Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the bonsai tree as a Father's Day gift for my Dad this year. The plant is fabulous, and beautifully presented in a stylish moss and glass container - my Dad was very happy and pleased to receive this :)”

Helpful Report

(Saints Flowers) - Posted 3 years ago

“Lovely bouquet, right on time!”

Helpful Report

(Edie Rose) - Posted 3 years ago

“The flowers were gorgeous - she loved them! Definitely recommend gloom to others!”

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(Lilac And Bloom) - Posted 3 years ago

“Beautiful flowers 💐”

Helpful Report

(DeJa Vu Flowers) - Posted 3 years ago

“The order I paid for never arrived. The special occasion was missed and caused embarrassment for me and hurt feelings for the would-be recipient. Unacceptable!”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

Hi Theresa Im sorry that there have been issues with your order. I understand that your order wasnt delivered. Im keen to investigate this with the florist. Ive sent you an email to confirm this. I will provide an update as soon as I can.

Posted 3 years ago

“I love using Floom. It connects with local florists in the area I need to post to and the range of bouquets is stunning. I've been using them for years and have never had a bad experience. Plus fab customer service”

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(Botanique Workshop) - Posted 3 years ago

“I placed the order from Norway for flowers to be delivered to Oregon and everything on my end was clear, simple and effective. I will use Floom again when I need to send flowers internationally.”

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(Rachel Cho Floral Design) - Posted 3 years ago

“Usually flower delivery disappoints me because they’re always different than the actual picture. Not this time! The bouquet was better than it showed on the website! Really satisfied!!!”

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(French Florist LA) - Posted 3 years ago

“Most straightforward flower-buying experience, and the flowers were gorgeous!”

Helpful Report

(The Flower Shop Of Chicago) - Posted 3 years ago

“Flowers were beautiful but arrived very late. About three hours late. Wanted them there at there at a certain time which was the latest time noted on the delivery window and was delivered well past then. I received notifications it was delivered but again it was a few hours after the notification of delivery that the flowers were actually delivered. Reminder, product was amazing, service and expectations were the opposite of amazing.”

Helpful Report

(Flowers By Coley) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“I found it shockingly easy to make an international flower order. The flowers were delivered on Sunday as specified, and the recipient was very pleased as well. I couldn't be more pleased.”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“The flowers did not arrive on time, they arrived several days late. Also, when they did arrive they looked nothing like what they were supposed to.”

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(Rainbow Florist Designers) - Posted 3 years ago

Hi Megan Thanks for taking the time to leave us a review, we're sorry your order was late but we want you to be 100% happy with what was received, our customer support team have sent you an email requesting some details so we can follow up for you.

Posted 3 years ago

“I sent my friend flowers from florida,she said they were beautiful,and it was delivered the next day.thank you floom!!happy customer here!!”

Helpful Report

(PM Flowers) - Posted 3 years ago

“Super helpful! Was in desperate need of a quick delivery and went so well.”

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(Jasmine Flowers) - Posted 3 years ago

“Very easy to deal with”

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(Gardenia Of London) - Posted 3 years ago

“Very helpful professional and did everything they could to follow instructions and help deliver them within the timeframe I needed. Very much appreciate it. Will certainly use again.”

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(Blooms And Candy) - Posted 3 years ago

“Good options to choose from, even for same-day delivery.”

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(Eugenia's Flowers) - Posted 3 years ago

“Gorgeous flowers and super-quick same-delivery. Very happy with the experience and will definitely order from Floom again!”

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(NYC Floral Decorators) - Posted 3 years ago

“Very expensive for a tiny bunch of flowers £50 for about six blooms (see below). Not delivered as requested. Given the level of competition out there, I would recommend going elsewhere for your flower deliveries.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Always wonderful quality flowers, very swift for same day delivery and so far have always hand written a card rather than anything printed which is a good extra touch.”

Helpful Report

(Flùr Flowers) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews