Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers I had delivered for a work partner were absolutely beautiful! Thank you!”

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Posted 3 years ago

“Great service, easy to navigate and good selection of flowers. Delivered next day without any problems at all.”

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Posted 3 years ago

“the bouquet was even better in person than pictured. awesome value.”

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Posted 3 years ago

“The flowers were beyond beautiful. The service was great and the delivery was on time. Great experience.”

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Posted 3 years ago

“Never arrived. Still awaiting refund”

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Posted 3 years ago

“Easy to use website - lovely selection.”

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(PM Flowers) - Posted 3 years ago

“Lovely Bouquet delivered efficiently 5 stars”

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(Windmill Flowers) - Posted 3 years ago

Thanks Florence! Glad you were happy with your delivery

Posted 3 years ago

“They didn’t deliver on the day agreed and forgot to write who the flowers were from on the card - despite the given note providing this”

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(The Bloom Room) - Posted 3 years ago

Thanks for taking the time to leave a review Harriet. I'm sorry your bouquet didn't arrive on the correct date and the sender's name was missed from the gift message. I can see it was included on your note for the order so it should have been included in the delivery - I've reached out to you via email so that I can get this resolved for you and look forward to receiving your reply.

Posted 3 years ago

“I've used Floom numerous times both in UK and US, and 99% of the time had the best experience.”

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(Orchidya) - Posted 3 years ago

Thanks Patti - we'll look forward to going that extra 1% on your next order!

Posted 3 years ago

“I was looking to send flowers to a friend on the mainland and happened to find Floom. Super easy to find florists nearby, quick delivery and an absolutely gorgeous bouquet! Highly reccomend.”

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(Zita Elze) - Posted 3 years ago

Thanks for such a lovely review Leah! Glad you were happy with your bouquet

Posted 3 years ago

“As a Florist, i have no idea on quality as they could'nt find the delivery address given. As with many on line retailers it was hard to talk to a person and the phone number never answered. By email the customer support staff were quick and efficient and refunded my order. I'm still of the view that finding a local florist and ringing them direct remains the best strategy”

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(Event & Floral By Dora Kovacs) - Posted 3 years ago

I'm sorry there was some trouble with your delivery and that you weren't able to get through on the phone Nigel. I'm glad that you were able to get the help you needed via email and that the team were quick and efficient in resolving this for you. As an online marketplace, we work with many local florists and I'd like to thank you for supporting our local partners with your order. I'll be sure to check in on our phone lines to resolve the issue you had reaching the team and thanks for taking the time to leave your review!

Posted 3 years ago

“Unfortunately my original choice was out of stock. An alternative was offered on short notice and unfortunately my alternate gift had to be delivered the day after the special occasion. Was hoping to support local florists by choosing Floom.”

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(Blooms By G) - Posted 3 years ago

Thanks for your review Tony - I'm sorry that our original florist couldn't fulfil your order but I'm pleased that our team was able to have this covered by an alternative local florist. I can see we emailed you early afternoon to let you know but unfortunately, we didn't hear back until the evening with which option you'd prefer. While bouquet gifting is often time sensitive, we also know that a lot of thought goes into selecting the perfect arrangement to convey your message to your loved one and in this case we wanted to allow you the choice of a few options. I am glad however that we were able to get a bouquet out to your recipient and I really appreciate you supporting Floom and our local florists with your order

Posted 3 years ago

“Very good service! My partner received those lovely flowers right on time - it made my day! Amazing customer service as well. Thanks for this.”

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(Sunny Florist) - Posted 3 years ago

Love that we made your day Saksham! I know our customer service team will be pleased to hear how happy you were too so I'll be sure to let them know - thanks for your review

Posted 3 years ago

“I sent the lavendar gift set to a friend recovering from surgery and she was swooning over the packaging and all the contents! I'm so in love with Floom! Absolutely seamless perfect 5 statrs”

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(The English Garden) - Posted 3 years ago

Thanks so much for your lovely review! I'm glad we could help cheer your friend up following her surgery - thanks for choosing us!

Posted 3 years ago

“very fast check out and delivery! 10 out of 10. i will be using FLOOM in the near future again!”

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(Flowers By Coley) - Posted 3 years ago

Thanks Karla, we'll look forward to it!

Posted 3 years ago

“Package never delivered. Called the help center who said they'd get back to me but never did. The site said they'd send a confirmation email when the delivery was made and I never even got one, but they still claim it was delivered? Very confusing from a customer standpoint”

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(Exquisite Stems) - Posted 3 years ago

Hi Gabriel, thank you for taking the time to leave a review - I'm sorry that your order didn't arrive. I can see your order showed as delivered on our system which means that some investigation is needed with our florist partner however this should never take longer than one working day. I've checked and our team have been in touch this morning and provided a full refund for your order. While I'm disappointed your order didn't reach your recipient as expected, I'm glad we've been able to resolve this for you and I do hope we'll get another chance to make it up to you in future.

Posted 3 years ago

“Excellent flowers and delivery!”

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(Moss And Maple Flowers) - Posted 3 years ago

Glad to hear it Ernesto - thanks for your review!

Posted 3 years ago

“Very expensive deluxe bouquet ordered for my friend - what arrived was not at all like the picture and prob worth around half the cost. Very disappointed and customer service require many pictures (which are very hard to obtain when you buy as a gift!) before they even investigate.”

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(Love And Blooms) - Posted 3 years ago

Thanks for your review Hannah, I'm disappointed to hear your bouquet wasn't as expected and I'm sorry to hear that you were too. While I appreciate it can be tricky to get images when it's been gifted, we do need to see the arrangement to make sure we can provide a fair resolution as well as feedback to our florist to prevent the same from happening again. I can see you've sent these through to our customer support team and they're working on a resolution for you as we speak. Thanks for your patience!

Posted 3 years ago

“You delivered the flowers a week early not on the specific date requested”

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(Lady Penelope's) - Posted 3 years ago

Thanks for your review Robert - looking at our system your order is still with the florist due to go out in a few days and I can't see any indication that it's been delivered already. I understand the significance of the date for your order so I've reached out to you via email so I can get to the bottom of this for you!

Posted 3 years ago

“Great florists, great cost!”

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(Zenn Florist) - Posted 3 years ago

Great review! Thanks Paul, glad you were happy with your experience

Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews