Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful service, even called to say that they have a new shipment of flowers coming in the next day, so if I could wait a day we would get new flowers. Amazing quality, loved it so much. Highly recommend.”

Helpful Report

(Secret Garden Rose) - Posted 3 years ago

“Thank you for making my day!”

Helpful Report

(Purple Mood Flowers) - Posted 3 years ago

“Nice flowers, delivered on time, on a Sunday with just 24 hours notice. Happy with that. Thanks Floom”

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(Gardenia Of London) - Posted 3 years ago

“Extremely responsive customer service. Impeccable quality in their products.”

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(Wood And Wine) - Posted 3 years ago

“Very good really enjoyed process”

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(Rewild) - Posted 3 years ago

“Very satisfied with customer service and flower arrangement!”

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(Amor Sin Flores) - Posted 3 years ago

“Great- quick and lovely!”

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(Essence) - Posted 3 years ago

“Excellent customer service! Lovely flowers!”

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Posted 3 years ago

“Flowers that I ordered for a special someone's birthday were delivered two days late. I was left in the dark on the day of the scheduled delivery with no word of whether the flowers would be delivered or not. I was eventually emailed the next day, and then it took another day to get delivered. I also ordered the "Superior" for an additional $30, but there really wasn't anything superior about it. Unfortunately, I will not be recommending to others.”

Helpful Report

(Marson Garden) - Posted 3 years ago

“Floom's bouquets always look beautiful, often exceeding even the online pictures. Finally - floral options that don't look dated! The bonus is the ease of order and delivery.”

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Posted 3 years ago

“Never received the flowers. Unable to track down or provide sufficient explanation”

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(Ode A La ROSE- LA) - Posted 3 years ago

“Very satisfied. The flowers looked exactly as advertised.”

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(Seasons A Floral Design Studio) - Posted 3 years ago

“Happy with my order and the execution of it”

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(Lilac And Bloom) - Posted 3 years ago

“Everything delivered on time and as pictured!”

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(Saints Flowers) - Posted 3 years ago

“Nice quick same day delivery. Recipient loved the quality of flowers”

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(Lilac And Bloom) - Posted 3 years ago

“Better than expected”

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(Croydon Blooms) - Posted 3 years ago

“GORGEOUS- so impressed”

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(Saints Flowers East) - Posted 3 years ago

“Amazing service , swift and same day service arrived just like in the photos Will order again more !”

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(Orchidya) - Posted 3 years ago

“Very easy to use! Also when I realised the lady I was sending flowers to wasn't actually going to be at home, the lady at Floom went out of her way to help me get the flowers delivered to where she was staying. Appreciated her help very much.”

Helpful Report

(Botanique Workshop) - Posted 3 years ago

“Excellent selection, fast and efficient delivery. The recipient was very pleased!”

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(Allison Petals) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews