Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect service: bouquet was really beautiful, even more beautiful than on the website, and same day delivery was flawless. Highly recommended!”

Helpful Report

(Garden Of Eden Flowers) - Posted 3 years ago

“Beautiful flowers that were delivered on time”

Helpful Report

(Kingfisher Flower Shop) - Posted 3 years ago

“Emailed them - never got a reply. At first we couldn’t find the flowers, even though it said delivered. When we finally found them an hour later, the flowers did not look like what I ordered. I understand, substitutions but this is not even the same bouquet. The only thing that was the same was the colour, I guess.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Ordered flowering plants - roses ("Potted Love") for the birthday of my aunt in the UK (I'm in the US). The day before the delivery, I get an email saying the roses are not available. WHAT? It's not like I ordered an exotic plant; it's roses in June in the UK. In any case, they suggest a substitution - Peace plant. Not the same, is it, but what am I to do. I could wait for the roses, but that would mean delivery after the birthday. Also not a good option. And they sent emails about this, not a text, although they have my mobile number. With the time difference and delivery scheduled for the next morning, a text would certainly have been more efficient. Overall, not happy with Floom. Won't be using again.”

Helpful Report

(Alyson Mowat) - Posted 3 years ago

Hi Margaret Thank you for taking the time to review. I understand you agreed to the substitution. Im sorry that roses were not available. To be fair, the plant will last longer than the roses. Either way, I am grateful for the suggestions made regarding text. Unfortunately, we dont offer this experience yet. However, I will relay this message to the Operations team. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Excellent service.”

Helpful Report

(The Flower Gallery) - Posted 3 years ago

“Easy to use website. Plenty of space on the card for a message and delivered perfectly. Easiest way to say thank you to friends for having me. The flowers looked great on arrival. Just what was ordered.”

Helpful Report

(Botanique Workshop) - Posted 3 years ago

“Everything was great, smooth and easy. Just one thing, it would be great to indicate afterwards if the delivery has been delivered to the person or left at the reception etc. Thank you.”

Helpful Report

(Botanique Workshop) - Posted 3 years ago

“Beautiful flowers delivered within hours of ordering.”

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(Laurels Funeral Flowers) - Posted 3 years ago

“Such a great flower delivery service. I live in Sydney and ordered the most beautiful bouquet for my friend in Nottingham. Reasonably priced, easy to use website, beautiful flowers!”

Helpful Report

(Zita Elze) - Posted 3 years ago

“Small for the money”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

We are so sorry to hear this. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Was great and easy and loved that I got a notification when it was delivered.”

Helpful Report

(Floral N5) - Posted 3 years ago

“FLOOM is the only place I’ll ever order flowers from here on out. The packaging, arrangements and the way the flowers are cared for is top notch.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“The online process to order was very easy. However, the flowers that were delivered did not look at all like the picture description. The flowers delivered would not be something I would send ever. My first and last time using floom.”

Helpful Report

(AC Blooms London) - Posted 3 years ago

Hi Isha Im sorry that you're disappointed. I understand the flowers delivered werent what you had order. Im keen to investigate this matter with florist. If you can email images to: support@floom.com I'll look into this matter and work towards providing a positive resolution.

Posted 3 years ago

“The flower received looks nothing like the picture online And I got fewer flowers, I had to get 15 peonies.”

Helpful Report

(Belle De Jour) - Posted 3 years ago

Hi Gianina Im sorry that you're disappointed. I understand the flowers delivered werent what you had order. Im keen to investigate this matter with florist. If you can email images to: support@floom.com I'll look into this matter and work towards providing a positive resolution.

Posted 3 years ago

“Such a quick and easy service, the same day delivery option is fantastic!”

Helpful Report

(F For Flower) - Posted 3 years ago

“Perfectly executed”

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(Flower Crazy) - Posted 3 years ago

“Very good service and beautiful flowers!”

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(Rose & Mary) - Posted 3 years ago

“Lovely arrangement, easy delivery as expected, recipient quite pleased.”

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(Orchidya) - Posted 3 years ago

“They advertise as same day delivery specialists. I ordered at 9:30am and at 5pm I received an email saying “sorry but we cannot deliver due to unforeseen circumstances”. This left no time to arrange for a rival company to fulfil the order. Rubbish”

Helpful Report

(Flower Connection UK) - Posted 3 years ago

Hi Tomas I'm sorry that you were disappointed with the experience. I understand your order was cancelled. This I'm afraid was due to unforeseen circumstances and was immediate. The florist extends their sincere apologies. I can see you have liaised with the Customer Services Team. I know this wasn't ideal but I can see your full refund was issued. This you'll receive in your account in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“As well as the process of ordering being very straightforward, this is the first time a bouquet arrives even more beautiful than in the photos. We kept looking at images and back at the flowers and honestly were so shocked at how the bouquet was even more generous and the flowers as they open up are even more impressive. I told my partner I’m sending this to everyone from now on!”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews