Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service and beautiful flowers”

Helpful Report

(Meade's) - Posted 3 years ago

“Flowers never delivered. And florist never responded.”

Helpful Report

(Roses Enhanced) - Posted 3 years ago

Hi Christopher, thanks for taking the time to leave us a review, we welcome all feedback. We're really so sorry to have let you down on this occasion and I understand your frustration, I can see our customer support team is now working with you to get this resolved for you with redelivery or a refund.

Posted 3 years ago

“I ordered on line a plant for my daughter's birthday. It was delivered on time and the plant was very nice. Probably would have helped if there had been some description with the plant on what it was and how to look after it.”

Helpful Report

(Alyson Mowat Studio) - Posted 3 years ago

“Prompt delivery -ordered from Australia and flowers were delivered in London within a few hours!”

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(F For Flower) - Posted 3 years ago

“Very good service”

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(Sophia Vincent) - Posted 3 years ago

“The flowers delivered were even more gorgeous than the photograph.”

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(Ronny Colbie) - Posted 3 years ago

“Great work!”

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(Maples Flowers) - Posted 3 years ago

“Floom was perfect for me to send a beautiful bouquet to a friend in London celebrating a big milestone - gorgeous flowers and arrived quickly. I would certainly use Floom again.”

Helpful Report

(Bloomsbury Flowers) - Posted 3 years ago

“Excellent service. I will be using it again, especially when needing to send flowers/hamper across the Pond to the UK”

Helpful Report

Posted 3 years ago

“I remembered my wife's birth during the early hours of her actual day itself and panicked. I thereupon spent an hour or so searching for a same-day delivery florist selling nice fresh flowers. Most sites indicate same-day but at check-out mentioned next-day delivery. FLOOM saved the day! Three days later the flowers are still as fresh as the day they were delivered by a very friendly delivery person. Well done!”

Helpful Report

(Pot Pourri Flowers) - Posted 3 years ago

“Excellent service and delivery was within the window promised.”

Helpful Report

(Sol Ambiance) - Posted 3 years ago

“Flowers never came due to “unforeseen circumstances”. I asked if they could reschedule to be delivered the next day, and yet again flowers never came.”

Helpful Report

(Marson Garden) - Posted 3 years ago

“It was quick, easy, and the flowers were beautiful!”

Helpful Report

(Creative Flower Box) - Posted 3 years ago

“All according to expectations”

Helpful Report

(Saints Flowers) - Posted 3 years ago

“It was my wife’s birthday. I was abroad. She never received her flowers till date. I am still pursuing them for delivery.”

Helpful Report

(Roses Enhanced) - Posted 3 years ago

Hello Farhan, I'm so sorry you never received confirmation of your delivery and thank you for letting us know. We will reach out to the florist right away and get back to you with an update as soon we hear back.

Posted 3 years ago

“I used Floom to order flowers for an out of state relative whose husband had died. I am unable to make it to the funeral and the small town has no flower shop. The state is far away and I was worried about the flowers getting there on time and how they would look. FTD is not reliable and the flowers rarely look good. These flowers arrived when they said they would, they were packaged very well and were in very good shape according to my aunt. I did not see them myself but she was impressed by the arrangement and condition. I was impressed that I ordered from PA. They were made in NYC and delivered to Arkansas, all in 3 days in record hot temperatures in the high 90s and all that in beautiful shape. Thank you Floom.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Terrible presentation, awful customer service- birthday surprise was ruined. Birthday wishes card was missing! Stay away from this company. Total waste of money”

Helpful Report

(Crushed Pearl) - Posted 3 years ago

Hi Stella Im sorry that there have been issues with your order. I understand the flowers were not in great shape. I can see you have contacted the Customer Services Team. However, you have declined to provide pictures. As this is the case, we cannot take this further with the florist. If pictures can be provided - please do email: support@floom.com

Posted 3 years ago

“First time delivering flowers to someone in the US and I have to say I was so impressed with Floom. Very easy website to navigate, excellent breakdown of the options by cost, location, availability. I found the whole process seamless and the flowers arrived to the birthday girl a few hours later - the perfect surprise!”

Helpful Report

(Jean Pascal Lemire) - Posted 3 years ago

“Excellent service, quick and efficient”

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(Secret Garden Rose) - Posted 3 years ago

“Beautiful flowers and well-packaged!”

Helpful Report

(PM Flowers) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews