Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

Write Your review

Tell us how Floom made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love the service. I had to send flowers to a girl from across the ocean, and Floom made it not only easy but fun to do so. Also, the customer service is unreal. My delivery was time sensitive and apparently, the florist was going to have to delay it by a day. One of floom's customer success team members immediately reached out and informed me, offering a refund. This allowed me to both set up a new delivery that met my needs and get a full refund on the original order. I've already recomended the service to friends and I will be using it again.”

Helpful Report

(PM Flowers) - Posted 3 years ago

“Awesome flowers and on time delivery”

Helpful Report

(Flowercrazy) - Posted 3 years ago

“The flowers looked amazing + delivered on time”

Helpful Report

(Daily Flowers) - Posted 3 years ago

“I was unsure what company to use to order flowers from the US for delivery to the UK. I was impressed by the beautiful flower arrangements shown on the Floom site. I received a picture from the recipient and the flowers were just as beautiful. Extremely pleased with everything from the ease of ordering to the quality of the flowers.”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

“I ordered California wild flowers from Ireland for my daughter in LA. They arrived in beautiful condition and they were wild! My daughter was thrilled.”

Helpful Report

(Wild Stems LA) - Posted 3 years ago

“Great company highly recommend. I’ve used them for work orders & now using for personal too as they’re so speedy and reliable with an excellent customer service team. Beautiful selection of bouquets.”

Helpful Report

(Moutan Florist) - Posted 3 years ago

“Sending from the states, this was a great option. Everything was delivered on time and the way that it was supposed to. People who got the gifts loved it.”

Helpful Report

(Cartwright & Butler) - Posted 3 years ago

“a small bouquet, although I ordered a large one. The photo and description on the website do not correspond to the received bouquet, some flowers were not there at all”

Helpful Report

(Yaz's Flower Gallery) - Posted 3 years ago

Hi Andrii Im sorry that you are disappointed with your order. I understand the order received wasnt what you had purchased. I advise that you contact the Customer Services Team (CST) on the following email: support@floom.com Here the CST will investigate this matter further with the florist. Hope this helps.

Posted 3 years ago

“I had an excellent experience! Everything ran so smoothly and on time. I would definitely use Floom again.”

Helpful Report

(Floral Fantasy) - Posted 3 years ago

“The recipient wasn’t home so they called her and delivered to her office! Such amazing service and the flowers were beautiful too!”

Helpful Report

(Tony's Flower Corp) - Posted 3 years ago

“Overall positive experience with Floom.”

Helpful Report

(Saints Flowers North) - Posted 3 years ago

“precious flowers excellent delivery”

Helpful Report

(Little Finn's Flowers) - Posted 3 years ago

“Amazing and reactive customer service - bouquet itself was stunning as well. Will definitely use again.”

Helpful Report

(Vital Flowers) - Posted 3 years ago

“Horrible service, I ordered a bouquet Sunday to be delivered Monday (which was never delivered) and the team still hasn’t contacted me in regards to a refund. And then they send me this email asking me to rate their service. I’ll never use this service again.”

Helpful Report

(Bel Air Flowers) - Posted 3 years ago

“Beautiful and arrived on time!”

Helpful Report

(Black Orchid Flowers) - Posted 3 years ago

“Flowers arrived with wilted plants. Customer service did not address my issue and tried to tell me I was wrong or that the issue wasn't important.”

Helpful Report

(Floral N5) - Posted 3 years ago

Hi Michael Im sorry there have been issues with your order. I understand the quality of your order was compromised. Ive searched the Customer Service emails and cannot see any communication with the team. I would be grateful if you could send images to the following email: support@floom.com. I will be keen to assist you here and look into this matter further.

Posted 3 years ago

“Floom is my go to florist because of how easy it is to use. In the future I’d love if they allowed the recipient to schedule their delivery day and time themselves!”

Helpful Report

(Two Brothers Florist) - Posted 3 years ago

“Great selection for the bouquet and very easy delivery!”

Helpful Report

(Bursting Bud) - Posted 3 years ago

“The flowers I ordered were not delivered. Two days later I am still waiting for resolution.”

Helpful Report

(Blackistone Florist FC) - Posted 3 years ago

Hi Joann & Ron Im sorry, there have been issues with your order. I understand your order wasn't delivered. I can see you have been in touch with the Customer Services Team. An investigation did take place in finding out what happened to your order. Florists normally have 24 hours to respond. Ive checked this and the florist hasnt responded. As a result, I have processed your full refund. This will reach your account in the next 5-7 working days. I hope we can redeem ourselves should you place an order with Floom in the future.

Posted 3 years ago

“Slow delivery for premium fee.”

Helpful Report

(Sophia Vincent) - Posted 3 years ago

Hi A Im sorry there have been issues with your order. I understand your order was delivered not at the time requested. I do have to highlight that Floom's delivery time frame is mentioned on the website. We do not cater for specific time requests but a delivery window from 10am to 6pm. I apologise if there was a misunderstanding.

Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews