Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doest come cheap, but last orchids lasted 2 months. This time it was less "grand" but OK I wish floom offered a membership with recurring weekly or monthly flowers delivery.”

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(PM Flowers) - Posted 3 years ago

“Had a nice experience with floom, recommend”

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(Petals In The Mist) - Posted 3 years ago

“Website easy to use. Speedy delivery”

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Posted 3 years ago

“Easy, fast and reliable. However, flowers were much more pink than described in the image - but the recipient loved them anyway!”

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Posted 3 years ago

“The delivery window from 11 am to 6 pm is too broad. Otherwise flawless!”

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Posted 3 years ago

“Beautiful flower, delivered to my college daughter in time for her birthday. Great price too!”

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Posted 3 years ago

“I am based in the US and needed a plant delivered to a venue in the UK. Floom made it easy and straightforward to find, order, and pay for both the plant and delivery. Delivery was on time with clear email notifications to let me know it was completed. Thank you for making my job easy!”

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(Orchidya) - Posted 3 years ago

“Truly, worst ever experience from start to finish. Delivery over 24 hours late. Deplorable Communication between Floom and the florist. Tried to cancel and they invoked arbitrary rules that’s are irrational and not customer focused. What ended up being delivered was a total joke and not even close in value to what unpaid. Will never use them again. Suggest you literally run away from Floom. Horrible business and horrible service. I’m working with me cc company to get a refund.”

Helpful Report

(Noble Garden Florist Weho) - Posted 3 years ago

Hi Ken Im sorry that you have been disappointed with your experience. I understand you have not been happy with your order. I can see you have been liaising with the Customer Services Team. An extensive investigation was conducted with your order. This feedback you have received via email from the Customer Services Team. In addition, to your query, you have indicated the order was 24 hours late. As a result of this, I have processed your same day delivery refund which you will receive in 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Everything was perfect”

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(Botanique Workshop) - Posted 3 years ago

“Great service and a beautiful bouquet”

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(Orchidya) - Posted 3 years ago

“Not the first time have ordered and won't be the last! Easy to order, speedy delivery and most importantly always of the highest quality!”

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(Verdure Floral Design) - Posted 3 years ago

“While the quality of white roses in my bouquet was excellent, there was a discrepancy between the visual representation of the bouquet in the order (ar least 18, if not 24 roses) and the dozen that was delivered. Disappointing.”

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(The Flower Shop Of Chicago) - Posted 3 years ago

“Easy to order and fast delivery.”

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Posted 3 years ago

“Not received yet!!!!”

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(Alyson Mowat) - Posted 3 years ago

We are so sorry to hear your flower arrangement has not arrived yet. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“I live in the United States. Ordered a bouquet for my daughter in Billericay UK. The flowers were delivered on the requested delivery date and were very fresh. She is quite pleased, as am I.”

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(Sol Ambiance) - Posted 3 years ago

“floom is my absolute go to when i need a great gift for someone i love!!”

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(BLOMST Los Angeles) - Posted 3 years ago

“Flowers were delivered on a holiday as requested. Lovely bouquet. Received texted photo of flowers as well, which was a nice bonus! Will definitely use again.”

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(Zenn Florist) - Posted 3 years ago

“Great quality and properly delivered”

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(Blooms By G) - Posted 3 years ago

“Well, this Floom website is great. It has given me easy access to thoughtful and inspired luxury gifts for my friends and family to enjoy. I live overseas and so FLOOM has been a very welcome and reliable gift service for me. It is quite expensive but there are so many interesting and special gifts to be found, so I guess the saying "You get what you pay for" is true. Thank you FLOOM and all the suppliers that come together on this website.”

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(Cartwright And Butler) - Posted 3 years ago

“Flowers arrived on time, the Lillys haven't opened yet but the blue flowers looked like they were half dead. I live and work in Oman and decided after a few flower disasters to try someone new to send my wife a bouquet to cheer her up. Looks like al florists are the same.”

Helpful Report

(PM Flowers) - Posted 3 years ago

Hi Alistair Im sorry that you're disappointed with the order. I understand the flowers were not fresh. As a result, Im going to investigate this with the florist. I'll get back to you with an update.

Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews