Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery and a beautiful arrangement of stunning flowers. The recipient was delighted with them. Thank you.”

Helpful Report

Posted 3 years ago

“Terrible. Order didn’t arrive even though I selected same day delivery. No order updates either.”

Helpful Report

(Park Florist) - Posted 3 years ago

Hi Connor Im sorry that you have been disappointed with your order. I understand that your order was cancelled. Due to unforeseen circumstances, your order had to be cancelled. As a result, your refund was processed. This you'll receive in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Trusted delivery every time! My loved ones shared that the delivery went smoothly.”

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(Green Fresh Florals & Plants) - Posted 3 years ago

“Excellent!!!”

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(Saint Flowers) - Posted 3 years ago

“I'm from another country and it was so easy to place an order :)”

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(Gardenia Of London) - Posted 3 years ago

“Amazing same day service, even managed to alter delivery address at the last moment, would definitely use again.”

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(Exquisite Stems) - Posted 3 years ago

“Unable to redirect my flowers, wasting £50 and a beautiful bunch of peonies. Would not use again”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

Hi Alice, thank you for your review. I am sorry that your recipient did not receive their flowers. We have had a look into this and can see that your request was investigated by our customer service team who attempted to change the delivery address of your order. However, as the original address was incorrect and the new address was so far away, our florist partners were unable to redirect your flowers to the desired address as this was beyond their delivery coverages- I am sorry about this. We do apologise for the inconvenience caused here and I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Great website! Made it really easy to pick and update my order. And the recipient said they were one of the nicest bunch of flowers she had ever received, so that's pretty cool.”

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(Clapham Flowers) - Posted 3 years ago

“Excellent service.”

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(Saints Flowers) - Posted 3 years ago

“Great communication and beautiful flowers, exactly as pictured!”

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(Le Jardin Rose) - Posted 3 years ago

“Great selection of flowers to choose from and they turned out beautifully. Love that the note is handwritten. Website is super user friendly and makes the ordering process enjoyable.”

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(Gardenia Of London) - Posted 3 years ago

“Flowers didn't arrive to recipient”

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(Marguerite Gardens) - Posted 3 years ago

Hi there Ammon and Jeff Thanks for taking the time to leave a review, we're so sorry to hear your flowers did not arrive, please do send us an email to support@floom.com and will be happy to help you with this

Posted 3 years ago

“Speedy, same day delivery + a beautiful selection of flowers!”

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(Sofi La Fleur) - Posted 3 years ago

“Incredibly easy to find a great bouquet that can be delivered same day, and in a price point that's about right for what you get - lovely flowers, hours-long delivery.”

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(Pot Pourri Flowers) - Posted 3 years ago

“Beautiful flowers which are beautifully presented.”

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(Petals In The Mist) - Posted 3 years ago

“Disappointing flowers vs the digital image”

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(Minimart Flowers) - Posted 3 years ago

Hi Sally Ann Thanks for taking the time to leave is a review, We're so sorry you were not 100% thrilled by your order, our customer support team has reached out via email to help you with this.

Posted 3 years ago

“My 2nd-time purchase from Floom, the website is user friendly and the products are attractive”

Helpful Report

(Elin Garden) - Posted 3 years ago

“Great quality of flowers, good delivery service!”

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(Floral Shop) - Posted 3 years ago

“Flowers were beautiful and my friend loved them.”

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(Matles Florist) - Posted 3 years ago

“Flowers were beautiful and loved by the recipient. Delivered exactly as requested. Liz K.”

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(Rose & Mary) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews