Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy website and the people I sent flowers from Floom to were delighted! What could be better?”

Helpful Report

(Belle De Jour) - Posted 3 years ago

Thanks Moira, lovely to hear that you and your recipient were both delighted with your order!

Posted 3 years ago

“For an extravagant last-minute shopping and same-day gift delivery within NYC, the gourmet box from Floom did not disappoint. This multiday feast including champagne; cheese, crackers & preserves; a bountiful rainbow of fruit; fresh flowers; a glass doubling as a planter; and linen for picnicking or a tablecloth were delivered within 90 minutes of ordering. The package was so generous that my honored recipient needed a bellman's cart to bring it from the doorman to their unit. I'm so glad to know of their beautiful, efficient, high-quality service, highly recommend them, and will definitely use them again.”

Helpful Report

(Seasons A Floral Design Studio) - Posted 3 years ago

“simple to book, good choice of flowers”

Helpful Report

(Longmans Florist) - Posted 3 years ago

“Process was super simple and their email updates along the way let you know each step of the process! Great quality flowers as well.”

Helpful Report

(F For Flower) - Posted 3 years ago

“Professional & Responsible”

Helpful Report

(A&B Flower Shop) - Posted 3 years ago

“I live down south and ordered flowers on Friday before for my sister in law in Wilmslow for Saturday. I was very disappointed to receive an email on Saturday that this was not possible even though the bouquet i wanted was still available for purchase. Was offered a refund which I accepted but Ive not received it yet. First time ever that a florist has failed to deliver..very disappointing.”

Helpful Report

(All About Flowers) - Posted 3 years ago

“Have used Floom for the past few years to deliver bouquet(s) to my girlfriend, as we're long-distance. No complaints so far.”

Helpful Report

(Parsons Floral) - Posted 3 years ago

“The flowers sent look nothing like the image. Every flower is different from whats in the image”

Helpful Report

(Chestermans Florist) - Posted 3 years ago

I am so sorry to see the flowers received are not the correct flowers. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“I specifically used this website because it said I could have same day delivery. It said I had an hour left for same day. Then, later, I get an email saying it can't be today. That's unacceptable. Lottie was helpful and you all are lucky that the family is sitting shiva for multiple days so I was able to do Monday, but what if it was a one-day funeral? That's not okay.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“I had a bit of trouble navigating your website because it kept reloading which made the process of ordering longer, but I remained patient and it all worked out.”

Helpful Report

(Noble Garden Florist Weho) - Posted 3 years ago

“First time using Floom and was very happy with the quality of the bouquet! The peony bouquet pictured was accurate in appearance, color and size.”

Helpful Report

(Noble Garden Florist Weho) - Posted 3 years ago

“The flowers have not been delivered”

Helpful Report

(Tony's Flower Corp) - Posted 3 years ago

I am so sorry your order has not arrived and want to rectify this for you immediately. Please do send us an e-mail over at support@floom.com alternatively let us know a convenient time to call. We would love to hear from you and resolve this matter.

Posted 3 years ago

“Floom offered a variety of beautiful arrangements to send for many occasions, as well as varied prices!”

Helpful Report

(Gardenia Boutique) - Posted 3 years ago

“Flooming excellent experience, had some flowers delivered recently for my boss. Next day delivery - you actually called me to double check delivery (vs just guess) and my boss said they were the nicest peony ever. But what really impressed me was that for an online order you made the effort to hand write the card message I submitted. Class act”

Helpful Report

(Zita Elze) - Posted 3 years ago

“Ordered a flower bouquet for my friend in London for a same day delivery. Glad to say that she loves the gorgeous flowers! Thanks 🙂”

Helpful Report

(Harley's Flowers) - Posted 3 years ago

“Beautiful flowers”

Helpful Report

(Saints Flowers) - Posted 3 years ago

“Flowers looked even better than the picture and went down a treat. Only wish I had received a delivery notification, other than that perfect!”

Helpful Report

(Edie Rose) - Posted 3 years ago

“I ordered a flower arrangement to be sent to my Auntie for her birthday last minute. It was booked and delivered on the same day. Very happy.”

Helpful Report

(Red Floral Architecture) - Posted 3 years ago

“Really enjoyed using Floom. The platform was very easy to use and it's a great way to support local sellers. The flowers were delivered super quickly and the recipient said they were beautiful. I will be using them again for future business and personal purchases.”

Helpful Report

(Petals In The Mist) - Posted 3 years ago

“First rate service!”

Helpful Report

(Bloomond) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews