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“I reside in the US and needed to send some sympathy flowers to the UK.I wanted to use a local florist and Floom was so easy to use and helpful with determining what local flowers/florist was available for my recipients zip code. The delivery availability options were good even on short notice, and they delivered on time. I will be using Floom again in the future.”

Helpful Report

(Zita Elze) - Posted 3 years ago

“DO NOT SHOP HERE, I ordered flowers online on Sunday to be delivered Wednesday and last thing on Wednesday they emailed me to say due to unforeseen circumstances they could not deliver, I’m so disappointed with this service, luckily I found a florist who could deliver same day.”

Helpful Report

(Exquisite Stems) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Same day delivery was great, price was great, too. My wife thought I had bought her 200$ worth of flowers. I'm just going to let her believe that.”

Helpful Report

(Timeless Blossoms) - Posted 3 years ago

“Flowers weren’t delivered and I had to call them twice in 4 days to chase for an update and then for refund”

Helpful Report

(The Flower Bar) - Posted 3 years ago

Hi Angela Thank you for taking the time to review. I understand that your order wasnt delivered. I can assure you that we had tried all we could to communicate with the florist. However, there was no response. As mentioned in your phone call, this was out of our control. As a result, your full refund has been issued. You'll receive this in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Floom is great! Easy and beautiful!”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“The flowers were beautiful, however, they weren't exactly what I ordered. The Tulips I ordered weren't in stock and I got an email the morning of delivery saying they were being changed to roses of equal value. While the quality of the bouquet was good, a small hiccup in that their site allowed me to buy Tulips they didn't have.”

Helpful Report

(Floetica) - Posted 3 years ago

“Everything was perfect, thank you”

Helpful Report

(Edie Rose) - Posted 3 years ago

“Excellent service lovely flowers”

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(Lilac & Bloom) - Posted 3 years ago

“It's a very good experience. also the customer care person I mean the HELP section was extremely fantastic. I loved it.”

Helpful Report

(Saint Flowers) - Posted 3 years ago

“The plant I ordered was not in stock and so the order was changed which was disappointing. Delivery was on time”

Helpful Report

(Alyson Mowat) - Posted 3 years ago

Hi Nayana Thank you for taking the time to review. I understand a different flower was delivered. I've been looking into this matter and can see an email was sent to you on Monday to highlight that there will be a substitution with your order. This you had consented to. I'm sorry if you were disappointed. In future, if you're not happy with a substitution, please choose to cancel the order rather than accept. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Excellent service. Flowers were beautiful”

Helpful Report

(Emma Florist) - Posted 3 years ago

“Floom is easy to navigate and the flowers arrived on time. Thank goodness for the local florists that can deliver great bouquets in quick turnaround time.”

Helpful Report

(Bloomie Flower Studio) - Posted 3 years ago

“Beautiful bouquet, great service. Highly recommend.”

Helpful Report

(Stems Wilder) - Posted 3 years ago

“A bouquet sent to my cousin in Cheadle UK from me in Adelaide Australia on Sunday arrived on Sunday at her address. She is thrilled with the flowers and said she was surprised and very happy.”

Helpful Report

(The Flower Fairy) - Posted 3 years ago

“Seemed fine.”

Helpful Report

(SAHOLA Flower Fashion Boutique) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews